Community Manager

About NxtWave:

NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).

NxtWave now has paid subscribers from 450+ districts across India who have spent 500 million minutes on its learning platform so far. In the last 12 months, NxtWave learners have been hired by 700+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, IBM, Bank of America, Deloitte and more.

We're growing fast and we need your talent, skills, and passion.

Know more about NxtWave: https://www.ccbp.in

Read more about us in the news - Economic Times | The Hindu | Yourstory | VCCircle

Community Manager

Key Responsibilities

1. Community Engagement & Experience

• Develop and execute strategies to increase community engagement and participation across various online platforms, including social media, forums, and other relevant channels.
• Initiate and participate in discussions, responding to comments, messages, and inquiries promptly and thoughtfully.
• Design and execute engagement activities like learning challenges, discussions, polls, and shoutouts to drive active participation.
• Recognize milestones such as certifications, project completions, and long learning streaks, and celebrate them publicly.
• Foster a sense of belonging and camaraderie among community members by creating and curating valuable and relevant content.

2. Communication, Content & Coordination

• Plan and manage community communication across WhatsApp, Email and other digital channels.
• Create engaging content like announcements, updates, nudges, and spotlight posts tailored to the learner journey.
• Script short-form video content (30–60 sec reels, announcement videos, highlights) and collaborate with design/video teams for execution.
• Collaborate cross-functionally with:

• Customer Success (CS)

  to get insights on active/inactive learners and plan re-engagement strategies.

• Design & Creative

  teams to develop posters, infographics, and social media assets.

• Tech & Product

  teams to explore new in-platform engagement features, notification ideas, and automation flows.

• Marketing

  to align tone, visual style, and student stories with the overall brand direction.
• Maintain a content calendar to ensure timely rollouts of community updates and campaigns.

3. Engagement Campaigns & Re-engagement

• Ideate, plan, and run digital campaigns (AMAs, contests, Q&As, coding challenges, or themed challenges).
• Design re-engagement workflows to revive inactive users through creative communication and incentives.
• Continuously test new formats like gamification, streak-based challenges, feedback loops, and reward systems.

4. Events & Live Activities

• Plan and promote online events like webinars, workshops, community talks, and live sessions.
• Drive event engagement with pre-buzz content, live interactions, and post-event highlights or reels.
• Coordinate with community ambassadors to amplify event visibility and foster peer-led participation.

5. Insights & Reporting

• Track engagement metrics (active users, participation rates, retention, campaign ROI).
• Share actionable insights and recommendations with leadership and other teams.
• Use data to identify engagement drop-offs and develop strategies for improvement.

Preferred Skills & Experience

• 1–2 years of experience in

  community management

  ,

  digital engagement

  , or

  student success roles

• Strong passion for and understanding of community building, social dynamics, and online engagement.
• Strong written and verbal communication skills.
• Creative thinker with the ability to script, brief, and collaborate on digital/video content.
• Ability to empathize, listen, and engage with a diverse range of community members.
• Strong coordination skills across Product, Tech, Design, CS, and Marketing teams.
• Comfortable working with design tools and community platforms ( WhatsApp, Canva, CRM dashboards, etc.).
• Self-starter with excellent project management and multi-tasking ability.
• Knowledge of the industry and market trends related to NxtWave's products or services (if applicable) is a plus.

Bonus Points If You Have

• Prior experience building or managing an

  online learner or student community

  .
• Understanding of

  engagement analytics

  and campaign optimization.
• A knack for creating viral or relatable student-facing content (memes, reels, success stories, etc.).
• Experience driving

  cross-team projects

  or community-led initiatives.

Job Location:

Work Timings:

Working Days:

Week off