Core Operations - Vice President

Job Description

Job Description: Global Delivery Cash CoE Role Summary This role is in Coimbatore for Cash COE Services Delivery team. This is a role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time. Primary Job Duties And Responsibilities Ensure effective operations delivery day to day across North America Cash COE Services teams based in Coimbatore and Chennai. This will also include Change Management and Outsourcing governance. Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise. Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within Cash CoE. Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership. Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models. Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations. Act as service delivery partner to the Functional Head of Cash CoE working along with other peers to ensure senior level service delivery engagement with clients and prospects. Act as senior local escalation point for client and service delivery issues and bring all players together across Cash CoE and the broader organization to own and drive remediation. Proactively engage in client solution initiatives and GD Simplification to ensure new business opportunities are properly supported and executed. Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers’ team in that location akin to a Site Leader of Coimbatore for Cash CoE. Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool. Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management. Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency. Scope Distinction & Independent Action The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies. Minimum Job Specifications Equivalent to a B.S. degree in Finance, Business, Accounting, or related field. Fifteen or more years of leadership experience, preferably in the financial services organization. Detailed understanding of Cash Operations, Reconciliation, Middle & Back Office operations Excellent leadership, interpersonal, organizational and communication skills. Ability to develop business relationships with various levels of management within local and global stakeholders. Strong problem resolution and analytical skills, ability to drive strategic change. Job ID: R-773996 Show more Show less