Job
Description
Responsibilities:
Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns.Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & PincodeBenchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teamsCollaborate with product development teams to chart a product roadmap in line with business expectationsWork on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasksDevelop and present reports on merchandising and CRM performance to stakeholders.Track and measure campaign effectiveness to maximize ROI, delivery & conversionsCollaborate with cross-functional teams to create targeted marketing campaigns and promotions
Required Experience & Skill set:Engineering/MBA degree from a Tier 1/2 collegeProven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech companyShould have worked on one of the CRM platforms like Clevertap, Moengage etc.Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must.Strong analytical ability and logical reasoningProficiency in Excel, Google Sheets, Slides, and Docs.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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