1152 Collection Management Jobs - Page 4

Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization and influence reduction in bucket inventory by enhancing performance. Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head. To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence. Liaison with other functions and departments viz. sales , credit, operations , RIC

Role & Responsibilities Manage and deliver optimal performance on rollbacks, resolutions, and field resource utilization. Drive efficiencies across the assigned portfolio through effective receivables management. Monitor and enhance Receivables Management metrics. Ensure high Productivity Management through process adherence and performance tracking. Handle Vendor Management including onboarding, performance monitoring, and compliance. Demonstrate strong Negotiation and People Management skills in handling agencies and field staff. Ensure robust Process Management aligned with organizational goals and compliance standards. Preferred Candidate Profile Education: Graduate / Postgraduate Experience: Minimum 3 years in the financial industry Team Handling: Experience in managing agency staff/outsourced teams Maturity: Capable of managing pressure situations involving customers, vendors, and targets Skills Required: Strong communication skills Ability to meet deadlines and handle compliance requirements Effective follow-up skills and target achievement mindset Proven ability to manage high-stress, result-driven environments

As a Regional Collections Manager, you will be responsible for monitoring and maintaining collections within the city. Your duties will include managing repossession processes, coordinating with collection agencies, repossession agents, and overseeing the sale of assets. You will also be in charge of handling legal formalities related to collections. A key aspect of your role will involve team management, where you will lead and drive a team of Collection Managers and Offroll staff. Your leadership skills will be crucial in ensuring the efficiency and effectiveness of the collection team. To qualify for this position, you should be a graduate with a minimum of 6-8 years of experience in collections. The ideal candidate will be confident, possess the ability to manage a team of collections professionals, be willing to go out into the field when required, and provide training to the team as needed.,

Job Title: Collection and Credit Manager Key Responsibilities: 1. Collections and Receivables Management: • Monitor outstanding receivables and overdue accounts to improve cash flow. • Ensure timely follow-up on pending payments with customers and sales teams. • Drive collection efficiency through proactive engagement and dispute resolution. • Reduce DSO (Days Sales Outstanding) and improve working capital management. 2. Dispute Resolution and Customer Coordination: • Investigate payment discrepancies, debit notes, and claim settlements. • Coordinate with sales, legal, and finance teams to resolve disputes and ensure smooth collections. • Negotiate payment plans or settlements with customers in cases of financial distress. 3. Compliance and Reporting: • Maintain audit-ready documentation for credit approvals, payment collections, and risk assessments. • Prepare MIS reports on collections, credit risk, aging analysis, and bad debt provisions. Key Skills and Competencies: Expertise in Credit Risk Assessment & Collection Strategies Strong Knowledge of Accounting, Taxation (GST, TDS), and Compliance Proficiency in ERP & Finance Systems (SAP, Tally, Oracle, or similar) Excellent Negotiation & Dispute Resolution Skills Analytical Mindset for Credit Monitoring & Risk Mitigation Ability to Work with Cross-Functional Teams (Sales, Legal, Fin

Role & responsibilities You will be a member of the MEISA Ship-To-Collect Team, supporting the MEISA organization and our customers in all matters related with invoice disputes and collections. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members Required Experience 1-3 years collections & disputes, billing or Invoicing contact with global customers, customer service skills, root causes analysis. Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills, Negotiation Skills, Problem Solving Skills Languages requirement - English is mandatory Add value experience working with third party auditors / customer portals, Bespoke activities, working experience with SAP/Oracle/Salesforce apps Experience in OTC/STC process. What you can expect Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects A supportive and inclusive work environment. Mentorship and guidance from industry professionals. Exposure to real-world projects. Valuable skills and experience to enhance your resume. Opportunity to enhance your knowledge by using the Tuition Assistance program that will help you abreast with the updates & knowledge in your field.

