Job Overview : The CRM Manager is responsible for developing and executing strategies to enhance customer relationships, increase customer satisfaction, and drive customer retention. This role oversees the CRM team, optimizes CRM systems, ensures timely customer support, and coordinates with cross-functional departments to deliver a seamless customer experience. Key Responsibilities: Lead and mentor the CRM Executive team, ensuring high performance and continuous improvement. Allocate workload, monitor task completion, and conduct performance reviews. Design and implement CRM strategies aligned with company goals. Oversee prompt and professional customer interactions through all channels (email, phone, chat). Handle escalated customer complaints or issues with sensitivity and urgency. Maintain accuracy of customer data and ensure effective use of CRM tools. Analyse customer feedback and trends to identify areas of improvement. Coordinate with warehouse, operations, support, and other departments to ensure timely resolution of customer issues. Align CRM practices with company-wide initiatives to improve customer journey. Requirements: Proven experience (minimum 3 years) in a CRM Executive or similar role. Excellent verbal and written english communication skills Strong interpersonal skills and customer-centric approach Ability to work independently and handle pressure. Graduate in any discipline. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person

Job Title: CRM Manager Department : CRM Experience : 4 to 5 Years Location : Utran, Surat Employment Type : Full-time. Job Overview : The CRM Manager is responsible for developing and executing strategies to enhance customer relationships, increase customer satisfaction, and drive customer retention. This role oversees the CRM team, optimizes CRM systems, ensures timely customer support, and coordinates with cross-functional departments to deliver a seamless customer experience. Key Responsibilities: Lead and mentor the CRM Executive team, ensuring high performance and continuous improvement. Allocate workload, monitor task completion, and conduct performance reviews. Design and implement CRM strategies aligned with company goals. Oversee prompt and professional customer interactions through all channels (email, phone, chat). Handle escalated customer complaints or issues with sensitivity and urgency. Maintain accuracy of customer data and ensure effective use of CRM tools. Analyze customer feedback and trends to identify areas of improvement. Coordinate with warehouse, operations, support, and other departments to ensure timely resolution of customer issues. Align CRM practices with company-wide initiatives to improve customer journey. Requirements: Proven experience (minimum 4 to 5 years) in a CRM Manager or similar role. Excellent verbal and written English Communication skills Strong interpersonal skills and customer-centric approach Ability to work independently and handle pressure. Graduate in any discipline. Salary Range: Best as per the industry standards. Interested candidate can send their resumes on priya@skmei.in Show more Show less

Job Overview: We are looking for a proactive and detail-oriented E-Commerce Executive to manage our online sales operations across Amazon, Flipkart, and our own website. The ideal candidate should have hands-on experience in product listing, order management, and marketplace coordination. If you're passionate about e-commerce and want to grow with a digital-first lifestyle brand, this is the right opportunity for you. Key Responsibilities: - Manage product listings on Amazon, Flipkart, and company website (titles, descriptions, images, pricing). - Optimize product content using SEO keywords to boost visibility and sales. - Monitor and update stock availability across platforms. - Process orders daily and coordinate with the warehouse/logistics team for smooth delivery. - Handle returns, refunds, customer inquiries, and complaints. - Track and analyze sales reports, platform performance, and customer feedback. - Plan and execute promotions, deals, and campaigns during major sales events. - Maintain marketplace account health and ensure platform policies are followed. - Coordinate with internal teams for creative, inventory, and pricing updates. - Assist in improving the user experience and conversion rates on our own website. Requirements: · Experience with Amazon Seller Central and Flipkart Seller Hub . · Familiarity with managing product listings and order processing. · Proficiency in Excel , MS Office, and data entry/reporting. · Strong communication skills. · Ability to work independently, manage time effectively, and meet deadlines. · Attention to detail and a strong sense of responsibility. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person

Job Overview: We are looking for a proactive and detail-oriented E-Commerce Executive to manage our online sales operations across Amazon, Flipkart, and our own website. The ideal candidate should have hands-on experience in product listing, order management, and marketplace coordination. If you're passionate about e-commerce and want to grow with a digital-first lifestyle brand, this is the right opportunity for you. Key Responsibilities: - Manage product listings on Amazon, Flipkart, and company website (titles, descriptions, images, pricing). - Optimize product content using SEO keywords to boost visibility and sales. - Monitor and update stock availability across platforms. - Process orders daily and coordinate with the warehouse/logistics team for smooth delivery. - Handle returns, refunds, customer inquiries, and complaints. - Track and analyze sales reports, platform performance, and customer feedback. - Plan and execute promotions, deals, and campaigns during major sales events. - Maintain marketplace account health and ensure platform policies are followed. - Coordinate with internal teams for creative, inventory, and pricing updates. - Assist in improving the user experience and conversion rates on our own website. Requirements: · Experience with Amazon Seller Central and Flipkart Seller Hub . · Familiarity with managing product listings and order processing. · Proficiency in Excel , MS Office, and data entry/reporting. · Strong communication skills. · Ability to work independently, manage time effectively, and meet deadlines. · Attention to detail and a strong sense of responsibility. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person

