CRM Intern

Company Description

SkinInspired is dedicated to elevating the standards of skincare through high-quality formulations and education. Our products, trusted by dermatologists across India, are designed to deliver exceptional results. As a Unilever Ventures-backed company, we are committed to innovation and excellence in skincare solutions. We aim to empower individuals with effective products and reliable knowledge to enhance their skincare experience.

Role Description

We are looking for a CRM Executive with a medical background, such as a medical doctor or MBBS intern, to join our team. The ideal candidate will bring a unique combination of medical knowledge and customer relationship management (CRM) expertise. This role will be responsible for managing patient communications, ensuring high-quality service delivery, and supporting the development of patient engagement strategies in a healthcare environment.

Key Responsibilities

• Customer Support: Provide expert skincare advice and guidance to customers, utilising your medical knowledge to address queries related to skin health, treatments, and product benefits.
• Engagement: Build and nurture strong relationships with customers, addressing concerns, offering solutions, and creating a positive customer journey.
• Medical Expertise: Use your medical background (MBBS, medical intern, or similar) to assist in understanding customer needs, particularly for customers with medical skin concerns.
• Product Education: Educate customers about SkinInspired’s product offerings, ingredients, and benefits, ensuring they make informed choices.
• CRM Management: Utilise CRM tools to track customer interactions, feedback, and product inquiries. Maintain accurate records and follow up on customer issues or concerns.
• Collaboration: Work closely with the marketing and product teams to share customer insights, suggest product improvements, and support campaigns.
• Customer Retention: Implement strategies to improve customer satisfaction, foster loyalty, and enhance retention.

Qualifications

• Medical background (MBBS, medical intern, or equivalent).
• Strong communication skills, with the ability to simplify complex medical or skincare information for customers.
• Experience in customer service or CRM roles is a plus, especially in the healthcare or skincare sector.
• Knowledge of skincare and dermatology, especially related to common skin concerns and treatments.
• Empathy, patience, and a genuine passion for helping others achieve healthier skin.