Posted:21 hours ago|
Platform:
On-site
Full Time
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Summary:
An Engineer II/III operates within standard operating procedures (SOP) and reacts to client outageswith the appropriate level of urgency. An Engineer II/III applies critical thinking skills to troubleshootand provide problem determination and resolution for incidents with undocumented resolutionprocedures. An Engineer II/III performs technical work as defined in tickets assigned to a technologyqueue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers asnecessary. An Engineer II/III establishes his/her own work priorities based on existing guidelines, andreviews his/her own work for completeness and accuracy. An Engineer II/III is responsible formentoring other engineers as appropriate. An Engineer II/III creates and edits training manuals andtechnical procedures, and is responsible for self-training, which includes reading technical journals orother materials to learn about personally relevant technologies in accordance with his/her individualdevelopment plan. An Engineer II/III is expected to immerse him/herself in technical knowledge. AnEngineer II/III has demonstrated complex problem solving, inductive reasoning, critical thinking, andproblem sensitivity.Education/Experience:
-4-6 years of experience.
- Bachelor’s degree in Telecommunications, Computer Science, Engineering, or relateddiscipline, or an equivalent combination of education and experiences.- Experience in planning, deployment, and operational support of advanced technologies andapplications.Skills and Competencies:-Passion for technology demonstrated by success in a technical field, technology-relatedinternships, or by technology-focused, extra-curricular activities.- Demonstrated complex problem solving, inductive reasoning, critical thinking, and problemsensitivity at work and in personal circumstances.- Strong work ethic demonstrated by a successful work track record.- Strong technical aptitude demonstrated by successful completion of technical certifications,individual mastery of technical topics, or by success in technology-related internships.- Drive for success demonstrated by consistent high achievement in personal and academicendeavors.- Ability to effectively communicate with clients and end users.
Preferred Qualifications:
• Working knowledge in a number of the following technology areas:• Hardware:o Meraki and CraddlePoint Solutionso Switches – Cisco IOS and Nexus platformso Routers – Cisco IOS and IOS XE platformso Firewalls - Cisco ASA and FWSM platforms, Palo Altoo Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSMo WAN Optimization - Riverbed Steelhead and Cisco WAAS• Network Technologies/Topologies:o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN serviceso Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channelo Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-liteo Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSMo Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envisiono QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOSo VOIP - Cisco voice gateway functionality, SRSTo Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systemso Data Center - FabricPath, FEX, vPC, UCS, FCoEo Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Merakio VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect• Additional knowledge/skills:o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireSharko Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint• Hands-on experience in a large enterprise or data center environments• CCNA/CCNP/PCNSE/SD-WAN or equivalent.
CDW UK
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