146 Enquiry Management Jobs

CRM Coordinator will manage customer relationships, maintain CRM systems, and ensure smooth communication between clients and internal teams. Strong coordination, data handling, and communication skills are essential.

Were looking for a smart, detail-oriented individual who can handle administrative operations , respond to customer enquiries , and support our sales efforts .

Role & responsibilities Client Relationship To carry out effective sales coordination between Sales Team, Accounts team and Fragrance Development team as per the requirement. To support conversion of lead to customer & follow up with key customers for appointments & business interactions To manage e-mail communications on behalf of BDM /Director ; & maintain data/ records To follow up on sample feedback on a timely basis. To generate new business by way of regular follow up for new orders with the customers allotted. To manage BDM calendar To carry out UT updation To maintain tracking sheet of sample sent to customers with courier details To share sales circular to customers and execute the same To arrange pick up of samples from customer's end To manage appointments with customers for meeting with BDM/ Director during tour. To accompany BDM/ Director -Sales for client meetings To follow up with customers for collection of payments as per the credit norms / payment policy. To share transport details of material with customer To book complaint for any material issue received from customer and its follow up with concerned department To support in giving pricing update to customers To provide weekly / monthly MIS, Dashboards and reports to Management as per their requirement. Any other responsibility as assigned by Management from time to time. Preferred candidate profile Experience in sales coordination activities preferably in Tobacco industry Perks and benefits All Compliances

You will be responsible for managing customer enquiries received through various channels such as emails, website, telephone, and online platforms. This includes attending to inquiries from trade portals and dealers, understanding customer requirements, communicating with the purchase/operations team to obtain prices, providing quotations, and resolving customer queries to secure orders. In terms of quotations management, you will be required to prepare quotations in a timely manner, follow up with customers on received quotations, address customer queries, and close orders efficiently. Your role will also involve processing sales orders by verifying purchase orders against negotiated quotations, registering purchase orders in the system, allocating job numbers, and preparing sales orders accordingly. Additionally, you will be responsible for coordinating dispatch activities with the Operations team, following up with customers for fund recovery, liaising with the accounts department to address fund recovery queries, and ensuring timely fund recovery as per schedule. Furthermore, you will be involved in managing ERP activities such as entering enquiries into the system and recording sales team visits in the system.,

Coordinate daily sales activities and support the sales team. Manage client communications and follow-ups. Process customer quotations and sales orders. Assist with CRM data entry, updates, and reporting Required Candidate profile Preferably from manufacturing/automation industry. 2+ yrs exp in sales coordination, strong communication & MS Office skills. Detailed JD Please check https://nidoworld.com/company-overview/career/

We're Hiring: Sales Manager for a Leading Gearbox Manufacturer Join a prestigious, 50-year legacy company based in Pune, specializing in industrial gearboxes. As part of our client's growing team, we are looking for an experienced and dynamic Sales Manager to lead the growth of their industrial gearbox division. Key Responsibilities: Develop and implement regional sales strategies to drive growth Travel extensively to engage with customers and build a strong network Deliver technical presentations and close sales through consultative selling Provide valuable feedback for product improvements and market alignment Create monthly visit plans and track team KPIs to ensure targets are met Collaborate with cross-functional teams to ensure seamless customer delivery Qualifications: BE (Mechanical) / MBA in Marketing or Business Management 10-12 years of sales leadership experience in the industrial product sector Male candidates preferred , as the role involves moderate to high levels of travel Perks: Competitive salary with performance-based hikes Strategic role with direct visibility to top management Performance-linked bonuses If you're passionate about driving sales growth and leading teams in the industrial sector, wed love to hear from you! Pleasea apply here or you can directly send your resume to anagha.kartha@ocupy.org . Work Mode: Hybrid (including customer site visits and work at our Markal location as needed)

