262 Community Management Jobs - Page 9

About the job: Key responsibilities: 1. Identify potential clients through cold calls, emails, networking, or inbound leads. 2. Build and maintain a pipeline of prospects 3. Understand the features, benefits, and competitive advantages of the product or service 4. Be able to explain and demonstrate the value to potential customers 5. Conduct product demos or presentations tailored to the client's needs 6. Address objections and questions with confidence Who can apply: Only those candidates can apply who: Salary: ₹ 3,30,000 - 8,60,000 /year Experience: 0 year(s) Deadline: 2025-07-11 23:59:59 Skills required: Multitasking, English Proficiency (Spoken) and Community Management Other Requirements: 1. Should have a strong drive to achieve good sales growth 2. Must be comfortable and experienced in making cold calls 3. Should know Facebook posting for sales and have basic Excel knowledge 4. Must have good speaking skills 5. Only graduates are preferred About Company: Manufacture LED lights and SMPS with 20 years of experience based in Jaipur, Rajasthan. We maintain a strong distribution network.

Social Media Manager Department: Brand & Marketing Location: Gurugram Employment Type: Full-Time ________________________________________ About MSM Unify MSM Unify is a global edtech platform transforming international student mobility and education access through technology, partnerships, and data-driven strategies. We are expanding our marketing team and seeking a dynamic Social Media Manager to own our brand presence and engagement across platforms. ________________________________________ Position Overview Were looking for a platform-native, creative, and data-driven Social Media Manager who will be responsible for leading MSM Unify’s social media strategy, content creation, community management, and platform growth across all major channels including LinkedIn, Instagram, YouTube, X (formerly Twitter), Facebook, and emerging platforms like Threads. ________________________________________ Key Responsibilities Social Media Strategy & Ownership Develop and execute platform-specific content strategies aligned with MSM Unify’s brand and business goals. Own and maintain the social media calendar to ensure alignment with campaign timelines, brand voice, and audience engagement trends. Drive organic platform growth using best practices like SEO, hashtags, optimal posting times, and audience insights. Tailor content strategy by platform persona (e.g., B2B tone for LinkedIn, Gen Z appeal for Instagram). Content Planning & Performance Collaborate with designers, writers, and video editors to create scroll-stopping, engaging, and brand-aligned content. Manage content publishing and scheduling using tools like Buffer, Hootsuite, or Sprout Social. Track weekly and monthly performance metrics such as reach, engagement, CTR, and conversions. Conduct A/B testing on creatives, copy, and posting times to optimize content performance. Campaign Execution Conceptualize and launch social-first campaigns, contests, influencer takeovers, and community engagement initiatives. Work cross-functionally with brand, PR, marketing, and product teams for integrated campaign execution. Create platform-specific assets like Reels, Carousels, Shorts, and animated stories. Community Management & Listening Monitor and manage DMs, mentions, and comments across platforms; uphold the brand tone of voice. Design and implement community engagement strategies to increase retention and organic following. Utilize social listening tools to stay ahead of platform trends, competitor strategies, and user sentiment. Influencer & Creator Collaborations Identify, engage, and manage partnerships with nano, micro, and macro influencers relevant to our domain. Ensure creative alignment, brand compliance, and ROI measurement for influencer campaigns. Innovation & Trends Stay updated on platform algorithm changes, new formats, and viral content strategies. Lead pilot initiatives using emerging trends such as AI-generated content, AR filters, or meme marketing. ________________________________________ Key Skills & Qualities Platform Native: Deep understanding of how content performs natively across each social platform. Creative Storytelling: Strong aesthetic sense and understanding of viral content formats and brand storytelling. Analytical Mindset: Ability to interpret data and shape strategy based on performance insights. Detail-Oriented & Agile: Capable of managing multiple timelines with speed and accuracy. Ownership Mentality: Takes end-to-end responsibility for content quality, consistency, and engagement. Excellent Communicator: Capable of writing sharp, on-brand copy and engaging captions. Collaborative: Works effectively with cross-functional teams—marketing, design, product, and video. ________________________________________ Preferred Qualifications 3–6 years of experience in a social media, content, or digital marketing role Bachelor's degree in Marketing, Communications, Media, or related field Experience with SaaS, edtech, or youth-centric brands is a plus Hands-on experience with analytics tools (e.g., Meta Business Suite, LinkedIn Analytics, Google Analytics)

