Team Leader (Collection)

Job Description

Job Description: Key Responsibilities: Team Management: Supervise, mentor, and guide a team of collection executives. Ensure team productivity and performance targets are met consistently. Conduct daily huddles and review sessions with the team. Collection Activities: Monitor follow-ups and daily collection activities. Ensure proper handling of customer objections and queries. Support in resolving escalated customer issues. Reporting and MIS: Maintain daily/weekly/monthly collection reports. Track and report team performance and collection progress to higher management. Training & Development: Provide regular training and feedback to team members. Identify low performers and assist in performance improvement. Compliance & Quality: Ensure adherence to company policies, legal guidelines, and client compliance. Monitor call quality and data handling practices. Client Interaction: Coordinate with the client or internal stakeholders for updates and performance reviews. Implement changes as per client requirements and feedback. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 7207914723