You are a dynamic, self-motivated, and hardworking Business Development Professional with over 3 years of experience. You hold an MBA in Business Development, preferably from a Chemical Engineering background. Your salary will be as per market standards. Your role involves utilizing your good communication and marketing skills to support various departments such as the social media marketing team and core project team by providing necessary information. You will be responsible for consistently updating and maintaining the client database, as well as tracking ongoing projects. Generating new leads, arranging formal meetups, and conducting periodic discussions and follow-ups with existing clients are key responsibilities. You will be required to keep track of the market, identify business opportunities, and develop new business development strategies. This includes preparing impressive presentations for marketing purposes and updating the company presentation based on client requirements. Managing enquiry receipts, raising technical queries, and resolving them will be part of your daily tasks. Upon project award, you will be responsible for obtaining the formal purchase order, arranging internal meetings with management to identify key resources and tools, and conducting Kick Off meetings with clients. You will formally hand over the project to the project technical team, ensuring proper resource loading and project planning. Continuous improvement of market reach, attendance at conferences/workshops, and participation in client meetings are expected from you. You must be well-versed in the services and past projects of the company and have good knowledge of MS Suites. Additionally, you should be ready to travel across India and international locations. If you meet these requirements and are interested in this position, please send your CV/Biodata to HR@sattvaengitech.com. Shortlisted candidates will be contacted via email.,

Job Location: Bhiwandi, District: Thane, Maharashtra Role & responsibilities Collect, collate, and validate data from various departments on a regular basis. Prepare accurate and timely MIS reports as per management requirements. Coordinate with cross-functional teams to ensure smooth data flow. Identify data discrepancies and follow up with respective departments to ensure timely corrections. Maintain databases and dashboards for performance monitoring and analysis. Highlight process gaps or delays to the relevant teams and drive resolutions. Ensure confidentiality and data accuracy in all reporting activities. Preferred candidate profile: 2 to 4 years of experience in data entry/MIS/reporting roles. Proficiency in MS Excel (VLOOKUP, Pivot Tables, etc.) and basic reporting tools. Should have worked on ERP Software or any other similar software. Strong communication and interpersonal skills. Ability to multitask and work with deadlines. Attention to detail and problem-solving mindset. Pleasing personalities and leadership quality Candidates from the manufacturing company and urgent joiners shall be preferred Interested candidates shall share the resume at ashishb@technocrafts.net or connect with us or WhatsApp on +91-9820719199.

Responsible for final control on activities related with cost working & final pricing for Pumps/ Valves/ Precision machined parts. Ability to handle & overall control for cost estimation of Pumps, Spares, Service, Valves & Precision machined parts. Required Candidate profile BE/B.Tech. with ICWA,8-10 years Exp.Expertise in MS Office, Drawing Reading,Comunications skills,Technical Proficiency Abilities to handle over all cost working & pricing,ISO System for Costing Dept. Perks and benefits PERKS & BENEFITS AS PER MNC STANDARDS

The key roles for this position include: - Achieving Order Booking target as per the plan - Achieving Booked Mat Margin as per the plan - Enquiry Management - which involves qualified lead to opportunity conversion, driving opportunities through funnel stages, conducting customer demos, preparing proposals, follow-ups, customer visits, and meetings - Sales Process - involves forecasting process, CRM management, data management, reviews & reports including DARs, effective tour planning, expense reports, customer visit reports, etc. - Marketing Support - includes participation in exhibitions, market knowledge, and competition knowledge - Team Work - Providing accurate & timely information to other team members, working as an active team member with the regional team & head-office to ensure meeting business objectives - Market Feedback - Timely update & accurate feedback from the market and constantly looking at areas for business growth This is a Full-time job position with benefits such as health insurance, Provident Fund, yearly bonus. The work schedule is during the day shift and the work location is in person.,

