Job
Description
Role & responsibilities Key Responsibilities: Project Management and Execution: Manage and track end-to-end IT and transformation initiatives. Support project managers in creating and maintaining project plans, timelines, and milestones. Ensure timely delivery of projects by monitoring progress, identifying risks, and proposing mitigation strategies. Data Analysis and Reporting: Analyze data to identify trends, challenges, and opportunities for improvement. Prepare and present reports, dashboards, and metrics to track project performance and impact. Conduct root cause analysis for any deviations and recommend actionable solutions. Stakeholder Collaboration: Work closely with cross-functional teams to gather insights, align objectives, and ensure cohesive execution of initiatives. Manage end-to-end relationships with stakeholders to foster trust, alignment, and shared ownership of project outcomes. Communicate project updates, challenges, and achievements to stakeholders at various levels. Change Management: Support change management activities, including stakeholder communication, training, and adoption plans. Assist in creating materials such as presentations, user guides, and FAQs to facilitate seamless transitions. Process Improvement and Use of Automation: Identify opportunities for process optimization and standardization across departments. Leverage automation tools and AI-driven solutions to enhance efficiency and productivity. Recommend and implement innovative solutions to improve overall operational efficiency. Critical Thinking and Problem-Solving: Exhibit critical thinking and quick decision-making skills to address project challenges effectively. Evaluate complex scenarios and propose practical, actionable solutions in a timely manner. Documentation and Governance: Maintain comprehensive documentation of project activities, decisions, and outcomes. Ensure adherence to governance frameworks and compliance standards. Presentation and Communication: Develop high-quality, fast-paced PowerPoint presentations with concise, impactful two-line information summaries. Ensure presentations effectively communicate key insights, strategies, and outcomes to diverse audiences. Business and Collections Grasp: Develop and maintain a strong understanding of business operations and collections processes. Use insights from business and collections to drive strategic decision-making and improve project outcomes. Collaborate with business and collections teams to ensure alignment of transformation initiatives with organizational goals.