own end to end operations for our offline centres and ensure that they run smoothly. centres will run all days of the week so the role will require the team to work on rosters (5 days a week). work on community initiatives designed to develop relationships between members. create a welcoming and collaborative community environment via events, workshops and other group activities. work closely with the events, partnerships and online community teams. solve member-related queries to ensure a cohesive community and a great member experience. read: be willing to get your hands really dirty. Skills Required 1-3 years of community/customer service/hospitality/sales experience experience in startups is a big plus. ability to multitask and work independently in a fast paced environment. strong verbal and written communication skills. passion for community building, member success, events and collabs. Why You Should Work With Us you will be part of our founding team and get a front seat view of building a company. we promise a steep learning curve. work with great folks who like to have fun and don't take themselves too seriously. independently lead projects and own outcomes. we are generous with ESOPs for folks who treat leap.club like their own company. health and accident insurance.

Role Overview: We are seeking a dynamic and innovative Community Building Specialist to foster and grow engaged communities across all digital platforms. The ideal candidate will create meaningful interactions, strengthen brand presence, and drive community participation while aligning with organizational goals. Key Responsibilities: Community Engagement: Build and nurture active communities on social media, forums, and other digital platforms. Engage with followers through content, discussions, and responses, ensuring timely and meaningful interactions. Content Strategy & Management: Collaborate with content teams to create engaging, community-focused posts, polls, events, and campaigns. Monitor community sentiment and craft messaging that resonates with target audiences. Growth & Outreach: Identify and onboard influencers, advocates, and community leaders to amplify reach. Execute strategies to attract, retain, and grow the community base across platforms. Analytics & Reporting: Track key metrics to assess community growth, engagement, and impact. Generate insights and suggest improvements based on data and trends. Conflict Resolution: Manage and moderate community discussions, addressing grievances and resolving conflicts professionally. Platform Expertise: Stay updated on platform-specific trends, features, and best practices to maximize engagement. Experiment with new digital tools and platforms for community-building opportunities. Qualifications: Bachelors degree in Marketing, Communications, or a related field. Proven 1-2 years experience in community management or digital engagement roles. Strong verbal and written communication skills. Proficiency in social media management tools and analytics platforms. Creative thinker with problem-solving skills and a collaborative mindset. Preferred: Experience in managing communities for a brand or organization. Familiarity with emerging trends in digital communities and social media.