Reply by e-mail/telephone, to incoming inquiries Includes: -Understand client's requirements -Make proposal & E-mail details -Follow-up/closure -Resolve queries -Billing & Collection -Documentation -Maintain tracker & data-base -Assist Manager Required Candidate profile Min 2 yr experience in inside sales/telesales in service industry Excellent coordination, communication & teamwork skills Systematic, organized & detail & targer oriented Self Motivated, Good in Excel Perks and benefits Salary + Benefits + Incentives

oles & Responsibilities: Customer Satisfaction: Ensure high levels of customer satisfaction through consistent follow-up, timely updates, and resolution of concerns. Track Net Promoter Score (NPS) and implement action plans for improvement. Inventory Promotion: Coordinate with sales team to drive movement of slow-moving inventory and support promotional strategies. Quotation Generation: Assist sales team in preparing and sharing accurate, timely quotations as per client requirements. Dispatch Coordination: Work closely with logistics and supply chain teams to ensure timely and accurate order dispatch; track via Order Tracking System as per SOP. Grievance Coordination: Log and resolve customer grievances in coordination with the SCM and sales teams; maintain proper MIS records. Payment Collection: Coordinate with clients and internal teams to ensure timely payment collection; track follow-ups and escalations. Sales Lead Support: Assist in logging and monitoring new leads from SAP reports, ensuring timely sales team action. Work Ethics & Discipline: Uphold company values of discipline, punctuality, and teamwork in daily responsibilities. Preferred Candidate Profile: Education: Graduate in Business Administration, Commerce, or related field (MBA preferred). Experience: 24 years in sales operations, customer service, or supply chain coordination. Skills: Proficient in MS Excel, SAP (or ERP tools), and CRM systems Strong communication and coordination skills Analytical mindset with ability to track KPIs and generate reports Problem-solving approach and team-oriented attitude Personality Traits: Detail-oriented, proactive, organized, and ethical.

A warm, capable Manager/Coordinator to handle senior's living wellness resort operations with • Strong people, planning & communication skills • Compassionate & respectful to seniors • PR, guest relations skills • Flexible, hands-on attitude House rent allowance

Responsibilities & Key Deliverables Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc.Ensuring viable distribution network by appointing dealers, sub-dealers for appropriate market coverage.Ensure availability of trained manpower in adequate quantity at dealerships.Facilitate / coach the dealers and his staff for implementation various systems like MSS, Pancharatna etc.Ensure availability of appropriate service infrastructure and drive implementation of service systems for improving customer satisfaction.Execution of events like local level sales promotion campaigns, product launches etc.Train the dealer salesmen on pre-sales and sales processes, new product features / modifications.Track the competitor activities, capture feedback on performance of competitor (and our) products.Design and implementation of specific incentive schemes for dealers.Liaisoning with financial institutions / banks for exploring new avenues for retail financing of product Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering General Experience 5-10 years Critical Experience System Generated Core Skills Business Development Consumer Insighting Consumer Marketing Credit Management Customer Profitability Customer Relationship Management (CRM) Customer Segmentation Manpower Management Financial Reporting Inventory Management Lead Generation Market Research Marketing Campaigns Marketing Metrics Performance Management Product Knowledge & Application Promotional Activities Territory Coverage Optimization Working Capital Management Capability Building Enquiry Management System Generated Secondary Skills

Responsibilities & Key Deliverables Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc. Ensuring viable distribution network by appointing dealers, sub-dealers for appropriate market coverage. Ensure availability of trained manpower in adequate quantity at dealerships. Facilitate / coach the dealers and his staff for implementation various systems like MSS, Pancharatna etc. Ensure availability of appropriate service infrastructure and drive implementation of service systems for improving customer satisfaction. Execution of events like local level sales promotion campaigns, product launches etc. Train the dealer salesmen on pre-sales and sales processes, new product features / modifications. Track the competitor activities, capture feedback on performance of competitor (and our) products. Design and implementation of specific incentive schemes for dealers. Liaisoning with financial institutions / banks for exploring new avenues for retail financing of product Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering General Experience 5-10 years Critical Experience System Generated Core Skills Business Development Consumer Insighting Consumer Marketing Credit Management Customer Profitability Customer Relationship Management (CRM) Customer Segmentation Manpower Management Financial Reporting Inventory Management Lead Generation Market Research Marketing Campaigns Marketing Metrics Performance Management Product Knowledge & Application Promotional Activities Territory Coverage Optimization Working Capital Management Capability Building Enquiry Management System Generated Secondary Skills

