19 Complaints Handling Jobs

As a Quality Executive at SAMRUDDHI Organic Farm, you will be responsible for ensuring the quality of our products meets the required standards. You should hold a B.Tech in Food Technology and have 2-5 years of experience in the field. Your role will involve maintaining familiarity with quality standards and processes, conducting market research, and handling QA/QC documentations. Your daily tasks will include conducting Material Quality checking, maintaining QC reports, setting quality and processing operations, preparing COA, and ensuring compliance with domestic and export laws. You will be required to analyze products based on production/process standards, monitor in-house labs, and handle complaints effectively. Additionally, you will travel to vendor locations for quality inspections, sampling, and vendor quality development. As a part of your responsibilities, you will be expected to develop new processes for new products, perform online quality checks, and manage related documentation. Your role will encompass handling the quality of all agri-food commodities and processed food products. If you are detail-oriented, possess strong analytical skills, and have a passion for maintaining high quality standards, we encourage you to apply for this position at SAMRUDDHI Organic Farm.,

You will be responsible for handling inbound tour enquires for Mexico, Argentina, Chile, and all Latin American countries. It is essential to have a good command over the Spanish language to effectively communicate with customers. Your duties will include managing sales inquiries, bookings, documentation, and handling complaints in a professional manner. Additionally, you will be tasked with designing and preparing itineraries for holiday packages tailored to customer preferences. This role also involves managing inbound bookings and coordinating documentation processes. You will be required to correspond with transporters and handling agents, as well as process bookings by working closely with the team and agents. A strong knowledge of domestic and international destinations is necessary for this position, along with prior experience in a travel company. Excellent communication skills are vital for attending to customer queries via emails and phone calls, while ensuring regular follow-ups are conducted. The ideal candidate will be self-motivated, resourceful, and demonstrate the ability to quickly grasp new concepts. This role requires working in a fast-paced, multi-tasking environment, making it crucial to be adaptable and willing to take on various responsibilities.,

As a Quality Auditor, you will be responsible for reviewing and analyzing support tickets to ensure they meet high standards of accuracy, completeness, and customer satisfaction. You will share audit reports with the operations team and provide feedback to individuals. Handling DSATs, complaints, and escalations raised by the end user on support tickets will also be part of your role. Identifying and suggesting service improvements and automation, as well as participating in quality-related and End User Feedback initiatives, are key aspects of this position. You will work within the Quality Assurance team in the Command Center, collaborating with EUSS Support Channels (TSD, OTS, TechPoint) operations, and other stakeholders to address user complaints and DSATs in a timely manner while prioritizing user satisfaction. This teamwork also involves sharing quality results with the TSD teams on a monthly basis and engaging in discussions to enhance quality standards. To excel in this role, you should have at least 3+ years of relevant experience in End User Services with a minimum of 1.5 years as a quality auditor. Excellent verbal and written communication skills are essential, along with the ability to conduct sessions on soft skills, provide coaching and feedback to analysts based on ticket analysis, and proficiency in presentation and public speaking. Critical thinking, decision-making, and familiarity with ITIL, Lean, MS Excel, PowerPoint, and Six Sigma (Green Belt / Yellow Belt) methodologies are desired qualifications. Your primary responsibilities will include ensuring support tickets meet accuracy and satisfaction standards, sharing audit reports, coaching analysts for improvement, analyzing audit trends, participating in calibration talks, tracking action item closures, presenting audit results during meetings, providing personalized feedback to agents, driving end-to-end communication between support teams and end users, suggesting service improvements and automation, analyzing recurring DSATs/complaints, managing escalations, tracking resolution timelines, and contributing to feedback enhancement initiatives like the RateUs survey redesign. Your dedication to quality and user satisfaction will play a crucial role in driving service improvement and maintaining high standards across the support operations.,

