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For Employers

Crm Executive

Paras Buildtech Pvt Ltd

3 - 4 years

|

3 - 4 Lacs

Posted:14 hours ago| Platform:

Apply

Skills Required

customer care executive backend operations kyc associate data processing ms office data entry operation crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling client queries through calls, emails & F2F meeting whoever visits in office premises.
Preparing CF NOC, bank loan papers & handling payment collection via DD/TPA/Cheque & Paytm
Maintaining client booking records & updating all supporting documents on ERP
Handling booking cancellation & coordinating with concern team for resolutions
Preparing & sending payment reminder to customers basis PP opted by them
Coordinating with sales coordinators & HODs for customer issues/booking cancellation resolutions
Client KYC to be audited through calls & maintain accordingly on ERP
Handle escalations related to BBA, payment receipts, Announcing Gifts, SOA & Unit confirmation etc.
To Coordinate with sales coordinators
Resolve & report escalated case's within 7 day’s TAT
To coordinate with respective builder team for client issues as and when required

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Paras Buildtech Pvt Ltd

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