40 Complaints Handling Jobs

As a Branch Manager, you will lead a result-oriented team responsible for managing Branch Profitability, ensuring high-quality service, Customer Relationship Management, Operations, and risk. Your key responsibilities will include: - Owning all branch-banking objectives and overall branch supervision to ensure achievement of Branch Targets through business generation and cross sales - Managing Key Customer Relationship Management & supervising all High-Net-Worth customer programs - Ensuring all components of the branch sales model function as per design - Handling complaints effectively - Reviewing Branch Operations reports regularly - Managing teller operations and vault efficiently - Overs...

Role Overview: Join Amgen's mission of serving patients by becoming a Manager Quality Complaints at Amgen. You will be a crucial part of the team responsible for owning and implementing the end-to-end global complaint process and management system. Your role will involve ensuring appropriate business connections across Amgen and maintaining full compliance with quality operating standards and procedures. Key Responsibilities: - Supervise a team of complaint investigators, overseeing records with basic investigations, customer feedback, and limited information - Ensure execution of the quality complaint process in compliance with company policies, procedures, and regulatory requirements - Lea...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

As an HR Assistant, your role involves assisting with the day-to-day operations of HR functions and duties. You will provide clerical and administrative support to Human Resources executives, process documentation, and prepare reports related to personnel activities. Handling employee requests regarding HR issues, rules, and regulations, as well as managing complaints and grievance procedures, are part of your responsibilities. Additionally, you will coordinate communication with candidates and schedule interviews, along with conducting initial orientation for newly hired employees. Key Responsibilities: - Assist with day-to-day operations of HR functions and duties - Provide clerical and ad...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

As an Internal Ombudsman at DBS India, your primary role is to act as an independent and impartial resource for addressing and resolving customer complaints. You will be responsible for reviewing complaints that have been partially or wholly rejected by the Bank, ensuring fair treatment and adherence to regulatory standards set by the Reserve Bank of India (RBI). Your key responsibilities will include: - Reviewing all complaints partly or wholly rejected by the Bank - Conducting trend analysis of complaints - Generating MIS reports and submitting them to the Bank and RBI In your day-to-day duties, you will: - Handle complaints that have been rejected by regulated entities - Ensure complaints...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees with...

Role Overview: You will be responsible for team handling and maintaining P&L accounts of branches. You will need to perform cost-benefit and needs analysis of existing/potential clients to meet their requirements. Building and maintaining positive business relationships with clients will be a crucial part of your role. You are expected to reach out to large customers through data mining and develop referrals from existing accounts. Your main focus will be on developing new business opportunities with the team to acquire new large and big accounts. Additionally, you will need to expedite the resolution of customer problems and complaints to maximize satisfaction. Collaboration with internal t...

As a Planning and Insights Executive at The Bedford College Group, you will play a crucial role in supporting the Group Head of Planning and Insight in various activities to ensure the success of students. Your responsibilities will include: - Supporting the delivery of high-quality data analysis, customer feedback insights, and business planning activities. - Ensuring all customer feedback, data analysis, and business planning targets are up to date and contribute to achieving strategic aims. - Providing key insights to drive improvements and support decision-making across the Group. - Collecting, analyzing, and reporting customer feedback, ensuring data is regularly updated and actionable ...

Role Overview: As a Specialist - Grievance Desk Escalations at Prudential Health India, you will be responsible for ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints. Your role will involve handling complaints received via various channels, acting as a voice of the customer, collaborating with internal and external teams, and participating in service recovery initiatives to enhance customer experience. Key Responsibilities: - Ensure timely, fair, and effective handling of grievances received across PHI escalation touchpoints. - Handle complaints received via social media, regulatory portals, and other channels within defined turn-around-ti...

As an experienced candidate with knowledge of selling packages in the travel agency sector, you are encouraged to apply for the following role: **Role Overview:** You will be responsible for handling various aspects of the travel tour industry, including sales enquiries, bookings, documentation, complaints handling, and designing itineraries for holiday packages. Your role will also involve corresponding with transporters and handling agents, processing bookings, attending to customer queries through emails and phone calls, and demonstrating the ability to work efficiently in a multitasking environment. **Key Responsibilities:** - Knowledge of the travel tour industry - Handling sales enquir...

Kindly Experience candidate who has knowledge of Selling package shall apply with prior experience in Travel Agency. Looking for Min 6 months to 3 years of experience Candidate. Role & responsibilities Knowledge of Travel Tour Industry Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc. Designing & preparing itineraries of holiday packages for customers. Correspondence dealing with transporters handling agents. Processing bookings by coordinating with the team and agents. Attending to customer queries through emails and phones calls and taking regular follow up. Ability and willingness to work in a multi-tasking environment Preferred candidate profile Need to have go...

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, modifications, and escalating complaints across various communication channels. Your role will require you to maintain a calm and professional demeanor, especially in challenging customer situations. Your work experience should ideally range from 1 to 2 years. Key Responsibilities: - Maintain a positive, empathetic, and professional attitude towards customers. - Respond promptly to customer inquiries. - Communicate with customers through different channels. - Acknowledge and resolve customer complaints. - Demonstrate in-depth knowledge of the products to effectively ...

