Collections Manager

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Collection Manager’s Core responsibilities
  • Manage the collections team:
Supervise and train collections agents, manage workloads, and monitor their performance.
  • Develop strategies:
Create and implement procedures and strategies to improve collection efficiency, recover outstanding debts, and reduce delinquencies.
  • Oversee accounts:
Monitor and review delinquent accounts, and identify trends and risks.
  • Handle escalated issues:
Intervene and resolve complex or escalated collections problems and negotiate payment agreements.
  • Ensure compliance:
Make sure all collection activities comply with relevant laws, regulations, and internal company policies.
  • Report on performance:
Prepare and present reports on the collections team's performance to senior management.
  • Analyze data:
Analyze data to identify trends, areas for improvement, and to create collection plans.

Required Skills And Qualifications

  • Education:
A bachelor's degree in any stream.
  • Experience:
Typically requires experience in collections from Auto loan background and should have experience in Agency handling (Past or present).
  • Technical skills:
Proficiency in collections processes, data analysis, and often specific software.
  • Soft skills:
Strong problem-solving, negotiation, and communication skills are crucial for interacting with both the team and clients.
  • Leadership:
Must have the ability to supervise, train, and motivate a team.

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