About the Opportunity Job TypeApplication 09 June 2025 Title Social Marketing - Assistant Manager Department Global Platform Solutions (GPS) Marketing Team Location Gurgaon, India Reports To Social Media Manager (based in UK) with local support Level 4 Fidelity are proud to have been helping our clients build better financial futures for over 50 years. We want people to feel confident and excited about investing with us and our social team plays a critical role in this goal. If you are you passionate about social media and marketing; you love creating engaging content and campaigns, then weve got an exciting opportunity for you! About your team We are an integral part of the digital marketing team who collaborate closely with multiple internal stakeholders and third-party teams. We keep a pulse on social and financial trends and use our creativity and communication skills to engage with prospects and clients wherever they might be. We are a dynamic and ambitious team wholl support your development every step of the way. About your role Were looking for someone who can help develop engaging and captivating ideas that grab peoples attention.The goal is to make investing exciting and the seemingly complex subjects easy to understand. Youll support the creation and delivery of our social media content for our B2C and B2B business units. Youll get to work with platforms like LinkedIn, Meta, YouTube, X and Instagram, and use enterprise-level social media marketing tools (mainly Hootsuite). Youll also be responsible for tracking our social channel performance, reviewing data, creating reports and distributing top-line summaries to key stakeholders. Youll look to continually improve the performance of social by through test and learn tactics. Effective community management is critical for defending brand reputation and retaining our customers, so youll closely monitor and respond to comments or questions coming to us via social. You may also be required to help support our paid media team across paid campaign activity, including ad copy writing and asset creation, proofing campaign set-ups and performance analysis reporting. This is a hybrid role, working 2 days a week in our Gurgaon office (increasing to 3 days a week from September). About you Youll be proficient in social media and campaign management from an organic perspective (essential) and a paid perspective (preferred). Experience within the asset management or wider financial services industry (understanding compliance requirements in social media) would naturally be an advantage but not essential. Have familiarity with social media platforms such as LinkedIn, Meta, YouTube, X and Instagram Experience using enterprise-level social media marketing tools for publishing, approval workflows and social listening. Able to manage social media monitoring and community management / crisis management - ensuring best practice and working closely with customer service teams Strong ability to interpret data and use insights to optimise campaigns. Effective relationship management skills with key stakeholders and third-party suppliers. Excellent communication, copywriting, proof-reading, and editing skills, along with the ability to distil information into key messages and prioritise in a fast-paced environment. Experience using design software tools like Canva and/or Photoshop an advantage Video editing also an advantage Knowledge and familiarity of some paid social media activity preferred, including commercial awareness and excellent attention to detail adding any real value. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Position: Marketing Communication Specialist Location: Ahmedabad Employment Type: Full Time Requirements: Skills & Qualifications Bachelor's or Masters degree in marketing, journalism, communication or a related field Strong hold on storytelling, creative thinking and appetite to experiment Strong attention to detail and the ability to work independently or as part of a team Strong time management and organizational skills Outspoken and a communication enthusiast who can easily build relations An aesthetic eye to enhance quality of content for brand campaigns Job overview: This position focuses on creating and executing complete marketing communication strategies to boost the group's & brand's visibility, increase engagement, and help achieve organizational goals. We're looking for someone with Passion , Exposure and Experience (not mandatory) in developing B2B brands. Strong skills and understanding in Content Writing, Blog writing, SEO Content Writing, Video Script Writing, Social Media Content, Online Reputation Management (ORM Content) , Community Management, Public Relations, E-mail Marketing, and Personal Branding are essential. Command of languages and strong writing abilities are required for this role. What You'll Do Content Writing Create high-quality and persuasive written content for various marketing materials, website content, blog articles, social media posts, email campaigns, product descriptions, press releases, video scripts, advertisements, catalogue content, etc. Conduct thorough keyword research to identify relevant and high-performing keywords for website and online content Understand and adapt to different brand voices and tones, maintaining consistency in messaging across all channels (style, fonts, images, etc.) Write and script content for Reels, short & long form videos Proofread and edit content to ensure grammatical accuracy, clarity, and adherence to brand guidelines Stay updated on industry trends and best practices in copywriting and content marketing Contribute to brainstorming sessions and provide creative ideas for content development and marketing campaigns Be willing to answer any questions posted by the readers Writing scripts, speeches, and thought leadership content on behalf of senior management and manage their over all personal brand Managing company-wide internal communications including newsletters, announcements, policy updates, leadership messaging, etc. Drafting first versions of important communications such as stakeholder emails, corporate announcements, and presentation narratives Create original, engaging posts and comments across Reddit and other relevant platforms Track engagement metrics and adjust approach based on performance Identify trending topics and conversations relevant to our industry Onboarding Creators/Influencers (Community) Call and engage creators on monthly basis as part of a structured performance program Share new campaign briefs, challenges, and targets in a motivating, goal oriented way Develop & design community outreach program across brands Do regular podcasts and live sessions with the Architects, Interior & Landscape Designers Maintain performance dashboards and update progress weekly Public Relations Plan and execute comprehensive PR strategies tailored to ceramics & mosaics communication objectives Draft and edit press releases, industry commentaries, media Q&As, and other editorial content Build and maintain strong relationships with top-tier media partners, celebs., influencers and thought leaders Other Responsible for various awards & recognition Prepare pitch decks/presentations Prepare news articles and whitepapers Be part of various shows, events and exhibitions Act as in-house Content Creator Important notes: A few lines about You - We care more about Vibes than resumes Links to 23 pieces of your writing (Blog, Video Script, LinkedIn posts, IG captions, etc.) or a a few samples of your best work Share your Spiciest marketing or branding opinion