As the Head of Corporate Quality in the Global Supply Organization at our base location in Navi Mumbai, India, you will play a crucial role in leading the development and execution of quality assurance strategies that are in line with our company's long-term objectives. Working closely with the Chief Technology Officer and the GSO Leadership Team, you will be responsible for ensuring the implementation of robust quality management systems, regulatory compliance, and driving continuous improvement in operational performance. Your responsibilities will include establishing best-in-class quality goals, analyzing quality metrics trends, implementing problem-solving strategies and system enhancements to achieve the desired levels of quality. You will lead and oversee the quality teams across all manufacturing facilities, focusing on continuous improvement initiatives. Team building will be a key aspect of your role, where you will be involved in establishing, inspiring, training, mentoring, and managing a team of QA professionals to adapt to new processes and tools effectively. Collaboration with business units to set quality targets for new and existing products, managing quality projects resulting from site consolidations or acquisitions, and working with the Quality Management System group to streamline and harmonize quality systems will also be part of your responsibilities. You will be responsible for maintaining the effectiveness of the Quality System across all Shalina manufacturing sites and Contract Manufacturing site, as well as implementing and monitoring an effective Vendor/Supplier development process. You will lead recruitment activities, ensure the professional development of direct reports and the overall company quality organization, and establish standards and metrics to support exponential growth while adhering to quality standards and regulatory guidelines. Additionally, your role will involve participating in various functional meetings, such as Supply Chain, Operational Excellence, and Sourcing, R&D. Your essential qualifications and experience include a degree in M.Pharm/B.Pharm/Master's in science, along with 15+ years of leadership experience in quality assurance, preferably in the pharmaceutical or life sciences industry. You should possess a strong understanding of ROW regulatory landscapes and international quality standards, exceptional commercial acumen, strategic business insight, and excellent consulting and communication skills to influence senior stakeholders effectively. Moreover, you should demonstrate personal credibility, strong interpersonal skills, integrity, dependability, and a results-oriented approach. Experience in working cross-culturally and cross-functionally with diverse colleagues is essential for this role. Your responsibilities will also include providing training efforts at Shalina sites as needed, advising and supporting alliance partners/service providers/central distribution center to ensure compliance with quality requirements, and offering immediate support during audits and compliance checks. In summary, as the Head of Corporate Quality, you will lead the development and execution of quality assurance strategies aligned with the company's goals, ensuring regulatory compliance, continuous improvement, and effective quality management systems across manufacturing facilities. Your role will involve team building, collaboration with business units, and maintaining compliance with global quality standards while supporting growth and customer satisfaction.,

The Floor Team Leader is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests. What will I be doing As the Floor Team Leader, you will be responsible for performing the following tasks to the highest standards: Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. Work closely with the front desk team to ensure correct room status at all times. Ensure guest privacy is respected when DND status is displayed. Supervise the turndown service. Responsible for strict key control. Regularly inspect guest floor corridors and public areas. Report maintenance issues promptly to Engineering. Ensure compliance of lost and found procedures. Keep floors, linen rooms and pantries neat and tidy. Monitor productivity of the assigned Room Attendant. Check team members grooming, personal hygiene and appearance. Assist with team members training and development. Provide ongoing advice and support to team members under your supervision. Provide one to one instruction to team members when required. Seek opportunities to improve guest service consistently from guests comments. Take appropriate action to resolve guests complaints. Ensure all reports are completed on a timely basis. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Floor Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

