Job
Description
As a Planning and Insights Executive at The Bedford College Group, you will play a crucial role in supporting the Group Head of Planning and Insight in various activities to ensure the success of students. Your responsibilities will include: - Supporting the delivery of high-quality data analysis, customer feedback insights, and business planning activities. - Ensuring all customer feedback, data analysis, and business planning targets are up to date and contribute to achieving strategic aims. - Providing key insights to drive improvements and support decision-making across the Group. - Collecting, analyzing, and reporting customer feedback, ensuring data is regularly updated and actionable insights are provided. - Assisting in managing and delivering the Groups complaints handling service in compliance with policy and regulatory requirements. - Contributing to the review and refinement of customer feedback processes to enhance service quality and student experience. - Collaborating with key departments to analyze student, customer, and stakeholder feedback for decision-making and operational improvements. - Producing reports and dashboards using software such as Power BI to track trends and performance against targets. - Ensuring consistency and accuracy in data reporting and analysis by working collaboratively with colleagues across the Planning and Insight team. - Maintaining accurate records and documentation to support effective planning and reporting processes. - Contributing to presentations and reports for senior leaders, committees, and stakeholders. - Attending meetings, training, and development activities as required. - Supporting Group-wide initiatives, including recruitment events and exam invigilation. - Promoting and safeguarding the welfare of children, young people, and vulnerable adults in line with BCG policy. - Promoting equality & diversity and following health & safety requirements as per BCG policy. - Participating proactively in training & development, including required qualification development. Qualifications Required: - Evidence of continuing professional development (CPD). - GCSE Maths and English (grades A to C) or equivalent. - Experience in data analysis and reporting for generating insights. - Experience in collecting and analyzing customer, student, or stakeholder feedback. - Strong analytical and problem-solving skills. - Proficiency in Excel. - Ability to work independently and as part of a team. - Ability to manage multiple projects and meet deadlines. - Strong attention to detail and accuracy. - Flexibility in working hours to align with business needs. The Bedford College Group, the largest provider of education in the South East Midlands, was formed in 2017 following the merger of Bedford College and Tresham College. The Group comprises various colleges and centers, including Bedford College, Central Bedfordshire College, Tresham College, Shuttleworth College, The Bedford Sixth Form, The Corby Sixth Form, and the National College for Motorsport. The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people. As a successful candidate, you will undergo a thorough vetting process, including an enhanced DBS check and satisfactory references. Please note that candidates barred from working with children are not eligible to apply for this post.,