We are seeking a detail-oriented and process-driven Community Manager to join our Customer Experience team at UKG. The ideal candidate will possess excellent English speaking and writing skills, enabling them to effectively engage with our customer community and ensure a positive experience for all participants through moderation, content review and improvements, and partnering with internal stakeholders to improve processes. Key Responsibilities Community Monitoring and Moderation -Actively monitor and moderate discussions within the UKG customer online community and its discussion forums -Follow established processes and procedures for removing Personally Identifiable Information (PII) from discussions. -Move discussions to appropriate categories and flag discussions for follow-up as necessary. Content Review -Review and process knowledge articles, ensuring content aligns with established guidelines. -Collaborate with team members to maintain the quality and relevance of community content. Engagement and Support -Foster a welcoming and supportive environment within the community. -Respond to customer inquiries following best practices and guidelines to enhance user engagement. Process Improvement -Identify opportunities for process improvements within community management and knowledge article processing. -Contribute to the development and refinement of guidelines, best practices and processes. Qualifications Education Bachelors degree in Communications, Education, Sociology, Marketing, English or a related work experience. Experience -Minimum of 3 years of experience in community management, customer support, knowledge management, training and development or a related role. -Experience in moderating online communities and managing customer interactions. Examples of relevant experienceEngage and support diverse user communities, support or develop and implement effective training programs, and manage knowledge resources to enhance user experience and satisfaction. Skills: -Exceptional written and verbal communication skills in English. -Strong attention to detail and ability to follow processes -Use of good judgement and discernment when confronted with situations that do not follow expected processes -Proficient in using online social tools and online collaboration tools -Ability to work independently and collaboratively within a team.

Swageazy is hiring for Marketing Associate Were looking for a creative soul who can turn scrolls into stops and followers into fans. As our Marketing Associate, youll be the voice of Swageazy, curating content that sparks engagement and tells our story in style. Responsibilities: Plan, create, and publish content across Instagram, LinkedIn, Facebook, and Twitter. Strategize and execute paid social media campaigns (Meta, LinkedIn) and track their performance. Monitor trends, memes, and cultural moments to keep the brand relevant and fresh. Engage with followers and build a thriving digital community. Drive brand partnerships and collaborations to amplify our presence. Track performance metrics and share actionable insights with the team. Shoot and produce engaging content that aligns with our brand identity. Requirements: Minimum of 1 year of experience in brand partnerships, Meta ads, social media handling, and content shoot. A strong aesthetic sense and content instincts. Knowledge of tools like Canva, Hootsuite, and Meta Business Suite. Excellent communication skills, trend-spotting abilities, and a collaborative mindset.

Role & responsibilities Job Title: Head Relationship Management Location: Hyderabad (with travel to project sites as required) Department: Customer Success / Community Relations (Business Development) Reporting To: Director Business Development Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Preferred candidate profile 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner – able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Background in hospitality, premium real estate, or luxury lifestyle brands. A people’s person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

About the job: We're looking for freshers (0 - 2 years of experience) who are full of energy, love people interaction, are creative thinkers, and have a strong affinity to create meaningful social impact. This role will be a great fit for those who: 1. Are natural planners and event organizers (small or big!) 2. Are excited to host, manage, and celebrate with communities 3. Have a good sense of creating a buzz on social media 4. Communicate effortlessly in English/Gujarati/Hindi 5. Love spending time with seniors and making every day special 6. Are comfortable with basic digital tools like Google Workspace Key responsibilities: 1. Planning club activities for seniors 2. Working with coaches to plan the delivery of activities 3. Hosting activities that are not coach-led 4. Creating a good, happy vibe at the club for seniors Selection Process We like to keep it real and fun here's what the selection journey looks like: Step 1: Apply on Internshala If you apply with a cover letter that tell us why you will be a good fit + social media profiles that justify it, you have better chances to get selected for the next round. Step 2: Share Your Story A 2-3 minute video where you introduce yourself, share one personal highlight, and tell us why you're a perfect fit. (No fancy equipment needed just authenticity!) Step 3: GoodSense at UnlockLife A day-in-the-life experience where you'll take on two real tasks that mirror your future role with us. It will be a 4-hour day spent at our Ahmedabad club on Sindhubhawan road. It's designed to be hands-on, insightful, and fun - giving you a genuine feel of what life at UnlockLife looks like. Selection criteria For Step 1: For Step 2: Clear thinking, storytelling, and the ability to connect For Step 3: GoodSense Day: How naturally you engage with seniors and tackle tasks with creativity and heart Please note that this is a full-time, on-site, 6-days a week (1 weekday off) role. Please apply only if you are comfortable with this. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code Skills required: Event Management, Planning, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Hindi Proficiency (Written), Gujarati Proficiency (Spoken), Effective Communication and Community Management Other Requirements: Proficiency in English, Hindi, Gujarati Active participation in co-curricular activities in school and college About Company: UnlockLife (a GoodPals Technologies Private Limited brand) is a platform designed to bring happiness, engagement, and better living to the senior community. We work closely with seniors to create memorable experiences, meaningful friendships, and moments of pure joy.