Develop and maintain MIS reports and dashboards using Excel, Power BI, or Tableau. Automate reporting processes using SQL, Python, and REST APIs. Monitor data pipelines and troubleshoot automation issues. Collaborate with IT, Sales, and Operation team to gather data and reporting needs. Analyse datasets to extract insights and support business decisions. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Sr. MIS Executive: 4 years (Preferred) Work Location: In person

1) Inspect, diagnose, and repair watches, including quartz, mechanical, and automatic movements 2) Replace batteries, gaskets, crowns, crystals, and other small components 3) Adjust and regulate timekeeping accuracy 4) Maintain accurate records of repairs and service logs 5) Basic knowledge of computer - Excel required Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person

Job Overview: We are seeking a detail-oriented Order Processing Executive to manage and coordinate order workflows within the warehouse. This role involves processing customer orders, ensuring inventory alignment, and supporting timely dispatch in coordination with the logistics team. Key Responsibilities: Receive, verify, and process customer orders via ERP, order management systems, or Excel files. Coordinate with inventory and warehouse teams to confirm stock availability and ensure timely dispatch. Generate and manage picking lists, packing slips, and invoices in Excel or PDF format. Maintain accurate records of all orders, returns, and cancellations in ERP or Excel. Monitor order status and provide timely updates to the CRM team via email or WhatsApp. Requirements: Graduate in any discipline. 1–2 years’ experience in order processing or warehouse operations. Proficient in MS Excel and ERP systems. Detail-oriented with good communication skills. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

1) Inspect, diagnose, and repair watches, including quartz, mechanical, and automatic movements 2) Replace batteries, gaskets, crowns, crystals, and other small components 3) Adjust and regulate timekeeping accuracy 4) Maintain accurate records of repairs and service logs 5) Basic knowledge of computer - Excel required Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person

Job Overview: We are seeking a detail-oriented Order Processing Executive to manage and coordinate order workflows within the warehouse. This role involves processing customer orders, ensuring inventory alignment, and supporting timely dispatch in coordination with the logistics team. Key Responsibilities: Receive, verify, and process customer orders via ERP, order management systems, or Excel files. Coordinate with inventory and warehouse teams to confirm stock availability and ensure timely dispatch. Generate and manage picking lists, packing slips, and invoices in Excel or PDF format. Maintain accurate records of all orders, returns, and cancellations in ERP or Excel. Monitor order status and provide timely updates to the CRM team via email or WhatsApp. Requirements: Graduate in any discipline. 1–2 years’ experience in order processing or warehouse operations. Proficient in MS Excel and ERP systems. Detail-oriented with good communication skills. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

 Manage day-to-day warehouse operations including receiving, storage, picking, packing, and dispatch of goods.  Oversee inventory control processes, conduct regular stock audits, and ensure accuracy of inventory records.  Lead, supervise, and train warehouse staff to maintain high productivity and adherence to safety protocols.  Coordinate with internal teams and logistics partners for timely and accurate order fulfillment.  Monitor warehouse layout and space utilization to maximize efficiency and cleanliness.  Implement, review, and enforce Standard Operating Procedures (SOPs) to streamline workflows and reduce operational errors.  Track key performance indicators (KPIs) including order accuracy, dispatch timelines, and inventory health metrics.  Handle product returns, damages, and quality checks in a timely and structured manner.  Ensure compliance with health, safety, and legal regulations within the warehouse.  Utilize Warehouse Management Systems (WMS) or ERP software to manage inventory movement and generate operational reports. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Work Location: In person

Respond promptly and professionally to customer inquiries via email, phone, and chat. Maintain and update customer records in the CRM system. Track, follow up, and resolve customer issues efficiently. Collaborate with internal teams (Warehouse, support, operations) to ensure seamless customer experience. Analyse customer feedback and suggest improvements. Monitor CRM metrics and generate periodic reports. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Work Location: In person

Respond promptly and professionally to customer inquiries via email, phone, and chat. Maintain and update customer records in the CRM system. Track, follow up, and resolve customer issues efficiently. Collaborate with internal teams (Warehouse, support, operations) to ensure seamless customer experience. Analyse customer feedback and suggest improvements. Monitor CRM metrics and generate periodic reports. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Work Location: In person