56 Complaints Handling Jobs

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees with...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Role & responsibilities • Customer Support: Respond promptly and effectively to customer inquiries via phone, email, and chat. Resolve customer issues and complaints efficiently and professionally. Provide accurate and timely information regarding product features, pricing, and availability. Build and maintain strong customer relationships through proactive communication and personalized service. Preferred candidate profile Perks and benefits

Job Title: Relationship Manager Location: Pune Role Type: Team-handling role Reporting to Regional Head Key Points Experience range of 10-15 years Region will be Rest of Maharashtra & Goa Willingness to travel Candidates with experience in the EdTech industry specifically in customer success, sales, cross sell, upsell, renewal, collection. Key responsibilities: Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs. Identify new business opportunities and develop strategies to expand the company's presence within the education sector. Collaborate with internal teams to ensure the successful implementation of products ...

About The Role We are seeking a highly competent HR & Admin Executive to join our team in Pune. The primary responsibility of the role is to provide HR and administrative support to ensure smooth operations of the organization. The candidate should have 2-4 years of experience in HR and administrative functions, with a focus on office and warehouse administration. Location:Edunetwork Pvt Ltd , Survey no.92/AA/2, Pedda Gollapalli Village,Shamshabad mandal,Ranga Reddy District 501218 HR Responsibilities Recruitment and Onboarding: Coordinating recruitment efforts for various positions in the company. Managing the onboarding process for new hires and conducting induction programs. Employee Rela...

Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us. Answer a large number of incoming calls and respond to customers & Vendors Provide service-related information to customers & Vendors Document all call information according to standard operating procedures Follow up customer & Vendor calls where necessary Handling compl...

As a Collections Executive, your role revolves around achieving the collections target in your assigned area by following SOPs and legal norms. Here are the key responsibilities you will be handling: - Handle collections for the assigned area and meet collection targets on resolution, flows, credit cost, and roll rates (based on the bucket). - Update trail needs in the system and report to relevant stakeholders. - Ensure customer satisfaction by promptly resolving customer issues and complaints, conducting personal visits to assigned customers, applicants, co-applicants, and collateral properties. - Drive resolution through personal visits to meet the set target. - Manage trail/feedback in M...

As an HR & Admin Executive at Edunetwork Pvt Ltd in Pune, your role involves providing HR and administrative support to ensure smooth operations of the organization. You should have 2-4 years of experience in HR and administrative functions, with a focus on office and warehouse administration. **Key Responsibilities:** - **Recruitment and Onboarding:** - Coordinating recruitment efforts for various positions in the company. - Managing the onboarding process for new hires and conducting induction programs. - **Employee Relations:** - Handling employee grievances and ensuring a positive work environment. - Facilitating communication between employees and management to address concerns. - **Per...

Hr Contact Call 9896938251 *has to receive the bookings, make reservations in the ads system and other travel portals, and have to pass the booking to the consolidator to issue the tickets. *once the booking is confirmed and tickets are issued, the candidate has to do the billing in the accounting software (we will provide the training) and has to send the bills to the clients. * handling reservations & ticketing (domestic and international) *the candidate will have to provide end to end services to the client. * handling bookings, documentation, complaints handling, etc. * has to communicate with the client over the telephone, emails and what sap. *taking care of the safety and security of ...

As a Specialist - Regulatory Escalations at Prudential Health India, your role will be crucial in ensuring timely and effective handling of grievances and complaints. You will be responsible for handling complaints received via various touchpoints, such as IGMS, social media, and regulatory portals, in compliance with defined turn-around-times. Your duties will also include ensuring timely handling of Ombudsman and legal cases, acting as a voice of the customer, collaborating with internal and external teams for complaint resolution, and staying updated on compliance requirements. Additionally, you will participate in process enhancement recommendations, risk identifications, and service rec...

As an Investigation and Deviation Specialist at Novartis, you will collaborate with process experts and multifunctional operations teams in Radio Ligand Therapy (RLT) platform sites. Your primary responsibility will be to take ownership of deviation management for the site, actively participating in investigations of deviations, complaints, and OOXs by interacting with Cross-Functional Teams (CFT) and implementing Corrective and Preventive Actions (CAPA), Effectiveness Checks (EC), risk assessments, and quality management. Your role will also involve facilitating effective communication between teams and supporting problem-solving activities. **Key Responsibilities:** - Manage deviations in ...