About the job: Key responsibilities: 1. Identify and reach out to streamers across platforms like Twitch, YouTube, Kick, and more. Craft personalized pitches to onboard them to Glitchover 2. Build and maintain long-term partnerships with streamers. Be their go-to person for all things Glitchover 3. Manage streamer profiles, support onboarding, and ensure smooth communication and satisfaction throughout their journey with us 4. Oversee our Discord community - keep it lively, organized, and interactive 5. Lead, train, and guide a team of outreach interns and freshers. Help them succeed in their tasks and maintain quality interactions 6. Stay on top of gaming and streaming trends, new creator platforms, monetization models, and community dynamics to ensure Glitchover stays ahead of the curve Preferred Candidate: 1. Deeply passionate and knowledgeable about gaming, eSports, and the streaming industry - you understand streamer pain points, fan culture, and what makes content go viral 2. A confident communicator with strong pitching and negotiation skills 3. Experienced in relationship/account management and team coordination 4. Comfortable working with platforms like Discord, Twitch, YouTube, Kick, Instagram, and others 5. Bonus: Previous experience in influencer marketing, creator management, or community building What You'll Get: 1. The chance to shape the early growth of a unique creator-focused platform 2. Creative freedom and responsibility from day 1 3. A team that listens to bold ideas and values experimentation 4. A front-row seat in the future of fan-streamer monetization Who can apply: Only those candidates can apply who: Salary: ₹ 2,18,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code Skills required: Negotiation, Presentation skills, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Sales, Marketing, Effective Communication and Community Management About Company: We are a group of creative, driven, and like-minded individuals on a mission to enable effective and meaningful communication. We achieve this through a unique blend of technology, design philosophies, and out-of-the-box ideas.

About the job: Key responsibilities: 1. Introduce assigned educators to school staff and students 2. Conduct technical checks to ensure all necessary equipment and software are functioning properly 3. Organize and conduct parent-teacher meetings and orientations 4. Act as the primary point of contact for student, parent, educator, and school queries 5. Collect and compile weekly feedback from students and educators 6. Gather and provide reports from educators to schools and parents 7. Capture photos, videos, and testimonials from students, parents, and educators 8. Maintain a repository of media for promotional and reporting purposes 9. Collect and organize assessment papers 10. Facilitate the assessment process and ensure timely collection and distribution of certificates 11. Visit schools in Mumbai every week to ensure alignment of classroom activities with quality standards and provide on-ground support as necessary Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 2,00,000 - 2,60,000 /year Experience: 1 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: Client Interaction, Operations, Client Relationship Management (CRM), English Proficiency (Spoken), Effective Communication and Community Management Other Requirements: 1. Bachelor's degree in education, business administration, or related field 2. Proven experience in quality assurance, customer relationship management, or education management 3. Excellent communication and interpersonal skills 4. Strong analytical and problem-solving abilities About Company: WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the higher they score, the higher they rank.

Curate monthly activity calendars and run daily engagement sessions Build rapport with senior members and families and encourage participation Facilitate feedback and adapt programs accordingly. Write and design monthly newsletters

SSM Networks and Software is looking for Digital Marketing Intern - Canva Expert to join our dynamic team and embark on a rewarding career journey Community management: designing social media campaign, creating social media contents, answering to customers comments or questions (Facebook, Twitter, LinkedIn, Instagram, TikTok). Managing the companys official website. Writing contents for the companys blog or website. Creating contents for mail diffusion (newsletter) or online diffusion. Follow-up and improvement of SEO. Helping the marketing team to follow-up and improve the digital marketing strategy - Eligibility: BBA/MBA Marketing, Mass Communication, Creative Background - Skills: Canva, Instagram/Facebook content, basic video editing - Internship: 3 6 months with PPO option - Passion for branding and content creation is a must

