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Collection manager - Unsecured Hero Fincorp

2.0 - 7.0 years

4 - 7 Lacs

kolkata, hyderabad, bengaluru

Work from Office

Role & responsibilities Key Responsibilities: Lead, coach, and manage the collections call centre team to achieve collection and recovery targets. Develop and execute collection strategies specific to the digital loan portfolio to maximize resolution rates. Monitor call quality, team productivity, and adherence to compliance standards through regular audits. Analyze collection data to identify bottlenecks, high-risk accounts, and areas for process improvement. Collaborate with legal and operations teams for escalations and tough case resolutions. Ensure compliance with RBI guidelines, NBFC policies, and fair debt collection practices. Manage customer escalations and sensitive cases requiring...

Posted 2 days ago

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