As the Head of Global Quality at our company, you will play a crucial role in leading the development and execution of quality assurance strategies aligned with our long-term goals. You will partner closely with the Chief Technical Officer (CTO) and the Leadership Team to ensure robust quality management systems, regulatory compliance, and continuous improvement in operational performance. **Key Responsibilities:** - Establish best-in-class quality goals, perform quality metrics trending, apply problem solving, system improvements to meet these target levels of quality. - Lead and manage the quality teams with oversight in operations at all manufacturing facilities with a continuous improvem...

As a CRM Executive, you will be responsible for planning CRM strategies to enhance customer retention, expand brand reach, and increase consumer loyalty. Your key responsibilities will include creating emails and other content for marketing campaigns, addressing customer queries and resolving complaints, testing different marketing forms developed by your team, and collaborating with other departments to ensure a cohesive CRM strategy. Qualifications required for this role: - Prior experience in a similar role for at least 1 year is preferred Please note that this is a full-time, permanent position that requires in-person work.,

Understand and address the consumer queries effectively and actively on social media platforms. Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case. Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments. Pacify the customers/social audience by giving proper resolution in line with policies and empowerment. Actively draft and publish communication for pro-active social care for customers. Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement. Coordinate with different departments like L...

As a Branch Manager, you will lead a result-oriented team responsible for managing Branch Profitability, ensuring high-quality service, Customer Relationship Management, Operations, and risk. Your key responsibilities will include: - Owning all branch-banking objectives and overall branch supervision to ensure achievement of Branch Targets through business generation and cross sales - Managing Key Customer Relationship Management & supervising all High-Net-Worth customer programs - Ensuring all components of the branch sales model function as per design - Handling complaints effectively - Reviewing Branch Operations reports regularly - Managing teller operations and vault efficiently - Overs...

Role Overview: Join Amgen's mission of serving patients by becoming a Manager Quality Complaints at Amgen. You will be a crucial part of the team responsible for owning and implementing the end-to-end global complaint process and management system. Your role will involve ensuring appropriate business connections across Amgen and maintaining full compliance with quality operating standards and procedures. Key Responsibilities: - Supervise a team of complaint investigators, overseeing records with basic investigations, customer feedback, and limited information - Ensure execution of the quality complaint process in compliance with company policies, procedures, and regulatory requirements - Lea...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

As an HR Assistant, your role involves assisting with the day-to-day operations of HR functions and duties. You will provide clerical and administrative support to Human Resources executives, process documentation, and prepare reports related to personnel activities. Handling employee requests regarding HR issues, rules, and regulations, as well as managing complaints and grievance procedures, are part of your responsibilities. Additionally, you will coordinate communication with candidates and schedule interviews, along with conducting initial orientation for newly hired employees. Key Responsibilities: - Assist with day-to-day operations of HR functions and duties - Provide clerical and ad...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

As an Internal Ombudsman at DBS India, your primary role is to act as an independent and impartial resource for addressing and resolving customer complaints. You will be responsible for reviewing complaints that have been partially or wholly rejected by the Bank, ensuring fair treatment and adherence to regulatory standards set by the Reserve Bank of India (RBI). Your key responsibilities will include: - Reviewing all complaints partly or wholly rejected by the Bank - Conducting trend analysis of complaints - Generating MIS reports and submitting them to the Bank and RBI In your day-to-day duties, you will: - Handle complaints that have been rejected by regulated entities - Ensure complaints...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees with...

Role Overview: You will be responsible for team handling and maintaining P&L accounts of branches. You will need to perform cost-benefit and needs analysis of existing/potential clients to meet their requirements. Building and maintaining positive business relationships with clients will be a crucial part of your role. You are expected to reach out to large customers through data mining and develop referrals from existing accounts. Your main focus will be on developing new business opportunities with the team to acquire new large and big accounts. Additionally, you will need to expedite the resolution of customer problems and complaints to maximize satisfaction. Collaboration with internal t...

As a Planning and Insights Executive at The Bedford College Group, you will play a crucial role in supporting the Group Head of Planning and Insight in various activities to ensure the success of students. Your responsibilities will include: - Supporting the delivery of high-quality data analysis, customer feedback insights, and business planning activities. - Ensuring all customer feedback, data analysis, and business planning targets are up to date and contribute to achieving strategic aims. - Providing key insights to drive improvements and support decision-making across the Group. - Collecting, analyzing, and reporting customer feedback, ensuring data is regularly updated and actionable ...