Job Description: CRM Head Location: Hyderabad Experience: 13+ Years Industry: Real Estate Job Summary: We are seeking a highly experienced and dynamic CRM Head to lead our customer relationship management team. The ideal candidate will have over 13 years of experience in CRM, with a mandatory background in real estate customer support. The role involves overseeing overall CRM activities, including post-sales documentation, registration processes, APF/area processes, and approvals. The CRM Head will manage collections, handle customer grievances, and provide project status updates while leading a dedicated team to ensure the highest level of customer satisfaction. Key Responsibilities: Overseeing Overall CRM Activities: Lead and manage all CRM functions, ensuring seamless coordination across various departments. Ensure a consistent and customer-focused approach in all CRM activities. Post-Sales Documentation and Coordination: Oversee the post-sales documentation process, including coordination and registration procedures. Ensure timely and accurate completion of all necessary documentation for customers. APF/Area Processes and Approvals: Manage APF (Approved Project Finance) and area-related processes. Obtain necessary approvals in a timely manner to facilitate smooth project execution. Collections Projections and Reports: Oversee collections and ensure projections are met in alignment with financial goals. Prepare and present detailed reports on collections, highlighting key trends and areas for improvement. Customer Grievance Handling: Lead the customer support team in addressing and resolving customer grievances promptly. Implement effective grievance redressal mechanisms to maintain high levels of customer satisfaction. Project Status Updates: Regularly update customers on project status, ensuring transparency and trust. Coordinate with the project team to provide accurate and timely information to customers. Customer Meetings: Organize and conduct customer meetings to address concerns, provide updates, and strengthen relationships. Ensure that customer feedback is collected and acted upon to improve service delivery. Team Management: Manage, mentor, and train the CRM team to achieve departmental goals. Set performance targets and ensure the team meets or exceeds them. Foster a customer-centric culture within the team. CRM Strategy Development: Design and implement CRM strategies that align with business goals and customer needs. Drive customer acquisition, retention, and satisfaction through innovative CRM initiatives. Collaboration and Communication: Work closely with sales, marketing, and operations teams to ensure seamless customer experiences. Communicate CRM insights and recommendations to stakeholders at all levels. Process Improvement: Continuously improve CRM processes and systems to enhance efficiency and effectiveness. Ensure compliance with industry regulations and company policies in all CRM activities. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field; MBA preferred. 13+ years of experience in CRM with a strong background in real estate customer support. Proven track record of overseeing CRM activities, including post-sales documentation, registration, APF processes, and approvals. Excellent leadership, communication, and interpersonal skills. Proficiency in CRM software and data analysis tools. Strong problem-solving skills and the ability to manage complex customer relationships. Location: This position is based in Hyderabad. Candidates must be willing to work on-site and have a deep understanding of the local real estate market.

Position: Credit Manager Department : Finance Reporting to: National Head - Credit & Collection Location: Gurgaon, India What is the role? Join us as a Credit Manager at Hilti India, a rare opportunity for ambitious finance professionals to build a global career. As Credit Manager, you lead Hilti India's Credit and Collection department, and are responsible for all aspects of the function including development and execution of credit and collection policies, management of credit risk to ensure sustained business growth, and facilitating the organization's understanding of credit policies and decisions. A successful candidate needs to be internationally mobile, and ready to embark on a multinational career by leveraging opportunities in Hilti locations across the globe Key Responsibilities & goals: Continued monitoring and review of the credit & collection policies to meet the current business, industry, and economic requirements. Analysis and management of credit management tool in line with credit policy. Clear communication of the credit policy to the organization by way of training and internal communications. Balance risks and opportunities when assessing customer needs and the company's risk exposure. Sees the end-to-end process and makes decisions based on the big picture beyond own function with thorough assessment of business impact internally and externally. Ensuring New Accounts are correctly assessed and processed efficiently. Monitoring compliance with credit policy & internal controls to ensure all credit legislative requirement are compliant. Lead, develop and motivate the credit team to drive continue high performance What are the essential knowledge, experiences and skills you need for this role? Qualified CA or MBA in Finance/International Business Economics Rank Holder CA or MBA from a premier B School will be an added advantage Graduation degree in Commerce or Accounting will be preferred 3-5 years of experience post MBA/CA, ideally in Credit/Collection Team Handling Experience Advanced level knowledge in Excel, BI Strong interpersonal communication skills Ability to maintain strong relationships with cross functional teams, external clients and internal colleagues.

We are looking for a highly skilled and experienced professional to join our team as an Associate/Senior Associate - Debt Syndication/NPA Resolution. The ideal candidate will have 2-10 years of experience in the IT Services & Consulting industry, preferably with a background in debt syndication or NPA resolution. Roles and Responsibility Manage and coordinate debt syndications to ensure timely and successful project execution. Develop and maintain relationships with clients, lenders, and other stakeholders to facilitate effective communication and collaboration. Conduct thorough analysis of financial data and market trends to identify opportunities for growth and improvement. Collaborate with cross-functional teams to develop and implement strategies for NPA resolution and debt management. Provide expert advice and guidance on debt syndication and NPA resolution matters to internal stakeholders. Monitor and report on key performance indicators (KPIs) related to debt syndication and NPA resolution. Job Requirements Strong understanding of debt syndication principles, practices, and regulations. Excellent analytical, communication, and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong relationship-building and negotiation skills. Experience working with financial data analysis tools and software. Strong attention to detail and organizational skills.

