Community Manager

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About the role

Given our dynamic space, there is no typical day at work. Every day is about thinking and solving new challenges that come our way and ensuring that we meet the high expectations that the restaurant community has of us while delivering business outcomes.

Someone who has great taste of Food, travel, Leisure is the ideal fit for this role with us.

As a Community Manager, you will lead our online voice and create a thriving community by bringing together industry experts, frontline teams, customers, and prospects by engaging them in meaningful events and forums.

To succeed in this role, you will need to act as a service provider whose primary goal is to serve the community's stakeholders, create learning opportunities, stay abreast of new developments and opportunities in the industry, and be a strategic thinker.

You must have an outgoing personality as networking will be a vital part of the job. The role might require extensive travel within and outside of the country.

What you’ll do:

• Create a holistic community program that engages audiences including Customers (restaurant owners, CXOs, CIOs), Consultants, Partners, Influencers, and future-thinking thought leaders
• Identify and develop relationships with key influencers, industry leaders, and relevant organizations to promote collaboration and partnership opportunities
• Organize and manage community events, webinars, and meetups to build brand awareness, showcase company offerings, and foster community growth
• Analyze key community metrics and provide regular reports to management on community growth, engagement, and trends
• Partner closely with the Marketing, Sales, Product, and Partner teams to align on building a series of networking opportunities for the business teams through offline events, networking dinners, webinars, podcasts, and other channels
• Actively build, track, and manage a community of customers, prospects, and partners and proactively create campaigns to engage with them on deeper levels

• Event Planning and Production Management including, but is not limited to:

• Identify the most relevant events in the F&B and Technology domain worldwide
• Maintain connections with relevant stakeholders, event associations, and organizers
• Create and manage the timeline, program, and task list for all events
• Coming up with new and innovative ideas – both for events and event promotion

Experience and skills required:

• 5 + years of experience in a community role for a startup / B2B brand
• Extensive experience working across numerous owned channels and understanding how to use analytics to set and achieve KPIs.
• Exceptional writing skills and the ability to adapt the style, tone, and voice of our business for various types of content
• Excellent communicator and creative thinker, able to use data to inform all decisions.