Commercial Operations & After Sales Manager

You will be mainly accountable for:

• Oversee and enhance the entire order-to-delivery and after-sales support process for India by applying best practices, boosting operational effectiveness, improving customer satisfaction, and ensuring compliance with established performance objectives.
• Enhance forecasting accuracy, improve inventory turns, ensure on-time delivery, reduce lead times, manage aging stock, minimize delivery errors, accelerate complaint resolution, and increase digital order penetration.
• Implement integrated business planning across sales operations units, refine inventory governance, align demand with finished-goods availability, and optimize processes to reduce delivery lead time and improve DIH.
• Standardize sales & operations planning, purchasing, and fulfilment processes while ensuring visibility of excess stock regionally and maintaining accurate forecasting to ABB supply units and external suppliers.
• Oversee logistics operationsincluding inbound, storage, picking, value addition, outbound, and documentationwhile monitoring and improving third-party logistics performance and supporting contract renewals or modifications.
• Build organizational capability by coaching teams on gap analysis and continuous improvement using lean and value-chain tools, ensuring warranty service quality, ensuring safety compliance, and developing a reliable operations organization.

Qualifications for the role:

• Over 10 years of manufacturing or operations management experience in multinational companies.
• Several years of relevant experience in the Electrification industry; engineering background.
• Extensive skills in market intelligence, strategic thinking, implementation, business process improvement, and operational excellence; Six Sigma Green Belt or higher.
• Deep cultural awareness with a collaborative working style and effective communication skills.
• Notable communication abilities and leadership qualities, capable of leading teams, supporting personal growth, and initiating changes.
• A deep commitment to customer satisfaction, consistently delivering on expectations and cultivating productive relationships both inside and outside the organization.
• High commitment to safety and integrity, adhering to company safety rules, ABBs Code of Conduct, and ABB Value Pairs.