2.0 - 5.0 years

7 - 8 Lacs

hyderabad, solapur, delhi / ncr

Work from Office

Role & responsibilities Key Responsibilities: Responsible for collection write off/ BX & B1 for the assigned territory. Responsible for reviewing account allocations and collections targets by bucket to agencies Regularly follow up with the default customers through a dedicated team Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force Manage productivity by fixing productivity parameters, Agencies monitoring performance against set parameters and daily reviewing the same Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise Ensuring that detailed background and reference check has been...

Posted 5 days ago

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Collections Manager Hero Fincorp

2.0 - 5.0 years

4 - 7 Lacs

bhopal, ujjain, vadodara

Work from Office

Role & responsibilities Key Responsibilities: Responsible for collection write off for the assigned territory. Responsible for reviewing account allocations and collections targets by bucket to agencies Regularly follow up with the default customers through a dedicated team Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force Manage productivity by fixing productivity parameters, Agencies monitoring performance against set parameters and daily reviewing the same Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise Ensuring that detailed background and reference check has been done by ...

Posted 1 month ago

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Collection manager - Unsecured Hero Fincorp

2.0 - 7.0 years

4 - 7 Lacs

kolkata, hyderabad, bengaluru

Work from Office

Role & responsibilities Key Responsibilities: Lead, coach, and manage the collections call centre team to achieve collection and recovery targets. Develop and execute collection strategies specific to the digital loan portfolio to maximize resolution rates. Monitor call quality, team productivity, and adherence to compliance standards through regular audits. Analyze collection data to identify bottlenecks, high-risk accounts, and areas for process improvement. Collaborate with legal and operations teams for escalations and tough case resolutions. Ensure compliance with RBI guidelines, NBFC policies, and fair debt collection practices. Manage customer escalations and sensitive cases requiring...

Posted 1 month ago

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