CRM Executive

We're Hiring! CRM Executive/Asst. Managers/Managers (Real Estate) Location: Bangalore Experience Required: 3+ years in Real Estate Customer Service Company: Nambiar Builders Pvt. Ltd. Apply at: careers@nambiarbuilders.com Key Responsibilities: Act as the first point of contact for all customer interactions. Conduct welcome calls for all new customers and manage daily queries. Strive for real-time query resolution and handle customer complaints efficiently. Coordinate with internal teams to ensure timely resolution and closure of issues. Perform collection activities including: Demand calls Pre-due date follow-ups Reminder calls/emails Highlight defaulters and risks Ensure final collection closures Assist in preparing monthly reports, MIS , and ensuring SOP compliance. Support the Customer Care Head with insights on customer expectations and feedback. Assist customers with housing finance documentation, bank approvals , and legal formalities. Coordinate with the accounts department to reconcile and resolve issues. Manage handover schedules , ensure smooth transition post-handover , and attend resident engagement events. Maintain ongoing communication about construction progress and customization updates . Address and resolve customer escalations effectively. Desired Candidate Profile: Minimum 3 years of real estate customer service experience; preferably with HNI customers. Excellent communication skills verbal, written, and active listening. Proficiency in Customer Care systems , MS Office (Excel, Word, PowerPoint). Basic legal and construction knowledge relevant to real estate. Confident and professional demeanour in dealing with internal and external stakeholders. Ability to multi-task , handle pressure, and deliver quality customer experience. Interested candidates, please email your updated CV to: careers@nambiarbuilders.com