Perform the routine inspection of all engineering equipment & report the abnormalities if any Check & record all operating parameters of equipment and report the abnormalities if any Monitoring and record the temperature across the facility as per schedule Timely switch on and switch off the HVAC machines and lighting wherever applicable Check and ensure no unnecessary equipment is in working condition Report for any energy/cost saving opportunities Check & record the energy meter reading and fuel storage stock Attend technical complaints on time and rectification as per approved work permits Perform the Inhouse preventive maintenance activities as per PM Planner and safety guidelines.

JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b)Language proficiency- English & Hindi must.

As the Head of Global Quality at our company based in Navi Mumbai, India, you will play a crucial role in leading the development and execution of quality assurance strategies that align with our long-term goals. Partnering closely with the Chief Technical Officer (CTO) and the Leadership Team, you will ensure the implementation of robust quality management systems, regulatory compliance, and a continuous improvement in operational performance. Your responsibilities will include establishing best-in-class quality goals, performing quality metrics trending, and implementing problem-solving and system improvements to meet target levels of quality. You will lead and manage the quality teams acr...

You will lead a result-oriented team and be responsible for managing the Branch Profitability. It is crucial to ensure high-quality service, Customer Relationship Management, Operation, and risk management. Your duties will include owning all branch-banking objectives, supervising overall branch operations, and ensuring the achievement of Branch Targets by generating business and cross sales. You will also be responsible for Key Customer Relationship Management and overseeing all High-Net-Worth customer programs. Your role will involve ensuring that all components of the branch sales model function as per the design specifications. You will be responsible for handling complaints, reviewing B...

As a Product Specialist (PS) at Dr. Fixit, you will be responsible for managing the Waterproofing and repair products portfolio, which includes Structural Repair & Grout products, Integral waterproofing compounds, Liquid applied membrane, Injection Grouts, and more for PAN India operations. You will have full ownership and maintenance of the entire product portfolio, overseeing product development from ideation to launch and throughout its lifecycle. Collaboration with Business units and category teams is essential to actively support the business goal of the product category. Your role will involve handling technical documentation, Product submittals, and developing demonstration modules & ...

As a SAP SD (Sales and Distribution) and PS (Project System) Consultant at our global IT department, you will play a crucial role in configuring and implementing SAP S/4HANA solutions to support sales, distribution, and project management processes. Your responsibilities will include collaborating with Product Owners and Business Representatives to define project scope, working closely with IT Solution Architects to ensure technical feasibility, coordinating design, development, and testing activities, facilitating cross-functional communication and issue resolution, as well as supporting documentation, testing, and deployment processes. Key Requirements: - Deep understanding of Sales and Di...

At Tide, we are dedicated to developing a business management platform that is tailored to assist small businesses in saving time and money. Our services extend beyond providing business accounts and banking services; we also offer a range of integrated administrative solutions, from invoicing to accounting. Launched in 2017, Tide has become the choice of over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, Tide boasts a diverse team of over 2,000 employees. As Tide continues to expand into new products and markets, we are constantly seeking en...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

As a Quality Executive at SAMRUDDHI Organic Farm, you will be responsible for ensuring the quality of our products meets the required standards. You should hold a B.Tech in Food Technology and have 2-5 years of experience in the field. Your role will involve maintaining familiarity with quality standards and processes, conducting market research, and handling QA/QC documentations. Your daily tasks will include conducting Material Quality checking, maintaining QC reports, setting quality and processing operations, preparing COA, and ensuring compliance with domestic and export laws. You will be required to analyze products based on production/process standards, monitor in-house labs, and hand...

You will be responsible for handling inbound tour enquires for Mexico, Argentina, Chile, and all Latin American countries. It is essential to have a good command over the Spanish language to effectively communicate with customers. Your duties will include managing sales inquiries, bookings, documentation, and handling complaints in a professional manner. Additionally, you will be tasked with designing and preparing itineraries for holiday packages tailored to customer preferences. This role also involves managing inbound bookings and coordinating documentation processes. You will be required to correspond with transporters and handling agents, as well as process bookings by working closely w...

As a Quality Auditor, you will be responsible for reviewing and analyzing support tickets to ensure they meet high standards of accuracy, completeness, and customer satisfaction. You will share audit reports with the operations team and provide feedback to individuals. Handling DSATs, complaints, and escalations raised by the end user on support tickets will also be part of your role. Identifying and suggesting service improvements and automation, as well as participating in quality-related and End User Feedback initiatives, are key aspects of this position. You will work within the Quality Assurance team in the Command Center, collaborating with EUSS Support Channels (TSD, OTS, TechPoint) o...

As the Head of Corporate Quality in the Global Supply Organization at our base location in Navi Mumbai, India, you will play a crucial role in leading the development and execution of quality assurance strategies that are in line with our company's long-term objectives. Working closely with the Chief Technology Officer and the GSO Leadership Team, you will be responsible for ensuring the implementation of robust quality management systems, regulatory compliance, and driving continuous improvement in operational performance. Your responsibilities will include establishing best-in-class quality goals, analyzing quality metrics trends, implementing problem-solving strategies and system enhancem...