As a potential candidate for this position, you should hold a Graduate/Diploma (3 year) in any discipline, with a preference for a Bachelor's degree in accounting, finance, or a related field. It is essential that you have proven experience in customer service or complaints handling, demonstrating strong critical thinking and problem-solving skills. Your written communication skills should be excellent, enabling you to convey complex information clearly and concisely. Proficiency in data analysis and research is crucial for this role, as well as the ability to work independently, exercise sound judgment, and maintain good keyboard skills with a typing speed of 40 wpm. Formal Training in Typing would be an added advantage. A positive customer service attitude, stress tolerance, and the ability to work accurately under pressure are key attributes for success in this position. Being a good team player is also important, along with the willingness to work in night shifts from 8.30 pm IST to 6:30 am IST. Preferred skills include additional experience in customer service or complaints handling, particularly in the US/UK Mortgage sector, as well as a strong background in loan servicing. The ability to think critically, communicate effectively in writing, analyze data, and work independently with good judgment are also valued qualities in a candidate. If you are looking for a role that challenges you to excel in customer service, complaints handling, data analysis, and more, and if you are willing to work night shifts and from the office, this position could be the perfect fit for you.,

You will be joining Bhrish, an IT consulting and solutions provider that focuses on digital transformation for organisations. With expertise in product development and a wide range of applications, we aim to enhance operational efficiency and business value for our clients across Europe, North America, and India. Bhrish has established offices in London, Barcelona, and Kurnool. In this role as a Human Resources Administrator based in Kurnool, India, your responsibilities will span across HR and admin functions. On the HR front, you will be involved in recruitment and onboarding processes, managing new hire inductions, and coordinating various positions within the company. Additionally, you will handle employee relations, ensuring a positive work environment, and assisting in performance management processes such as appraisals and feedback. Your role will also encompass talent development by supporting employee training initiatives to enhance skills. On the administrative side, you will oversee day-to-day office operations to maintain an organized workspace. This includes managing office supplies, facility maintenance, and ensuring office operations run smoothly. You will be responsible for updating HR and administrative data to generate reports for management review, as well as coordinating with finance and operations teams for accurate invoicing processes. To excel in this position, we are looking for a graduate with any background, and an MBA in HR would be a valuable asset. Proficiency in MS Excel and other office tools is essential, along with excellent verbal and written communication skills in English. Strong organizational skills, attention to detail, and a data-driven approach are key attributes we seek. The ability to work independently and collaboratively, problem-solving skills, and experience in complaints handling and grievance procedures will be advantageous. If you have 0-2 years of work experience in a similar role and possess the desired skills and qualities, we encourage you to apply for this rewarding opportunity to be part of our dynamic team at Bhrish.,

The Legal, Compliance & Secretariat team plays a crucial role in safeguarding and enhancing the bank's reputation and capital. It is imperative to maintain positive relationships with regulators, customers, and business partners to uphold the core values of trust and integrity in business banking. Responsibilities: - Handling complaints that have been partially or completely rejected by regulated entities. - Analyzing the complaint patterns based on various criteria such as product/category, consumer group, and geographical location. - Recommending actions to address the root causes of complaints. - Conducting meetings with relevant personnel of the regulated entity. - Quarterly analysis of complaint patterns against the regulated entity and providing suggestions for policy interventions. - Reviewing all complaints rejected by the bank. - Conducting trend analysis of complaints. - Preparing MIS reports for submission to the bank and RBI. Required Experience: The Internal Ombudsman should: - Be a retired or serving officer with a rank equivalent to a General Manager in another bank/Financial Sector Regulatory Body/NBSP/NBFC/CIC. - Not have been previously or currently employed by the regulated entity or its related parties. - Be below 70 years of age at the start of the tenure. - Hold a minimum graduate degree. - Possess expertise in customer service, complaints handling, and fair dealing with customers and the bank. - Have knowledge of commercial banking laws and practices. This position is contractual for a fixed term of three years. The Internal Ombudsman will report to the CEO of the Bank or the Executive Director of the WOS and collaborate with customer service departments, Heads of IBG, and CBG as needed. Adequate bank staff will be allocated to support the Internal Ombudsman in executing their responsibilities.,

