Crm Executive

Job Description

Job Title: CRM Executive Location: Noida, Sector 132 Department: Sales & Marketing Reports To: CRM Manager About the Role: As a CRM Executive, your primary responsibility is to manage all incoming leads, support their conversion into business opportunities, and build strong, lasting relationships with customers. You will also keep clients regularly informed about our new products and services, identifying opportunities for upselling and cross-selling Key Responsibilities: Lead Management Track, manage, and respond to all incoming leads from various channels (website, social media, referrals, campaigns, etc.). Prepare and submit Proposals and ensure timely follow-ups to convert them into business opportunities. Maintain and update the CRM database with accurate lead and customer details. Customer Relationship Management Build and nurture strong relationships with existing and prospective clients. Regularly engage with clients to understand their needs, gather feedback, and provide tailored solutions. Act as the primary point of contact for customer queries, concerns, or support. Business Growth Support Identify opportunities for upselling and cross-selling based on customer interaction history and interest areas. Communicates new products, services, and offers to relevant customers through personalized outreach. Coordination & Collaboration Coordinate with the sales, marketing, and operations teams to ensure a seamless customer experience. Provide regular updates to management regarding lead status, conversion pipeline, and client feedback. Reporting & Insights Prepare weekly and monthly reports on lead performance, conversion rates, and customer engagement metrics. Analyze customer data and suggest improvements to enhance customer satisfaction and business outcomes. CRM System Maintenance Ensure accurate data entry, tagging, and segmentation in the CRM platform. Suggest and help implement improvements in CRM tools and workflows for efficiency. Qualifications: Graduate in Marketing, Business, or a similar field. 0 to 2 years of experience in CRM or customer support. Knowing tools like Zoho is a plus. Good at talking to people and working in a team. Must pay attention to details and be organized. Proficient in MS Office suite. Proficiency in G-Suite is a plus.