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Crm Executive

Crm Executive

Havenhub Reality Infra

2 - 3 years

3 - 4 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Communication Skills Customer Support CRM Management Inventory Management Reporting And Analysis Customer Relationship Sales Operations Crm Analytics Lead Management Customer Operations Customer Queries Follow Ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Oversee the implementation, configuration, and management of the real estate CRM system, ensuring it is tailored to the companys specific needs. Excellent written and verbal communication skills. Ability to explain technical CRM concepts to non-technical team members. Ensure that all client and lead data is accurately entered into the CRM system and kept up-to-date. Maintain data integrity and perform regular data audits. Provide training and ongoing support to team members on how to effectively use the CRM. Develop user manuals and guides as needed. Track and manage leads, ensuring they are properly categorized, prioritized, and assigned to the appropriate sales agents. Assist in lead nurturing through automated emails, task assignments, and reminders. Work closely with the sales and marketing teams to ensure that CRM processes align with overall business goals. Implement automated workflows to streamline marketing campaigns and sales processes. Generate regular reports to track sales performance, lead conversion rates, and other KPIs. Use CRM data to help identify trends and opportunities for improvement. Continuously monitor and optimize CRM performance. Recommend and implement upgrades or new features to improve user experience, sales conversion, and client engagement. Ensure that the CRM system integrates smoothly with other tools and platforms used by the business, such as email marketing software, social media platforms, and transaction management systems. Assist with customer queries and ensure that client interactions are well-documented in the CRM system. Help build and maintain long-term relationships with clients.

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