As a Complaints Resolution Specialist for the Written Correspondence team, you will play a crucial role in addressing and resolving written complaints received from customers. Your primary objective will be to thoroughly investigate each complaint, analyze the issues identified, and provide comprehensive written responses that address all customer concerns effectively. By utilizing your critical thinking skills, you will evaluate the validity of complaints and propose suitable solutions while collaborating with various departments to gather relevant insights and information. Key Responsibilities: - Conduct detailed research on written complaints and gather necessary information for resolution. - Analyze issues identified in complaints and provide comprehensive written responses to customers. - Utilize critical thinking skills to evaluate complaint validity and propose effective solutions. - Collaborate with different departments to gather insights pertinent to complaints. - Maintain accurate records of customer interactions, complaints, and resolutions. - Continuously improve the complaints handling process by identifying trends and recommending changes. Qualifications: - Graduate/Diploma (3 years) in any discipline; a Bachelor's degree in accounting, finance, or related field is preferred. - Proven experience in customer service or complaints handling. - Experience in US Mortgage or any Mortgage backend process. - Strong critical thinking and problem-solving skills. - Excellent written communication skills to convey complex information clearly and concisely. - Proficiency in data analysis and research. - Ability to work independently, exercise sound judgment, and maintain good keyboard skills. - Formal training in typing with a typing speed of 40 wpm is an added advantage. - Good customer service attitude and stress tolerance to work accurately under pressure. - Strong team player with a willingness to work night shifts (8.30 pm IST to 6:30 am IST). Join our team and make a difference by effectively resolving customer complaints through thorough investigation and clear written correspondence.,

As a Complaints Resolution Specialist for Written Correspondence, you will play a vital role in researching and addressing written complaints received from customers. Your objective will be to investigate each complaint thoroughly and provide comprehensive written responses that effectively address all issues raised by the customers. You will collaborate with various departments to gather necessary information for resolution and continuously strive to improve the complaints handling process by identifying trends and recommending changes. Key Responsibilities: - Conduct detailed research on written complaints to understand the issues identified. - Analyze complaints and gather information required for resolution. - Provide comprehensive written responses to customers, addressing all concerns raised. - Utilize critical thinking skills to evaluate complaints and propose effective solutions. - Collaborate with different departments to gather insights relevant to the complaints. - Maintain accurate records of customer interactions, complaints, and resolutions. - Identify trends and recommend changes to enhance the complaints handling process. Qualifications: - Graduate/Diploma in any discipline; a Bachelor's degree in accounting, finance, or related field is preferred. - Previous experience in customer service or complaints handling. - Familiarity with US Mortgage or any Mortgage backend process. - Strong critical thinking and problem-solving abilities. - Excellent written communication skills to convey complex information clearly. - Proficiency in data analysis and research. - Ability to work independently, exercise sound judgment, and work well under pressure. - Good keyboard skills, with formal training in typing as an added advantage; typing speed of 40 wpm. - Positive customer service attitude and willingness to work in night shifts (8:30 pm IST to 6:30 am IST). - Ability to work effectively as a team player. In this role, you will be a key player in ensuring customer satisfaction by addressing written complaints promptly and effectively. Your attention to detail, critical thinking skills, and commitment to continuous improvement will contribute to the success of the Written Correspondence team.,

You will be joining the India team in Kurnool as a Human Resources Administrator at Bhrish, an IT consulting and solutions provider dedicated to empowering organizations through digital transformation. Your main responsibilities will include coordinating recruitment efforts, managing the onboarding process, conducting induction programs, handling employee grievances, ensuring a positive work environment, and facilitating communication between employees and management. Additionally, you will assist in the performance management process, support employee training and development initiatives, and manage day-to-day office operations. For the HR aspect of the role, you will be responsible for recruitment and onboarding, employee relations, performance management, and talent development. This involves coordinating recruitment efforts for various positions, managing new hire onboarding, conducting induction programs, handling employee grievances, ensuring a positive work environment, and facilitating communication between employees and management. You will also assist in the performance management process, support employee training and development initiatives, and enhance skills within the organization. As for the administrative responsibilities, you will be managing day-to-day office operations, ensuring a well-organized workspace, overseeing office maintenance, supplies, and facility management. You will also maintain and update HR and administrative data, generate relevant reports, prepare periodic MIS reports for management review, and coordinate with the finance and operations teams to handle invoicing processes accurately and promptly. To be successful in this role, you should ideally be a graduate with any background, although an MBA in HR is a plus. Proficiency in MS Excel and other office tools is required, along with excellent verbal and written communication skills in English. Strong organizational and multitasking abilities, attention to detail, a data-driven approach, the ability to work independently and as part of a team, problem-solving and conflict resolution skills, as well as complaints handling and grievance procedures will also be essential. The ideal candidate for this position would have 0-2 years of work experience in a similar role, demonstrating the necessary skills and knowledge to excel in the responsibilities outlined above.,

