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Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description About Sprinklr At Sprinklr, our mission is to enable the world’s most loved brands to make their customers happier. Our unified Customer Experience Management (Unified-CXM) platform is powered by industry-leading AI and enables brands to connect with customers across 30+ digital channels through a single interface. From marketing and customer care to research and sales, we help brands deliver human experiences at scale. Learn more about Sprinklr. What You'll Do As a Consultant – Analytics & Insights , you will be a key member of the Sprinklr Insights & Analytics (SAI) team—acting as a strategic partner to our clients by transforming complex data into actionable intelligence. You’ll deliver high-impact insights that influence customer experience, brand strategy, and digital transformation, while driving measurable value for global organizations. Key Responsibilities: Client Advisory: Act as a trusted advisor to senior stakeholders, leading strategic discussions across customer experience, digital, marketing, and brand functions. Requirement Translation: Break down complex business needs into structured analytical frameworks using Sprinklr’s platform. Ensure alignment between strategic intent and technical feasibility. Insight Storytelling: Convert data into compelling insights and narratives that drive executive decision-making. Define analysis frameworks and tie outcomes to broader business goals. Delivery Excellence: Oversee multiple engagements, ensuring timely, high-quality delivery. Implement scalable processes, enforce QA standards, and manage project profitability and risks. Innovation & Thought Leadership: Create and evolve frameworks, solutions, and best practices. Be the go-to expert on Sprinklr's platform capabilities and industry trends. Business Expansion: Identify innovative platform use cases to expand client value, adoption, and cross-functional impact. Drive upsell conversations and uncover new opportunities. Revenue Impact: Partner with internal stakeholders to monetize insights, grow existing accounts, and contribute to client retention through continuous value delivery. What Makes You Qualified Experience: 8+ years of experience in analytics, digital marketing strategy, or consulting with strong client-facing exposure Proven track record of delivering insights in customer experience, social media, and/or brand strategy Experience managing large, complex stakeholder ecosystems, preferably in multinational organizations Skills: Strong executive presence with exceptional communication and storytelling capabilities Expertise in KPI frameworks, marketing attribution, customer journey mapping, and benchmarking Hands-on experience with analytics tools (Excel, Tableau, Power BI preferred) Exposure to predictive analytics and forecasting (a plus) Familiarity with social listening platforms (e.g., Sprinklr, Brandwatch, Talkwalker) Commercial acumen with a deep understanding of how data drives business outcomes Education: MBA or equivalent postgraduate degree from Tier 1 / Tier 2 institute, preferably with a focus in Marketing, Strategy, or Analytics Who You Are Strategic thinker with strong execution skills Confident communicator and stakeholder manager Passionate about data-driven decision-making Self-motivated, proactive, and collaborative Why You’ll Love Sprinklr Customer-first always – Our focus is on listening, solving, and delivering value to our customers. Global impact – Work with the biggest brands on the planet. Growth culture – Learning is a core value. We invest in your growth. Inclusive environment – We welcome diverse perspectives and voices. One Team – Collaboration, celebration, and shared success. Well-being matters – We care about performance and people, equally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less
