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Shubh Developers
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Crm Manager

Crm Manager

Shubh Developers

5 - 10 years

4 - 6 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Recovery Planning CRM Management CRM Possession formalities Aftersales Post Sales Support Sale Deed Documentation Demand Letter Crm Implementation Client Satisfaction Crm Software Customer Relationship Registration CRM Strategy Agreements Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities • Lead and manage the entire CRM department for the project • Supervise CRM executives and ensure timely execution of post-sales activities • Handle end-to-end documentation agreements, demand letters, receipts, allotments, and possession formalities • Ensure seamless coordination with Sales, Accounts, Legal, and Site teams • Maintain and update accurate client records in CRM software and Excel • Proactively resolve client concerns with a customer-first approach • Manage professional communication email, telephonic, and in-person • Plan and execute possession handovers smoothly, ensuring complete customer satisfaction • Drive initiatives to enhance client experience and retention Preferred candidate profile • In-depth knowledge of real estate post-sales processes • Excellent communication & client handling skills • Strong leadership and team management abilities • Expertise in CRM software and Microsoft Excel • Well-versed in agreement drafting & legal coordination • Effective coordination across departments • Strong problem-solving and decision-making skills • Ability to manage possession procedures smoothly

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Shubh Developers

Real Estate

Pune Maharashtra

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Crm Manager