As a Complaints & Escalated Claims Specialist at Assurant-India, you will report to the Outsource Vendor Manager, CL and serve as the primary point of contact for complaints and escalated claim inquiries. Your responsibilities will include resolving formal complaints, tracking escalation data for operational and reporting purposes, proposing settlement agreements, and overseeing the company's Complaints Claims Assessment system and processes. This role will be based in our Mumbai, India office. Your duties and responsibilities in this position will involve overseeing the Complaints Claims Assessment system and processes, managing multiple issues simultaneously, independently assessing and reviewing claims and complaints based on terms and conditions, conducting reviews on high-value claims, escalating serious or urgent cases to the MD, identifying process improvement opportunities, communicating with medical advisors on complex cases, ensuring compliance with Service Level Agreements and regulatory timelines, logging and tracking each issue in multiple systems for reporting purposes, and maintaining high levels of complaint-handling skills in accordance with service level agreements, contracts, and policy conditions. To be successful in this role, you should have at least 7 years of experience in composing responses to external contacts, experience in claim handling and complaint resolution, work experience in the insurance industry, and a background in customer-focused roles.,

MALABAR GOLD & DIAMONDS is seeking a highly motivated and customer-oriented Sales Executive to join our team. In this role, you will be the face of our brand, responsible for assisting customers in their purchase journey, ensuring exceptional service, and contributing to our sales targets. If you are passionate about jewelry and dedicated to creating memorable customer experiences, we invite you to be a part of our prestigious retail environment. Key Responsibilities Greet the customers warmly and assist them in selecting the right product that meets their needs and preferences. Handle customer queries and complaints efficiently and professionally, ensuring satisfactory resolutions. Provide superlative customer service to enhance repeat sales and foster strong customer loyalty. Achieve category-wise sales targets as set for your assigned section. Manage stock in the store and support stock replenishment processes to ensure product availability. Maintain the safety and security of jewelry displayed , adhering to company protocols. Perform any ad hoc responsibilities assigned by the management to support store operations.

Job Description Job title: Complaints Handling and Vigilance Specialist Your role: u2022 Works under general supervision and established processes and operational policies with independent judgement, investigates and assists in resolving highly complex complaints by monitoring product analysis findings or service analysis notes and ensures the implementation of solutions to address customer concerns efficiently. u2022 Leads the implementation of good faith efforts (GFE), diligently reviews, and analyzes supplementary data as required to fortify the investigation process and demonstrates a commitment to thoroughness and accuracy. u2022 Ensures the application of internal follow-up measures to procure further essential information necessary for reinforcing the investigation process, ensuring thoroughness and accuracy in analysis and decision-making. u2022 Establishes standards for appropriate coding to records as input for the complaints process, coordinates requests for new coding, when necessary, ensures all systems and tools are updated, and reviews and updates complaints as new codes become available. u2022 Leads the end-to-end investigation of complaints, including condensing pertinent information, analyzing findings, and presenting a concise overview of the inquiry process, including key issues identified, evidence gathered, and resolutions proposed or implemented. u2022 Reviews customer response letters (CRL) or internal responses upon concluding the investigation, utilizes effective communication and problem-solving skills, and escalates complex matters to appropriate channels for further assistance and resolution. u2022 Utilizes analytical skills to resolve medium complexity requests by exercising judgment within established procedures, analyzing complaint data, gathering additional information to assess potential product enhancements, defects, and safety issues. u2022 Handles moderate to high complexity investigations into post-market complaints and adverse events, ensures thorough and timely resolution by analyzing complaint data and documentation to identify trends, root causes, and potential product issues. u2022 Develops detailed investigation plans with clear objectives, methodologies, and timelines, conducts root cause analyses to identify underlying issues and documents findings, corrective actions, and preventive measures in comprehensive reports. u2022 Supports the training and qualification of new PMS complaint operations investigators, provides guidance, resources, and hands-on instruction to facilitate their understanding of complaint handling processes, regulatory requirements, and best practices. You're the right fit if: (4 x bullets max) 1. Experience- 6+ Industrial experience candidate prefer from Medtech industry specialist in Diagnostic devices. 2. Skills- Complaints Handling, Vigilance Reporting, Trackwise Experience, 3. Education- Minimum Bachelor Degree in Any Engineering 4. Anything else- Good communication skill, having quality mindset. u00A0 How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companyu2019s facilities. Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. u2022 Learn more about . u2022 Discover . u2022 Learn more about . If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Perform the routine inspection of all engineering equipment & report the abnormalities if any Check & record all operating parameters of equipment and report the abnormalities if any Monitoring and record the temperature across the facility as per schedule Timely switch on and switch off the HVAC machines and lighting wherever applicable Check and ensure no unnecessary equipment is in working condition Report for any energy/cost saving opportunities Check & record the energy meter reading and fuel storage stock Attend technical complaints on time and rectification as per approved work permits Perform the Inhouse preventive maintenance activities as per PM Planner and safety guidelines.

HCLTECH is conducting a Direct Walk-in Drive in the Medical Devices sector, hashtag#HCLTECH hashtag#Megadrive hashtag#Hyderabad hashtag#on #25th hashtag#May #2025 for hashtag#PMSAnalyst hashtag#ComplaintHandling hashtag#MedicalDomain hashtag#BtechMechanical HCLTech is seeking candidates for the role of Compliance Engineer in the Medical Devices sector in Hyderabad. COntact Person --Divya /Joy /Jenifer **Address:** Sy.No .30,34,35 & 38, Avinash Hitech City2 Society Gachibowli Village, Serillimgampally Mandal, H-01B, Cafeteria, Phoenix Avance Sez Internal Rd, Siddiq Nagar, HITEC City, Hyderabad, Telangana 500081, India. **Job Details:** - **Position:** PMS Service Medical Devices Complaints Handling - **Experience:** 0 to 1 years in the Medical domain - **Location:** Hyderabad - **Education:** B.E./B. Tech (Mechanical) - Immediate joiners & 30 days' notice period required **Job Description:** Managing customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. **Roles and Responsibilities:** - Thorough evaluation and investigation of complaints - Effective collaboration with cross-functional teams - Maintenance of regulatory compliance standards - Detailed reporting and clear communication **Skills Required:** - Freshers to 1 year experience in Medical Devices complaints handling or PMS - Knowledge of global medical device regulations - Strong mechanical problem analysis skills - Excellent written and verbal communication abilities **Interested candidates** can attend the interview and consider this as a call letter. hashtag#apply : https://lnkd.in/gtSxtBBn **Contact Person:** Divya sri (mandru.divyasri@hcltech.com) / Joy /Jenifer **Important Guidelines:** - Only Btech Mechanical candidates are eligible for this Mega drive - Candidates should have all the marks sheet . -

