Collection Team Lead

A Collections Team Leader manages a team of debt collectors, ensuring timely and efficient debt recovery while maintaining positive customer relationships. They oversee daily operations, provide guidance and training, and implement strategies to optimize debt collection performance. Key responsibilities include monitoring team performance, resolving escalated issues, and reporting to senior management. Responsibilities:

• Team Management:Supervise, motivate, and guide a team of debt collectors, ensuring they meet or exceed individual and team collection targets.
• Training and Development:Provide training and coaching to team members on collection techniques, customer service, and company policies.
• Performance Monitoring:Track team performance against key performance indicators (KPIs) like collection rates, delinquency rates, and customer satisfaction.
• Strategy Implementation:Develop and implement effective collection strategies, including negotiation techniques and payment plans, to maximize debt recovery.
• Escalation Management:Handle escalated collection issues and disputes, working with customers to find mutually agreeable solutions.
• Compliance:Ensure that all collection activities comply with company policies, legal regulations, and ethical guidelines.
• Reporting:Prepare and present regular performance reports to senior management, highlighting key trends and areas for improvement.
• Customer Relationship Management:Maintain positive relationships with customers while effectively managing the collection process.
• Process Improvement:Identify opportunities to improve the efficiency and effectiveness of the collections process.
• System Proficiency:Utilize collections software and systems effectively for tracking, reporting, and managing collections activities.

Skills and Qualifications:

• Leadership Skills:Proven ability to lead, motivate, and guide a team, fostering a positive and productive work environment.
• Communication Skills:Excellent verbal and written communication skills for interacting with team members, customers, and management.
• Problem-Solving Skills:Strong analytical and problem-solving abilities to address complex collection issues and develop effective solutions.
• Negotiation Skills:Ability to negotiate payment arrangements and resolve disputes effectively.
• Organizational Skills:Exceptional organizational and time management skills to manage multiple tasks and priorities.
• Knowledge of Collections:Familiarity with debt collection laws, regulations, and best practices.
• Customer Service Skills:Ability to provide excellent customer service while managing the collection process.
• Technical Skills:Proficiency in using collections software and systems.
• Education:A bachelor's degree in finance, business, or a related field is often preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person