Collections Manager

Role & responsibilities

Key Responsibilities:

• Responsible for collection write off for the assigned territory.
• Responsible for reviewing account allocations and collections targets by bucket to agencies
• Regularly follow up with the default customers through a dedicated team
• Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
• Manage productivity by fixing productivity parameters, Agencies monitoring performance against set parameters and daily reviewing the same
• Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise
• Ensuring that detailed background and reference check has been done by agencies
• Building relationships with key clients to ensure timely collections are made
• Agency management with high level of integrity
• Updating of feedback in collection module, updating of money receipts in collection module
• System upload of trails and feedback and necessary entries by 100% coverage and timely updates and adhere and implement HFCL policies and process at Agencies
• Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedback
• Responsible for driving 100% compliance and shows high level of integrity
• Responsible for maintaining hygiene, escalations management and compliances.
• Compliance on code of conduct and monthly audits of vendors

Preferred candidate profile

• Graduate or above
• 2-4 years experience in field collections, preferred from NBFC/fintech or banking.
• Strong leadership and team management capabilities.
• Good communication, negotiation, and interpersonal skills.
• Basic knowledge about collection software, CRM tools, and MS Office.
• Data-driven with strong analytical and problem-solving skills.
• Knowledge of RBI guidelines, NBFC regulations, and fair debt collection practices.
• Ability to manage stress and multitask in a fast-paced environment.