HCLTECH is conducting a Direct Walk-in Drive in the Medical Devices sector, hashtag#HCLTECH hashtag#Megadrive hashtag#Hyderabad hashtag#on #25th hashtag#May #2025 for hashtag#PMSAnalyst hashtag#ComplaintHandling hashtag#MedicalDomain hashtag#BtechMechanical HCLTech is seeking candidates for the role of Compliance Engineer in the Medical Devices sector in Hyderabad. **Address:** Sy.No .30,34,35 & 38, Avinash Hitech City2 Society Gachibowli Village, Serillimgampally Mandal, H-01B, Cafeteria, Phoenix Avance Sez Internal Rd, Siddiq Nagar, HITEC City, Hyderabad, Telangana 500081, India. **Job Details:** - **Position:** PMS Service Medical Devices Complaints Handling - **Experience:** 0 to 1 years in the Medical domain - **Location:** Hyderabad - **Education:** B.E./B. Tech (Mechanical) - Immediate joiners & 30 days' notice period required **Job Description:** Managing customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. **Roles and Responsibilities:** - Thorough evaluation and investigation of complaints - Effective collaboration with cross-functional teams - Maintenance of regulatory compliance standards - Detailed reporting and clear communication **Skills Required:** - Freshers to 1 year experience in Medical Devices complaints handling or PMS - Knowledge of global medical device regulations - Strong mechanical problem analysis skills - Excellent written and verbal communication abilities **Interested candidates** can attend the interview and consider this as a call letter. hashtag#apply : https://lnkd.in/gtSxtBBn **Contact Person:** Divya sri (mandru.divyasri@hcltech.com) / Joy /Jenifer **Important Guidelines:** - Only Btech Mechanical candidates are eligible for this Mega drive - Candidates should have all the marks sheet . -

Job Position: PMS Service Medical Devices Complaints Handling Job Description: To handle medical device customer allegations in complaints management system . Candidate with knowledge on Medical devices usage, Complaint Evaluation, Investigation, Medical devices reporting including post-market surveillance (PMS) and CAPA. Roles and Responsibilities: To work on Complaint handling Process Evaluation, Regulatory Assessment, Investigation Work with lead in completing daily assignation. Organize and manage daily work allocation Complaints remediation using work instruction, compliance to process To drive efficiency and compliance. Collaborate with of cross function team (CFT) such as Intake, MDR, Investigation to execute the project and initiative. Daily status to lead associate Skills: 2 to 4 years of experience in Medical devices complaints handling or any PMS activities Working knowledge of appropriate global medical device regulations, requirements, and standards such as: CFR Parts 803, 806 and 820, ISO 13485, ISO 14971, EU Medical Device Directives/Regulations including MEDDEV Guidelines For Complaint Investigation Mechanical problem analysis skill needed An excellent communicator, both written and verbal Adopt to cross cultural differences Ability to work in a timeline driven environment Proficiency using tools such as Trackwise, Sales force, Service Max Educational Qualification: B.E./B.Tech (Bio-Medical, Mechanical), B.Pharm, BSc Bio Science Total working experience (TEX): 2 to 4 years Relevant experience (REX): 2+ years Interested Candidates reply me to this email ID : nagamathini.r@hcltech.com , with the below details with your updated resume. Applicable only for Hyderabad location - Hybrid model/ Short Joiners preferred. Candidate Name: Email: Phone: Exp.: Rev. Exp.: CTC: Exp. CTC: Current company: Notice Period: Location: Preferred Location: LWD: DOJ: Any Offers in hand currently:

Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us. Answer a large number of incoming calls and respond to customers & Vendors Provide service-related information to customers & Vendors Document all call information according to standard operating procedures Follow up customer & Vendor calls where necessary Handling complaints & Vendor support helpline To acknowledge and resolve customer & vendor issues Analyzing the process & giving the outcome for streamlining the process if required. Required Qualifications and Skills Any degree 0-5 years of work experience in a relevant field. Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills (Tamil and English) Ability to handle the stressful situation appropriately Lead Conversion & Convincing skills Willing to work at Rotational shifts Knowledge in MS Office (Excel, Word, PPT, etc.,)