Collection Officer - Two Wheeler Loans

As a Portfolio Manager, your primary responsibilities will include: - Allocating portfolios to vendors based on past performance trends and Field Officer availability, while ensuring sufficient manpower capacity for the portfolio. - Reviewing cases with Field Officers and Team Leaders, and assigning work based on disposition codes. - Coordinating with agency resources to plan calls effectively for better resolution, and providing necessary support on challenging cases. - Periodically allocating receipt books and Repo kits, and conducting audits to maintain accuracy. - Ensuring timely closure of agency billing within 60 days of completing the work month. - Securing prior approvals for repo cases and assisting agencies in managing repo-related issues. - Addressing collection/repo related customer service issues and escalations. - Collaborating with the legal team to initiate legal actions against chronic defaulters and handling cases filed against the organization by customers or third parties. - Tracking and reviewing Bounce Back Team (BKT) resolutions at the agency and Field Officer levels. - Monitoring and limiting flow rates to the next BKT based on the location you oversee. - Identifying non-performing Field Officers, recruiting new team members, and providing training as needed. - Ensuring timely closure of Customer Relationship Management (CRM) queries as per the assigned Turnaround Time (TAT). - Responding to RCU audit queries before the TAT and implementing committed actions at the field level. - Addressing receipt book discrepancies with agencies to prevent reoccurrence of such issues in the field. - Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting reports regularly to Assistant Circle Manager (ACM) or Regional Circle Manager (RCM). - Reporting non-functional HHTs to the IT team for necessary support. If there are any additional details about the company in the job description, please provide them for inclusion in the job description.,