CRM Manager

Dear Candidate,

Job Title: EA cum CRM Manager

Basically we are looking for a smart and confident person having excellent comms skills and have zeal to learn. It's okay if he doesn't have any relevant experience but comms skills are a must.

Location: Manesar / Gurgaon
Reporting To: Founder & CEO

About the Role

We are looking for a dynamic and detail-oriented EA cum CRM Manager to join our growing team. This unique role combines Executive Assistance with Client Relationship Management, ensuring seamless communication between the company and its clients, while also supporting the CEO with key operational tasks.

This person will act as a bridge between departments, clients, and leadership—helping build trust, streamline updates, and enhance client satisfaction post-sale.

Key Responsibilities (KRAs):

Client Relationship Management

• Join and manage client communication groups (e.g., WhatsApp) and provide timely project updates.
• Maintain and update a structured client database.
• Share warranty certificates and maintain all client-related documentation.
• Coordinate with site technicians to plan and schedule maintenance visits.
• Address and escalate client grievances promptly, ensuring closure within defined timelines.
• Collect post-completion feedback and track client satisfaction metrics.

Internal Coordination & Dashboard Management

• Coordinate with design, production, installation, and sales teams to gather project updates.
• Regularly update the KSSERP Dashboard for internal review and tracking.
• Follow up on action items with various departments on behalf of the CEO.

Executive Assistance

• Manage CEO’s calendar, meeting schedules, and follow-ups.
• Prepare and present reports, summaries, and communication briefs.
• Represent the CEO at BNI or industry networking events when needed.

Desired Candidate Profile:

Education:

• Graduate in Business Administration, Communications, Marketing, or a related field.
• MBA or Postgraduate Diploma in CRM, Client Servicing, or Office Management (Preferred).

Experience:

• 3 to 5 years in a similar role (EA / CRM / Client Servicing / Operations).
• Prior experience in interior design, modular furniture, or real estate industry is a plus.

Skills:

• Strong written and verbal communication (English & Hindi).
• Proficiency in Microsoft Office, Google Workspace, and basic ERP/CRM tools.
• Ability to multi-task, manage time effectively, and handle high-pressure situations.
• High emotional intelligence and client-centric attitude.

Compensation:

• Salary Range: ₹30,000 to ₹45,000 per month (depending on experience)
• Incentives/Bonuses: Based on performance and client satisfaction metrics.

Work Environment:

• 6-day working schedule
• Dynamic work culture with opportunities for learning and growth

Job Type: Full-time

Pay: ₹14,104.49 - ₹45,000.00 per month

Work Location: In person