CRM Manager

Position Name – Customer Care Manager

Experience: 2 Year above

Benefits:

ESI&PF

Yearly Bonus

Good Salary Package

Salary : 18000 to 22000 per month

Job Type: Full time (9.30am to 6.00pm)

Locations – SK Honda, (Balaji Nagar, Kattur, Trichy.)

Contact No: 7639933111

Mail : sriskhondahr@gmail.com

Qualification : Any Degree.

Key Responsibilities

• Customer Data Management: Collect, organize, and manage customer information, including contact details, purchase history, service records, and preferences, to gain comprehensive customer insights.
• Service and Lead Management: Track leads through the service funnel, and collaborate with service teams to use customer data for personalized Service interactions and to meet service targets.
• Marketing and Communication: Work with marketing to develop and implement personalized campaigns based on customer profiles, driving engagement and promoting new products or services.
• Customer Service and Support: Address customer inquiries, feedback, and complaints promptly and effectively across various channels, such as email, phone, and social media.
• Customer Satisfaction and Loyalty: Implement strategies and programs to ensure high levels of customer satisfaction and retention, which encourages repeat business and positive word-of-mouth marketing.
• After-Service Support: Manage customer relationships during the ownership journey, including scheduling service appointments and providing support for ongoing vehicle needs.
• Data Analysis: Analyze customer data to identify trends, opportunities for improvement, and areas for revenue generation.
• Internal Collaboration: Work closely with sales, marketing, and service departments to align strategies and provide a seamless customer experience.

Essential Skills

• Communication & Interpersonal Skills: Adept at building rapport and collaborating effectively with diverse clients and internal teams.
• Problem-Solving: Strong ability to analyze issues and develop effective solutions.
• Data Analysis: Ability to analyze customer data and feedback to derive insights for strategic planning.
• Project Management: Capable of managing multiple priorities and leading initiatives across different departments.
• Negotiation: Skill in reaching mutually beneficial agreements with customers.
• Leadership: Ability to motivate teams, prioritize tasks, and delegate effectively.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person