Key Purpose Responsible for Growth in T- Business by- Developing marketing strategies Market potential study Conducting market research; generating product requirements and determining specifications to increase potential Strengthening the T-Sale process Job Duties: Defining Product range Suitable to existing portfolio Assesses product Sales Data Suggest new products by analyzing proposed product requirements Study and Propose- Best pricing for different T- Packages Developing Effective Enquiry Management Process- Training in Product & Product specification Co-ordinate with Service managers, Area Manager & HO to improve market reach Provide input for development of Selling Tools Planning, monitoring, and appraising T booking Results Maintains technical knowledge on T package. KPIs Growth in T- Business Standard package selling ratio STD time Lead generation to Booking Achievement Sales -Top & Bottom Margin Introduction of New Products T Sales % O Desired Skills Technical knowledge and exposure to service function Business development Elevator Products knowledge Coordination and communication skills Analytical skill Negotiation skills

Send Quotes to Enquiry Punch Orders in System Follow up with Operations Team Maintain pending order status Follow Up for Payments Shipment/ Order Status Prepare PI for LC Follow Up for LC Documents Calling New Customers Required Candidate profile Need Immediate Joiner Education UG: Any Graduate

Drive sales by acquiring new Pharma clients manage long-term relationships, resolve queries & business in Pharma/Food segment handle client communications&ensure effective communication with strong English proficiency.Freshers can also apply.B.Pharma

Key Purpose Responsible for Growth in T- Business by- Developing marketing strategies Market potential study Conducting market research; generating product requirements and determining specifications to increase potential Strengthening the T-Sale process Job Duties: Defining Product range Suitable to existing portfolio Assesses product Sales Data Suggest new products by analyzing proposed product requirements Study and Propose- Best pricing for different T- Packages Developing Effective Enquiry Management Process- Training in Product & Product specification Co-ordinate with Service managers, Area Manager & HO to improve market reach Provide input for development of Selling Tools Planning, monitoring, and appraising T booking Results Maintains technical knowledge on T package. KPIs Growth in T- Business Standard package selling ratio STD time Lead generation to Booking Achievement Sales -Top & Bottom Margin Introduction of New Products T Sales % O Desired Skills Technical knowledge and exposure to service function Business development Elevator Products knowledge Coordination and communication skills Analytical skill Negotiation skills

Responsibilities Manage sales coordination,payment follow-ups, back office support, order processing,quotations, follow-ups,payment collections,enquiry management, dispatch scheduling & customer coordination. Share your cv on-recruiting@fristam.in Food allowance Health insurance Provident fund Annual bonus

The job involves conducting market research and intelligence to stay updated on new trends in the industry, prospective projects, competitor information, and qualifications required. You will be responsible for managing relationships with Process Licensors, EPCs, PMCs, End Customers, and other stakeholders. Your role will require hands-on experience in pre and post-order activities, including managing inquiries, collecting and documenting requirements, and obtaining customer feedback. It is important to have a good understanding of commercial terms and conditions, as well as statutory laws. You should also be familiar with HED Products, manufacturing processes, and fabrication capabilities. The job will involve pursuing market challenges with passion and determination, while focusing on developing strong relationships. Additionally, you will be working on customer and project qualification processes, which may involve extensive travel.,

Position Title: Commercial Manager Graduation : Any minimum graduate Experience: 7-9 Years Locatio n: Pan India Work Location: Chennai Team Size Managed: Marketing & Sales 10 members Language Proficiency: English, Tamil and Hindi (mandatory) Skills Required: MS office, MIS Report generation. (mandatory) Salary Package:9-12 lakhs per annum Additional benefits are added. Preferably Female from Chennai location candidates. Disciplined and clean working style. Good, fluent communication and convincing skills. Must be good in logical reasoning skills according to different states and good negotiating skills. Must have the maturity level to take up new challenges. Handle complete enquiry management and ensure timely submission of accurate quotations to clients. Continuous follow up of enquiries and be decision maker to close the enquiries. Timely submission and actively drive conversation of enquiries into orders within defined timelines. Prepare and present management reports to the management, sales performance reports, and Marketing & Sales performance reports with MIS dashboards. Collaborate with internal departments to ensure successful project execution and high levels of client satisfaction.

