EXPERIENCE:Preferably 1 to 2 years of experience in areas pertaining to Customer Relationship Management. The candidate should have at least 3 years of hard core Real Estate Customer Service experience preferably handling in the Customer Care operations for HNI customers. KEY RESPONSIBILITIES:Will be the customer interface as the first point of contactConduct the welcome call for every new customerResolve day to day queries. Strive for maximum closure on real time basisEffectively handle customer feedback and complaintsEnsure timely closure of complaints with necessary back-end coordinationCollections and follow ups based on the monthly target, includingEnsure Demand callsPre-due date callsFollow up reminder Calls/EmailsHighlight defaulters and other risks well on timeFinal Collection closureSupporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service deliveryAdherence as per the SOPsInputs and support in preparing monthly reports & MISKeeping a check on the outstanding status of collection from customersBank approvals for the project with regards to housing loanChecking various client related documents before execution Providing housing finance assistance as per customer requirementsExecution of agreement for sale/sale deed or equivalentCoordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systemsEffectively manage customer expectations for visits and handoverAttending customer related meetings if required.Having an on the ground information about projects through regular site visits.Participate and assist the Customer Care head in engagement events for the residents at the projectsAdherence to schedule during per-handover & handover timingResponsible for effective handover experienceFacilitate smooth transition for customer post-handoverHighlight specific escalations to Customer Care head for post-handover concernsFacilitate complete customer documentation and formalities for condominium formationUnderstand customers customization requests and follow up with the engineering team to ensure its completion.Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.Handling customer escalation and ensuring satisfactory closures at the first level. DESIRED PROFILE:Excellent Communication skills ( Verbal , Written and Listening)Confidence and ability to interact customers internally and externally.Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)Basic knowledge of legal aspects in Real EstateBasic understanding of construction conceptsPerks and Benefits

As an MEP Engineer at Nambiar Builders Pvt Ltd, you will be responsible for the design, coordination, and implementation of mechanical, electrical, and plumbing systems in construction projects. Your role involves ensuring that these systems meet technical requirements, comply with regulations, and contribute to the overall functionality and sustainability of buildings.Key Responsibilities:System Design: Design mechanical, electrical, and plumbing systems for buildings, including HVAC (heating, ventilation, and air conditioning), electrical distribution, lighting, fire protection, plumbing, and drainage systems. Ensure designs meet project specifications, codes, and industry standards.Coordination: Coordinate MEP designs with architects, structural engineers, and other stakeholders to ensure integration with building layouts and structural elements. Address any conflicts or design issues that arise during the planning and construction phases.Technical Analysis: Conduct technical analysis and calculations to determine system requirements, load capacities, energy efficiency, and other performance parameters. Use software tools and modeling techniques to optimize system designs and identify cost-effective solutions.Material and Equipment Selection: Select appropriate materials, equipment, and components for MEP systems based on project requirements, performance criteria, and budget constraints. Evaluate vendors and suppliers to ensure quality and reliability of products.Regulatory Compliance: Ensure that MEP designs and installations comply with building codes, regulations, and industry standards, such as ASHRAE, NFPA, NEC, and local plumbing codes. Obtain necessary permits and approvals from regulatory authorities.Quality Assurance: Oversee the installation, testing, and commissioning of MEP systems to ensure they function as intended and meet design specifications. Conduct site inspections and quality audits to identify and resolve any installation issues or deficiencies.Project Management: Manage MEP aspects of construction projects, including scheduling, budgeting, and resource allocation. Coordinate with contractors, subcontractors, and vendors to ensure timely completion of MEP work within project deadlines.Sustainability and Energy Efficiency: Integrate sustainable design principles and energy-efficient technologies into MEP systems to minimize environmental impact and reduce operating costs. Recommend strategies for improving energy performance and optimizing system efficiency.Qualifications and Skills:Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field.Professional engineering license (PE) or equivalent certification preferred.Previous experience in MEP design, construction, or consulting engineering role.Proficiency in CAD software (AutoCAD, Revit) and MEP design software.Strong understanding of building codes, regulations, and industry standards related to MEP systems.Excellent analytical, problem-solving, and decision-making skills.Effective communication and interpersonal skills for collaborating with multidisciplinary teams and clients.Project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate resources effectively.As an MEP Engineer, you play a vital role in the design, coordination, and implementation of mechanical, electrical, and plumbing systems in construction projects. Your expertise ensures that buildings are equipped with efficient, safe, and sustainable MEP systems that meet technical requirements and regulatory standards. By integrating innovative technologies and best practices, you contribute to the success and longevity of infrastructure developments while optimizing energy usage and environmental performance.Kindly mail your CV to hr@nambiarbuilders.com