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CRM Manager

CRM Manager

Phonepe

3 - 8 years

6 - 10 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

documentation crm management google sheets data engineering crm digital marketing customer relationship sqlite android roi life insurance sql marketing marketing campaigns channel partners java campaigns clevertap sms json employee benefits

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns.

Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & Pincode

Benchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teams

Collaborate with product development teams to chart a product roadmap in line with business expectations

Work on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasks

Develop and present reports on merchandising and CRM performance to stakeholders.

Track and measure campaign effectiveness to maximize ROI, delivery & conversions

Collaborate with cross-functional teams to create targeted marketing campaigns and promotions

Required Experience & Skill set:

Engineering/MBA degree from a Tier 1/2 college

Proven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech company

Should have worked on one of the CRM platforms like Clevertap, Moengage etc.

Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must.

Strong analytical ability and logical reasoning

Proficiency in Excel, Google Sheets, Slides, and Docs.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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CRM Manager