Manage incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication

Location: Gandhinagar Department: Sales & Marketing Job Summary: The Sales Coordinator supports the sales team by managing schedules, preparing documents, handling customer queries, and coordinating sales-related activities to ensure smooth operations and customer satisfaction. Key Responsibilities: Sales Support & Documentation Prepare and follow up on sales quotations, proforma invoices, and order confirmations. Maintain accurate sales records, customer databases, and contract files. Coordinate with finance for invoice generation and payment follow-up. Track order status and coordinate with logistics for timely delivery. Customer Coordination Act as a point of contact for clients with queries about orders, products, or services. Ensure high levels of customer satisfaction through excellent service. Respond to emails and calls professionally and promptly. Order Management Coordinate between the sales team, production, and dispatch departments. Monitor and update internal systems (like SAP) with order and client information. Ensure timely updates on stock availability and delivery timelines. Reporting & MIS Generate weekly and monthly reports on sales performance, pipeline, and customer feedback. Assist in compiling data for sales reviews and forecasting. General Coordination Assist the sales team in organizing client meetings, exhibitions, and events. Maintain proper filing and ensure compliance with company policies and sales processes. Required Skills & Qualifications: Bachelor's degree in Any field. 13 years of experience in a sales support or coordination role. Proficiency in MS Office (Excel, Word, Outlook); familiarity with SAP systems is a plus. Strong written and verbal communication skills. Excellent organizational and multitasking abilities. Attention to detail and customer-oriented approach. Preferred Qualifications: Experience in industrial products, instrumentation, or B2B sales support. Knowledge of documentation for tenders, quotes, or technical products. Work Environment: Office-based role with coordination across departments and occasional client communication. Regular working hours; may require flexibility during peak seasons or product launches.

Role & responsibilities Administrative Support: Manage and maintain the MDs calendar, including scheduling appointments, meetings, and travel. Prepare agendas, take minutes, and follow up on action items from meetings. Handle all correspondence on behalf of the MDemails, phone calls, letters, etc. Organize and coordinate complex travel itineraries (domestic and international). Maintain filing systems and ensure records are up-to-date and confidential. Strategic Support: Conduct research, compile data, and prepare reports or presentations as needed. Assist with internal and external communications, ensuring consistency and professionalism. Liaise between the MD and internal departments, clients, stakeholders, and external partners. Anticipate needs and proactively manage information flow and priorities. Project & Office Management: Track progress of key initiatives, follow up with stakeholders, and provide status updates. Support the MD in project planning, budget tracking, and meeting deadlines. Assist in the planning and execution of leadership meetings, board meetings, and company events. Manage special projects as assigned by the MD. Requirements & Preferred candidate profile Bachelors degree in Business Administration or related field preferred. 5+ years of experience in a similar role supporting senior executives. Excellent verbal and written communication skills. Strong organizational, multitasking, and time management abilities. High level of discretion and confidentiality. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and modern collaboration tools. Ability to remain calm and efficient in a fast-paced, high-pressure environment. Additional Information: At Avid Organics, we believe that we can achieve our mission to enhance value creation for our stakeholders only through the quality and commitment of our people. We continuously strive to unleash the potential of each individual. We leverage human capital for competitiveness by nurturing knowledge, entrepreneurship, and creativity. These strengths help us compete successfully in a global business environment and exploit emerging opportunities. We reward the will to succeed and the desire to compete with the best in the world. Our employees are intellectually stimulated and given the freedom to make their own decisions, driving our growth through innovation and experimentation. Apply Now! - hr@avidorganics.net Visit our website apply us at https://www.avidorganics.net