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CRM Professional

ACME SERVICES PRIVATE LIMITED

2 - 3 years

2 - 5 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

customer relationship loyalty customer engagement query resolution crm customer service customer care client servicing business development sales customer support marketing client relationship management market intelligence lead generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Engagement

Manage lifecycle relationships with ~250 customers across allocated segments/projects.
Deliver proactive engagement at key milestones and moments of truth to build trust andloyalty.
Drive customer delight through responsiveness, personalisation, and high-touch service.

Revenue Ownership

Own a collections book of 120 Cr per year driving timely and consistent follow-ups.
Enable 30 Cr+ in new business annually through referrals, upgrades, and cross-sellconversations.
Improve engagement and mindshare to unlock loyalty and renewal potential.

Service Excellence

Ensure query resolution within defined TATs; maintain a low complaint escalation rate.
Standardize and elevate customer interactions across all touchpoints calls, visits, emails,messages.
Collaborate with internal teams to resolve issues, track complaints, and escalate systemicblockers.

Process, Systems & Reporting

Keep all CRM systems and trackers updated with accurate, real-time data.
Maintain documentation hygiene across customer files, transaction records, andcommunication logs.
Track customer satisfaction and share actionable insights for process enhancement.

Culture & Contribution

Represent HoABLs values through respectful, professional, and customer-first behavior.
Be flexible, adaptive, and solution-driven especially in high-stakes or emotionally chargedscenarios.
Bring market intelligence and service innovation ideas from outside-in.

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