CTS_Sales_Support Centre_ Sr. Proposal Engineer

Business Development
To be responsible for the execution of regional strategy pertaining to CTS
Support to sales as well as operations
Follow-up with customers and dealers to acquire orders. Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base. Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans. Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad hoc, fixed price, element business, standard service plans to customers and all potential customers. Experience of territory handling and good collaboration among the team. Fixed price quote creation through CPQ and update the C4C proactively. Direct Sales order booking as allocated sales engineers. Dealers order booking through shop online (AC Connect) with the help of CSO. S2M orders booking and execution with close monitoring. Good collaboration with the zonal planner and central planner Service plans renewal lead and conversion ratio MAM2 leads and actions within 24 hrs Back-office support to all zonal CSOs / Proposal / Internal Sales Engineer Expectations of internal and external stakeholders for prompt actions on many queries RMA process and control with the help of CSOs Installed base and quality data management with Shiraj Shaikh and co-ordination with SSEs E-tendering and documentation support to zonal CSOs & SSEs. ISC related cases and co-ordination with zonal team. CTS sales customer complaints handling, if escalated due to any reason. Documentation (BG, PBG, SD, CPBG) work of Govt. customers and fulfil the compliances, which are marked to Pune registered office only. Service Plan agreements and re-validation with legal & BC team for timely service payment collection.Customer Relationship Collect customer feedback on service (direct, indirect, and dealers) Analyse escalated customer-related problems and work with service to resolve them. Analyse factors causing dissatisfaction among customers. Review measures and take corrective action in coordination with Zonal Manager/ reporting manager. Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction. Maintain regular contact with all customers. Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained. NPS follow-ups with the help of zonal CSO / Internal sales and sales teamCompliance with Corporate Guidelines Follow in letter and spirit the Atlas Copco Vision, Mission, and core values. Talent framework competencies Comply with the Atlas Copco Business Code of Conduct Comply with the policies and procedures communicated from time to time. Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture

Mission

To generate business of service products from the allotted territory with the help of sales team in line with the potential of installed base with an objective of achieving CTS growth targets within the CTS structure and guidelines. Plan and priorities sales activities towards achieving agreed business aims, especially managing personal time and productivity.

Knowledge and Educational requirements:
Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company s market and operation.
Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented. Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization. Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry.Experience Requirements: Minimum 6-7 experience in CTS sales/operations or relevant experience in CTS products Degree /Diploma in Engineering or graduation in any stream with focus on Skill set for business perspective and growth mindset.Personality requirements: Firm believer that there is always a better way of doing things. Resourceful/ Enthusiastic/ Open-minded. Result Oriented.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Ahmedabad / Kolkata /Pune/Hyderabad, India

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