3 Proposal Support Jobs

Job Title: CRM Executive Location: Noida, Sector 132 Department: Sales & Marketing Reports To: CRM Manager About the Role: As a CRM Executive, your primary responsibility is to manage all incoming leads, support their conversion into business opportunities, and build strong, lasting relationships with customers. You will also keep clients regularly informed about our new products and services, identifying opportunities for upselling and cross-selling Key Responsibilities: Lead Management Track, manage, and respond to all incoming leads from various channels (website, social media, referrals, campaigns, etc.). Prepare and submit Proposals and ensure timely follow-ups to convert them into business opportunities. Maintain and update the CRM database with accurate lead and customer details. Customer Relationship Management Build and nurture strong relationships with existing and prospective clients. Regularly engage with clients to understand their needs, gather feedback, and provide tailored solutions. Act as the primary point of contact for customer queries, concerns, or support. Business Growth Support Identify opportunities for upselling and cross-selling based on customer interaction history and interest areas. Communicates new products, services, and offers to relevant customers through personalized outreach. Coordination & Collaboration Coordinate with the sales, marketing, and operations teams to ensure a seamless customer experience. Provide regular updates to management regarding lead status, conversion pipeline, and client feedback. Reporting & Insights Prepare weekly and monthly reports on lead performance, conversion rates, and customer engagement metrics. Analyze customer data and suggest improvements to enhance customer satisfaction and business outcomes. CRM System Maintenance Ensure accurate data entry, tagging, and segmentation in the CRM platform. Suggest and help implement improvements in CRM tools and workflows for efficiency. Qualifications: Graduate in Marketing, Business, or a similar field. 0 to 2 years of experience in CRM or customer support. Knowing tools like Zoho is a plus. Good at talking to people and working in a team. Must pay attention to details and be organized. Proficient in MS Office suite. Proficiency in G-Suite is a plus.

Job Title: Pricing Manager Location: India Gurgaon Department: Finance Reports to: VP Pricing Job Summary: We are seeking an experienced and analytical Pricing Manager to lead and manage pricing strategies across our services portfolio. This role is pivotal in driving profitable growth by developing competitive pricing models, responding to RFPs/RFIs , collaborating with sales and solutions teams, and ensuring commercial viability for new and existing business opportunities. Key Responsibilities: Pricing Strategy & Analysis: Design and implement pricing models for various services (F&A, Customer Support, IT Helpdesk, industry specific etc.). Evaluate client requirements, solution designs, and operational costs to build commercially competitive yet profitable pricing. Conduct pricing simulations and sensitivity analyses to assess financial impacts and risk scenarios. Bid & Proposal Support: Work closely with the Solutions, Sales, and Delivery teams to support pricing inputs for RFPs, RFIs, and proactive proposals. Coordinate all commercial aspects during the proposal lifecycle, including cost estimation, rate card preparation, and financial summaries. Prepare client-facing pricing documents and presentations. Financial Modelling: Build robust pricing and financial models (Transaction based, FTE-based, output-based, gainshare models). Include assumptions, cost drivers, SLAs, inflation/escalation, FX impacts, and contractual obligations in models. Analyse margin and profitability metrics (gross margin, EBITDA, payback period). Governance & Compliance: Ensure alignment with corporate pricing guidelines, approval processes, and financial benchmarks. Participate in internal pricing reviews and client governance calls as needed. Maintain pricing database and historical benchmarks for quick reference and intelligence. Market Intelligence: Track competitor pricing trends and customer buying patterns. Provide insights on pricing pressures, deal win-loss analysis, and suggested corrective actions. Qualifications: Bachelor’s degree in finance, Business, Economics, or related field (MBA preferred). 6–10 years of experience in pricing, commercial finance, or solutions roles within the BPO or ITES industry. Strong knowledge of BPO delivery models, cost structures, and operational levers. Proven experience in building complex Excel-based financial models . Understanding of global outsourcing markets (US, UK, EMEA, APAC), FX dynamics, and compliance regulations. Skills & Competencies: Strong analytical and quantitative skills. Excellent communication and stakeholder management. High attention to detail and ability to work under tight timelines. Collaborative mindset with experience working in cross-functional teams. Strategic thinking with a customer and value-based pricing approach. Preferred Tools: Advanced Excel, PowerPoint, and financial modelling tools . Experience with pricing tools (e.g., PROS, Vendavo) or CRM platforms (e.g.,Salesforce) is a plus

Proposal Support: Assist senior proposal engineers in preparing technical and commercial proposals for clients. Technical Documentation: Prepare technical specifications, drawings, and other supporting documentation required for proposals. Cost Estimation: Assist in the preparation of cost estimates, including material, labor, and overhead costs. Bid Coordination: Coordinate with internal departments such as design, production, and procurement to gather necessary information for proposal preparation. Client Interaction: Assist in clarifying technical queries from clients and provide necessary support during the bidding process. Market Research: Conduct research on client requirements, market conditions, and competitor offerings to support proposal strategies. Documentation Management: Maintain proposal documentation and ensure all documents are organized, up-to-date, and accessible for future reference. Qualifications: Education: Bachelors degree in Mechanical Engineering, Civil Engineering, or a related field. Experience: 0-2 years of experience in proposal preparation, project management, or a similar role. Skills: Proficiency in MS Office Suite, basic understanding of CAD tools (if required), good written and verbal communication skills. Technical Knowledge: Understanding of fabrication, engineering drawings, and project lifecycle. Attention to Detail: Ability to focus on the accuracy and completeness of the proposals Keywords: Proposal Preparation: Expertise in preparing high-quality technical proposals, including drawings, specifications, and commercial bids. Client Communication: Strong communication skills to effectively liaise with clients and understand their technical and commercial requirements. Cost Estimation: Understanding of cost estimation methods and techniques, with the ability to develop competitive pricing strategies. Project Understanding: Knowledge of the project lifecycle, including design, procurement, production, and delivery. Technical Knowledge: Understanding of fabrication processes, engineering design, and related technical disciplines. Collaboration: Ability to collaborate with various internal teams (design, production, procurement) to gather relevant information. Problem Solving: Ability to identify potential problems or gaps in the proposal and proactively address them.