Community Manager

Hiring for

Department

Reports To

Grade

About the Role

As Community Manager, you’ll be the face and voice of Zuru Zuru for our guests and community. You’ll manage reservations, events, client relationships, and guest experiences — ensuring every interaction reflects our philosophy of omotenashi (wholehearted hospitality).

This isn’t just about service; it’s about building meaningful relationships, driving community engagement, and creating memorable experiences that strengthen loyalty and grow the brand.

Key Responsibilities

● Community Leadership: Build strong relationships with guests, clients, and the local community while reflecting Zuru Zuru’s brand values and omotenashi spirit.

● Guest Engagement: Develop and execute strategies to enhance guest satisfaction, loyalty, and repeat visits.

● Relationship Building: Welcome guests, nurture regulars, and represent Zuru Zuru events and community activities.

● Operations & Standards: Oversee reservation systems, seating arrangements, and service standards for smooth operations.

● Event Management: Plan and deliver community events, private parties, and special occasions in collaboration with the operations team.

● Billing & Records: Handle billing accurately, maintain guest records, and ensure proper documentation.

● Performance Tracking: Monitor sales, guest feedback, and event results; prepare weekly reports with recommendations for improvement.

● Team Collaboration: Work closely with kitchen, floor staff, and logistics to ensure excellent guest experiences.

● Environment & Culture: Maintain a welcoming dining atmosphere (music, flowers, lighting, cleanliness) and ensure the designated area is well-kept and guest-ready.

Qualifications and Requirements

Education & Experience

● Bachelor’s degree in Hospitality, Hotel Management, Business, or related field. (Optional)

● 2–4 years of experience in guest relations, community management, or hospitality sales/service.

● Proven experience managing reservations, events, or high-touch client services.

Skills

● Fluency in spoken and written English.

● Hospitality and guest relationship skills.

● Persuasion and rapport-building abilities.

● Telephone etiquette and professional communication.

● Computer literacy: Excel, Word, internet research, CRM systems.

Personal Attributes

● High energy, confident, disciplined, and hospitable.

● Caring, open-minded, and honest with a strong sense of integrity.

● Persistent and solution-oriented with strong de-escalation skills.

● Embodies Zuru Zuru’s win-win philosophy and derives fulfillment from building community.

Work Environment

● Split shifts including evenings, weekends, and holidays.

● Extended standing, fast-paced service environment.

● Interaction with both guests and internal teams daily.

Career Growth Path

This role positions you for advancement to:

● Senior Community Manager

● Restaurant Manager