Collection & Recovery Executive / Intern

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Job Summary

Collection & Recovery Executive / Intern

Key Responsibilities

• Collection & Follow-Up Management
• Monitor and track outstanding payments from clients, franchisees, and business partners.
• Conduct regular follow-ups via calls, emails, and written communication for payment collection.
• Ensure timely reminders and escalation of overdue accounts as per company policy.
• Coordinate with sales and accounts teams for payment status clarification and reconciliation.
• Update client ledgers and ensure accurate reflection of outstanding receivables.
• Recovery & Dispute Assistance
• Assist in initiating structured recovery processes for long-pending or default accounts.
• Support in preparing recovery notices, demand letters, and follow-up documentation.
• Coordinate with Legal Department for escalation of critical or delinquent cases.
• Maintain records of recovery actions, communication history, and settlement discussions.
• Documentation & Reporting
• Maintain detailed records of collections, pending dues, commitments, and payment schedules.
• Prepare MIS reports, aging reports, and collection status updates for management review.
• Track payment commitments and ensure adherence to agreed timelines.
• Assist in audit and compliance-related documentation for financial recoveries.
• Client Coordination & Relationship Handling
• Maintain professional communication with clients while ensuring firm recovery practices.
• Address client queries related to invoices, payment terms, and outstanding balances.
• Support relationship management by resolving payment issues tactfully and efficiently.
  

Qualifications & Skills

• Graduate in Commerce, Finance, Management, or related field (Law background is an added advantage).
• Fresher or 0–2 years experience in collections, accounts receivable, or recovery role (for Executive).
• Strong communication, negotiation, and persuasion skills.
• Basic understanding of billing systems, invoicing, and collection processes.
• Good organizational skills with attention to detail.
• Ability to handle pressure and meet collection targets.
• Professional attitude, confidentiality, and ethical working approach.
  

Key Competencies

• Result-oriented and persistent mindset
• Strong follow-up and coordination abilities
• Time management and prioritization skills
• Problem-solving and conflict resolution
• Basic knowledge of financial and recovery procedures