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CRM Manager

3 - 8 years

6 - 10 Lacs

Posted:18 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Responsibilities:
  • Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns.
  • Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & Pincode
  • Benchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teams
  • Collaborate with product development teams to chart a product roadmap in line with business expectations
  • Work on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasks
  • Develop and present reports on merchandising and CRM performance to stakeholders.
  • Track and measure campaign effectiveness to maximize ROI, delivery & conversions
  • Collaborate with cross-functional teams to create targeted marketing campaigns and promotions

  • Required Experience & Skill set:
  • Engineering/MBA degree from a Tier 1/2 college
  • Proven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech company
  • Should have worked on one of the CRM platforms like Clevertap, Moengage etc.
  • Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must.
  • Strong analytical ability and logical reasoning
  • Proficiency in Excel, Google Sheets, Slides, and Docs.

  •  PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) 
  •  Insurance Benefits -  Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  •  Wellness Program -  Employee Assistance Program, Onsite Medical Center, Emergency Support System
  •  Parental Support -  Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  •  Mobility Benefits -  Relocation benefits, Transfer Support Policy, Travel Policy
  •  Retirement Benefits -  Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  •  Other Benefits -  Higher Education Assistance, Car Lease, Salary Advance Policy

  •  Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. 
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