Hi, We are looking for Executive Roles and Responsibilities Bills submission Client meetings and resolving their disputes Responsible for accounts reconciliation with customers. Collections, maintaining the DSO and focusing on overdue Payment accounting in the system along with accounting deductions or credit notes. Identification of cases based on the history for further movement to legal or external agency. Issuing NDCs to customers on a regular basis Sales Targets Desired Candidate Profile Expertise in excel is a mandate with background of commerce or basic understanding of financial terms.

Job Title: Area Collections Head Company Name: Kinara Capital Job Description: The Area Collections Head will be responsible for overseeing and managing the collections process within a designated geographic area. This role involves developing strategies to maximize collections efficiency while ensuring customer satisfaction. The successful candidate will lead a team of collections officers, monitor collection performance metrics, and implement best practices to optimize recovery rates. The Area Collections Head will also work closely with other departments, including sales and customer service, to resolve issues and enhance the overall customer experience. Key Responsibilities: - Develop and implement collections strategies to achieve targets and minimize write-offs. - Lead, mentor, and manage the collections team to ensure high performance. - Establish and monitor KPIs for collections performance and take corrective actions as necessary. - Collaborate with cross-functional teams to address customer concerns and promote timely collections. - Conduct regular training sessions for the collections team to enhance skills and knowledge. - Analyze collections data to identify trends and areas for improvement. - Prepare regular reports on collections performance for senior management. - Ensure compliance with legal and regulatory requirements in the collections process. - Foster strong relationships with customers to enhance repayment rates and reduce delinquencies. Skills Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficient in data analysis and performance metrics. - Problem-solving abilities and strategic thinking. - Strong negotiation skills and customer-oriented mindset. - Ability to work under pressure and meet tight deadlines. Tools Required: - Proficient in Microsoft Excel and data analysis tools. - Familiarity with collections management software. - Experience with CRM systems to manage customer interactions. - Knowledge of database management systems. - Understanding of financial regulations and compliance in collections. This role is ideal for individuals who have a passionate approach to collections and are committed to leading a team towards achieving organizational objectives while maintaining a positive customer experience.

ESAF Small Finance Bank is Hiring!!! (Micro banking channel) Job Profile : Customer Service Manager Vertical : Micro Banking Interested candidates may contact or WhatsApp: 8714683798 - Mr. Arul Criteria: *) Candidates having 5 plus years of experience in Micro finance/banking (in Group loan product). *) Minimum 3 plus years of experience in team handling. Qualification : Any degree/ Any PG Age : 40 Job Description Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, and asset quality of portfolio. Manage operations and overall functioning of the branch assigned. We are looking forward to meet you!!!

ESAF Small Finance Bank is Hiring!!! (Micro banking channel) Job Profile : Customer Service Manager Vertical : Micro Banking Interested candidates may contact or WhatsApp: 8714683798 - Mr. Arul Criteria: *) Candidates having 5 plus years of experience in Micro finance/banking (in Group loan product). *) Minimum 3 plus years of experience in team handling. Qualification : Any degree/ Any PG Age : 40 Job Description Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, and asset quality of portfolio. Manage operations and overall functioning of the branch assigned. We are looking forward to meet you!!!

Job Title: Tele caller Job Location: Tin Factory , Bangalore Experience : Minimum 6 months to 2 year in Telecalling/Collections Salary: 18,000 to 23,000 in hand Languages Required: English & Hindi (Mandatory) Work Schedule: 6 Days Working | 1 Rotational Week Off Job Overview: A Collection Executive is responsible for recovering pending dues or EMIs from customers through regular follow-ups via phone calls or other communication channels. The role involves ensuring timely payments, maintaining positive customer relationships, and achieving collection targets in line with company policies. Key Responsibilities: Perform outbound calls to customers for EMI collection and loan recovery Provide proper assistance and solutions for payment-related queries Maintain accurate records of interactions and follow-ups Handle customer objections professionally and ensure positive resolution Work towards achieving monthly collection targets Maintain compliance with company policies and regulatory standards Why Join Us: Attractive fixed salary and incentive structure Friendly work environment and supportive team candidates earn upto 10K to 15K additional incentives based on performance every month Interested Share your updated resume via WhatsApp to: 9342243311 or chandu.dhrs@gmail.com

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Genpact Virtual Drive for OTC Collections - Gurgaon on 25 July Date: 25 July 2025 Time: 11.30 AM to 1.00 PM MS Teams Meeting ID: 498 306 874 907 8 MS Teams Passcode: Hk338TY7 Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a phenomenal teammate to process any Adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications • Any Graduate • Strong Communication Skills (verbal and written) • High Energy level Preferred qualifications • Good customer handling skills Flexibile to work in US rotational shifts Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity