Company: PUNO – India’s Leading Indoor Entertainment Brand Join PUNO’s dynamic team in Jaipur as a Telesales Executive , where you’ll play a key role in business development. Your focus will be on lead generation, sales calls, effective communication, and resolving customer queries to promote our innovative entertainment services. Key Responsibilities: Generate and manage business leads Conduct tele sales and follow-up calls Communicate value propositions effectively Resolve customer queries and ensure satisfaction Requirements: Strong communication and interpersonal skills Experience in telesales, lead generation, or customer support Ability to work on-site in Jaipur Background in the entertainment/amusement industry is a plus Bachelor’s degree in Business, Marketing, or related field Be a part of redefining entertainment in India with PUNO! Show more Show less

Location: Jaipur - 200ft bypass Experience: Minimum 3 years in voice-based customer support (team management experience preferred) Employment Type: Full-Time Industry: Customer Support / BPO / Call Center Shift: [Timings 11 AM to 08 PM / 10 AM to 07 PM] Job Summary: We are looking for an experienced and dynamic Senior Head – Voice Process to lead and manage our customer support team. The ideal candidate will have a strong background in voice-based customer service operations, team management, and performance optimization. This role requires a strategic thinker who can help grow the business, understand market needs, analyze trends, and ensure the team achieves their targets consistently. If you are passionate about customer satisfaction, team leadership, and operational excellence, we’d love to hear from you. Roles and Responsibilities: Team Management & Leadership Lead and manage the voice support team to deliver high-quality customer service. Set clear performance goals and KPIs for the team. Train, mentor, and coach team members to achieve individual and team targets. Monitor performance and provide regular feedback to ensure continuous improvement. Business Growth & Strategy Drive initiatives to improve customer satisfaction, retention, and operational efficiency. Work with senior management to align customer support strategies with business goals. Identify new opportunities for service enhancement and business growth. Market Understanding & Analysis Analyze customer feedback, market trends, and competitor activities. Recommend adjustments to support processes based on market needs and company goals. Stay updated with industry developments and apply insights to improve services. Performance Monitoring & Target Achievement Ensure timely and accurate achievement of individual and team targets. Use performance dashboards and reports to track and manage productivity. Take corrective actions when performance deviates from targets. Reporting & Communication Create and present detailed reports on team performance and market analysis. Ensure smooth communication within the team and across departments. Resolve escalated issues professionally and efficiently. Process & Quality Improvement Develop and enforce SOPs for consistent service delivery. Identify process gaps and lead initiatives for continuous improvement. Maintain high levels of quality, compliance, and data security. Key Skills Required: Team Leadership and People Management Customer Support (Voice Process) Excellent Communication (English/Hindi/Regional languages if needed) Performance Monitoring and KPI Management Strategic Thinking and Problem Solving Market Analysis and Business Insight Training and Development CRM Tools and Call Center Technology Conflict Resolution and Escalation Handling Adaptability and Stress Management Show more Show less

1. Respond promptly to messages and comments on Instagram, Facebook, YouTube, and Google Business. 2. Address guest reviews on Google, maintain a record of negative reviews, and provide responses using approved templates. 3. Create engaging Reels, Stories, and other multimedia content following brand guidelines. 4. Ensure daily posting of Stories across various themes like food, drinks, testimonials, events, and offers. 5. Prepare and submit a detailed monthly content calendar in the last week of the preceding month for review and approval. 6. Post approved designs from the creative team along with relevant captions and hashtags across all social media platforms. 7. Monitor social media trends and viral content. 8. Analyze competitor strategies and share actionable insights with the marketing team. 9. Curate, pitch, and finalize collaborations with influencers and vloggers. 10. Ensure at least 8 influencer visits per month and manage deliverables, MOUs, and content collection. 11. Define audience segments for ads and collaborate with the marketing team for campaign execution and analysis. 12. Capture high-quality photos and videos of daily activities, special events, and behind-the-scenes content for use in marketing. 13. Coordinate with internal teams for planning and executing social media strategies for upcoming events and festivals (minimum 15 days in advance). 14. Update all venue TVs/LEDs with relevant creatives, including birthday visuals, and maintain a tracking sheet (Google Sheet/Excel). Show more Show less

Company Description PUNO is a leading indoor amusement & entertainment facility provider in India, known for its state-of-the-art Indoor Entertainment Centers. A flagship initiative of Shri Poornima Entertainments LLP, PUNO launched India's 1st Indoor Adventure & Trampoline Park in Jaipur in 2020. With expansions to Raipur, Pune, and Guwahati, PUNO continues to offer unique, world-class experiences. Committed to innovation, PUNO introduced PUNO ADVANCE, India’s 1st Emerging Experiential Entertainment Center, showcasing the future of gaming and entertainment technology. Join PUNO's inclusive, dynamic work environment and #BEPUNOFIED! Role Description This is a full-time on-site role for a Facility and Maintenance Manager based in Jaipur. The Facility and Maintenance Manager will oversee daily operations, manage maintenance activities, ensure safety compliance, and coordinate with vendors and contractors. Responsibilities include maintaining the facility's infrastructure, handling any repairs or upgrades, and ensuring a high standard of cleanliness and functionality. The manager will also develop maintenance schedules and manage budgets effectively. Qualifications Skills in facility management, maintenance planning, and vendor coordination Having Experience in HVAC, Plumbing, Electrical Work, Fire Equipment's, Furniture Work and Civil Work., Experience in safety compliance, infrastructure upkeep, and repair management Budget management and scheduling skills Strong problem-solving and organizational skills Excellent communication and team collaboration abilities Ability to work independently and prioritize tasks effectively Experience in the entertainment or hospitality industry is a plus Bachelor's degree in Facility Management, Engineering, Business Administration, or related field Show more Show less

Job description Company Description PUNO, a flagship initiative of Shri Poornima Entertainments LLP, is a leading provider of indoor amusement & entertainment facilities. With state-of-the-art Indoor Entertainment Centers, PUNO has gained a name of repute in the industry. The company aims to create a habitable and encouraging work environment for all team members, backed by high standards of organizational work ethos and team spirit. Role Description We are looking for an experienced Senior Administration Executive to supervise daily support operations of our company and plan the most efficient administrative procedures. A great administration executive has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently. The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly. Responsibilities · Conducting physical audit of stock under guidance of Admin Head or Manager and submission of difference report. · Plan and coordinate administrative procedures and systems and devise ways to streamline processes · Ensure the smooth and adequate flow of information within the company to facilitate other business operations · Auditing of the store and other process as prescribed and submit reports, follow up with concerned departments to get it resolved. · Oversee facilities services, maintenance activities and tradespersons (e.g. electricians) · Organize and supervise other office activities (renovations, event planning etc.) · Ensure operations adhere to policies and regulations Making travel arrangements, booking hotels/accommodation, food, for new joinee , inter branch visit of employee, CEO, inter branch transfer of any employee and arranging for audio-video equipment for the meetings, food etc. and manage inter branch visit of employee ( accommodation, travel, food etc. as per policy & budget) Qualifications Executive Administrative Assistance and General Administration skills Strong Interpersonal Skills Administrative Assistance and Communication skills Excellent organizational and time-management abilities Proficiency in MS Office (Word, Excel, PowerPoint) Ability to maintain confidentiality and handle sensitive information Experience in the entertainment or hospitality industry is a plus Bachelor's degree in Business Administration or related field Show more Show less

Company Description PUNO is a leading indoor amusement & entertainment facility provider that has established itself in the niche segment. With its state-of-the-art Indoor Entertainment Centers, PUNO offers value-added services and has gained a reputation in the industry. PUNO is a flagship initiative of Shri Poornima Entertainments LLP, a parent group with expertise in concept development and delivery across multiple businesses. PUNO aims to create a Pan India presence and deliver exceptional experiences to its guests. Role Description This is a full-time on-site role for a Corporate Sales Executive - B2B Sales. As a Business Development Executive, you will be responsible for driving B2B sales and building strong relationships with clients. You will identify opportunities, develop sales strategies, and negotiate contracts for Corporate parties, benquet etc.. This role is located in Pune. Corporate Sales, school trip & Group Bookings: 1. Coordinate & attend inbound sales lead. 2. Lead Generation, Visit to corporates, schools etc. 3.Develop a comprehensive group booking strategy that outlines goals, target markets, and specific tactics. 4. Build and maintain relationships with corporate clients, Mall, event planners, travel agencies, schools and other potential group organisers. 5. Gather feedback from group clients after their bookings to identify areas for improvement. 6. Coordinate with the operations team to ensure they can accommodate the needs and preferences of group bookings. 7. Ensure seamless execution of group events & parties. 8. For school bookings contact to multiple coordinators, offer a well affordable plan & get everything arranged with best services every time. 10. Maintenance of the calls & leads data 11. Taking the booking of guests as per the predefined booking format. 12. assist the team for the booking, getting the feedback from customer. 13. Connect with college coordinators to get the college bookings, offer them a lucrative plan made in discussion with management. 14. Convince clients to organize their events like Birthday Celebration, Kitty Party, School Picnic, Official Team Meeting, get together etc. 15 Convince clients to purchase PUNO membership Cards by using a script or persuasive technique 16. Actively seek out new sales opportunities through cold calling, networking & social media. 17. Maintain and develop good relationship with customers through personal contact or meetings 18. Prepare and deliver appropriate presentations on products and services 19. Daily reporting of calls, visits and work done in the given format. Show more Show less