About the job: Are you a social media savvy individual with a passion for marketing and creativity? Scott International is looking for a dynamic Junior Social Media Marketing Associate to join our team! As a key member of our marketing department, you will have the opportunity to showcase your skills in social media marketing, email marketing, creative writing, Instagram marketing and community management. Key responsibilities: 1. Develop and implement social media marketing strategies to increase brand awareness and engage with our target audience. 2.Discover and reach out to relevant influencers for collabs and campaigns. 3.Handle content posting and daily Instagram stories 4.Actively engage with and manage WhatsApp brand communities 5.Track basic performance metrics and share weekly updates If you are a highly motivated individual with a passion for social media marketing and a keen eye for detail, we want to hear from you! Join us at Scott International and take your career to the next level. Apply now! Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,42,000 - 3,05,000 /year Experience: 1 year(s) Deadline: 2025-07-03 23:59:59 Other perks: Informal dress code Skills required: Social Media Marketing, Creative Writing, Email Marketing, English Proficiency (Written), Canva, Instagram Marketing and Community Management Other Requirements: 1. Strong understanding of Instagram & influencer culture 2. Good communication and basic design skills (Canva, reels) 3.Self-driven, organized, and enthusiastic About Company: Scott International is a leading manufacturer and exporter of apparel and pet wear, known for our commitment to quality, innovation, and ethical production. With over a decade of experience in the B2B and D2C space, we serve clients across India and globally, offering end-to-end solutions in design, development, and manufacturing.

1.Content Strategy & Planning. 2. Content Creation & Publishing. 3. Community Management & Engagement. 4. Analytics & Optimization. 5. Cross-Functional Collaboration 6. Lead Generation. 7. Familiarity with video content creation tools Required Candidate profile Minimum 2 yrs of experience in social media content creation and community management, with a strong focus on B2B LinkedIn Exposure to marketing automation platform Basic knowledge of analytics tools

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Selected Intern's Day-to-day Responsibilities Include Manage and engage with the community via WhatsApp, ensuring timely responses, creating engaging conversations, and maintaining a positive environment. Develop and nurture partnerships with colleges and educational institutions to expand the reach of our product/services, create opportunities for students, and organize campus events or promotions. Manage high-value partnerships and collaborations, negotiating and closing deals, ensuring all parties involved are satisfied, and delivering on commitments. Act as the point of contact for users facing issues, addressing their concerns through calls, texts, and emails Resolve problems promptly and professionally to maintain a high level of customer satisfaction. Build and maintain long-lasting relationships with community members, educational institutions, and business partners to create a loyal and engaged network. Craft clear, engaging, and timely communication through emails, WhatsApp messages, and other platforms to keep users informed and engaged. Continuously come up with fresh ideas to enhance community engagement, improve user experience, and strengthen partnerships.

About the Role Were looking for a creative and organized Social Media Executive who will serve as the key point of contact (POC) between our company and marketing agencies The ideal candidate is someone who can develop engaging social media strategies, stay on top of the latest trends, and coordinate seamlessly with cross-functional teams If you have a flair for modern design, an eye for trending content, and the ability to effectively manage online communities, wed love to hear from you! Key Responsibilities Act as the primary liaison between the company and external marketing agencies, ensuring smooth communication and timely execution of campaigns. Content Planning & Ideation Develop and maintain a social media content calendar. Brainstorm and execute creative campaigns in alignment with current trends and brand objectives. Trend Monitoring & Adaptation Stay updated on the latest social media tools, trends, and innovations. Proactively recommend new content formats, platforms, and approaches to keep our brand presence fresh and modern. Coordinate with internal teams such as design, product, and customer support for relevant resources, approvals, and inputs. Ensure brand consistency across all online channels. Community Management Monitor audience engagement and respond to comments, messages, and reviews in a timely, brand-appropriate manner. Gather feedback from customers to inform content and product decisions. Analytics & Reporting Track and analyze performance metrics (reach, engagement, conversions) to optimize future campaigns. Prepare regular reports highlighting wins, areas for improvement, and insights for strategy refinement. Qualifications & Skills Education: Bachelors degree in Marketing, Communications, or a related field preferred. Experience: 1-3 years of proven experience in social media management or digital marketing. Technical Skills: Proficiency with social media platforms (Facebook, Instagram, LinkedIn, etc.) and scheduling tools. Soft Skills: Exceptional communication and interpersonal skills, fostering strong professional relationships. Highly organized with sharp attention to detail and a structured approach to tasks. Skilled at multitasking, prioritizing responsibilities, and staying productive in high-pressure environments. Creative thinker with a modern, aesthetically driven design sensibility.