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CRM Executive

CRM Executive

Nambiar Builders

2 - 3 years

5 - 7 Lacs

Bengaluru

Posted:16 hours ago| Platform:

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Skills Required

Recovery Management High Rise Building ERP Customer Service Post Sales Support Mass Mailing Good Documentation Practices Real Estate Sales Follow Ups Collection Management Good Communication In English Sales Telecalling Residential Sales Customer Handling CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're Hiring! CRM Executive/Asst. Managers/Managers (Real Estate) Location: Bangalore Experience Required: 3+ years in Real Estate Customer Service Company: Nambiar Builders Pvt. Ltd. Apply at: careers@nambiarbuilders.com Key Responsibilities: Act as the first point of contact for all customer interactions. Conduct welcome calls for all new customers and manage daily queries. Strive for real-time query resolution and handle customer complaints efficiently. Coordinate with internal teams to ensure timely resolution and closure of issues. Perform collection activities including: Demand calls Pre-due date follow-ups Reminder calls/emails Highlight defaulters and risks Ensure final collection closures Assist in preparing monthly reports, MIS , and ensuring SOP compliance. Support the Customer Care Head with insights on customer expectations and feedback. Assist customers with housing finance documentation, bank approvals , and legal formalities. Coordinate with the accounts department to reconcile and resolve issues. Manage handover schedules , ensure smooth transition post-handover , and attend resident engagement events. Maintain ongoing communication about construction progress and customization updates . Address and resolve customer escalations effectively. Desired Candidate Profile: Minimum 3 years of real estate customer service experience; preferably with HNI customers. Excellent communication skills verbal, written, and active listening. Proficiency in Customer Care systems , MS Office (Excel, Word, PowerPoint). Basic legal and construction knowledge relevant to real estate. Confident and professional demeanour in dealing with internal and external stakeholders. Ability to multi-task , handle pressure, and deliver quality customer experience. Interested candidates, please email your updated CV to: careers@nambiarbuilders.com

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Nambiar Builders

www.nambiarbuilders.com

Real Estate

Bangalore Karnataka

51-200 Employees

8 Jobs

Key People

Nambiar K.P.

Managing Director
Ramesh S.

Senior Project Manager

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