7 Bkt Resolution Jobs

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOS) availability, while ensuring adequate manpower capacity for the portfolio. Collaborate with FOS and Team Leaders to review cases and assign work based on disposition codes. Coordinate with agency resources for call planning to improve resolution rates and provide necessary support on challenging cases. You will oversee the allocation and periodic auditing of receipt books and Repo kits. Ensure timely closure of agency billing within 60 days of completing the work month. Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. Address collection/repo customer service matters and handle escalations effectively. Collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies on cases filed against the organization by customers or third parties. Track and review BKT resolutions at the agency and FOS levels. Monitor and restrict flow rates to the next BKT based on the location you manage. Identify and replace underperforming FOS with new recruits, providing training as needed. Close CRM queries within the assigned turnaround time. Address RCU audit queries promptly and ensure the implementation of committed actions at the field level. Discuss receipt book discrepancies with agencies and prevent their recurrence in the field. Ensure 100% utilization of Hand Held Terminals (HHT) and submit reports to Area Collection Manager (ACM) or Regional Collection Manager (RCM) regularly. Report non-functioning HHTs to the IT team for necessary support.,

As an individual responsible for portfolio management in this role, your key tasks will include allocating portfolios to vendors based on past performance trends and Field Officer availability. It will be crucial for you to create sufficient manpower capacity for the assigned portfolio. You will be expected to review cases with Field Officers and Team Leaders, assigning work based on disposition codes. Coordinating with agency resources and planning calls effectively for better case resolution will be a critical aspect of your responsibilities. Providing the necessary support to agencies on challenging cases is also part of your role. You will be accountable for the periodic allocation and auditing of receipt books and Repo kits. Ensuring timely closure of agency billing within 60 days of completing the work for the month is essential. Additionally, securing prior approvals in repo cases and assisting agencies in managing repo-related issues will be within your scope of work. Addressing collection/repo-related customer service problems and managing escalations will also be part of your responsibilities. Your role will involve collaborating with the legal team to initiate legal actions against chronic defaulters and liaising with enforcement agencies in cases filed against the organization by customers or third parties. Monitoring and reviewing BKT resolutions at the agency and Field Officer level is imperative. You will need to track and restrict flow rates to the next BKT based on the specific location you are overseeing. Identifying and removing underperforming Field Officers, recruiting new team members, and providing training as necessary are key tasks that you will be expected to undertake. Closing CRM queries within the assigned Turnaround Time (TAT) and promptly addressing RCU audit queries before the deadline will be crucial. Implementing committed actions at the field level based on audit queries is also part of your responsibilities. You will need to discuss any receipt book discrepancies with the agency to prevent their reoccurrence in the field. Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting regular reports to Area Collection Managers (ACM) or Regional Collection Managers (RCM) are essential. In cases where HHTs are not functioning correctly, you are required to promptly inform the IT team for necessary support.,

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officer availability, as well as ensuring sufficient manpower capacity for the assigned portfolio. You will review cases with Field Officers/Team Leaders and assign work based on disposition codes. Coordinating with agency resources, you will plan calls for better resolution and provide necessary support to the agency on challenging cases. Additionally, you will allocate receipt books and Repo kits, conducting periodic audits. It will be your duty to ensure timely closure of agency billing within 60 days of completing the work for the month. You will also assist agencies in obtaining prior approvals in repo cases and manage repo-related issues. Handling collection/repo related customer service issues and escalations will be part of your responsibilities. You will collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers or third parties. Tracking and reviewing BKT resolution with agencies and Field Officers and ensuring controlled flow rates to the next BKT at your designated location will be crucial. Identifying non-performing Field Officers, recruiting a new team, and providing training when necessary are key aspects of the role. You will need to address CRM queries within the assigned Turn-Around Time (TAT) and respond to RCU audit queries promptly, implementing necessary actions at the field level. Any discrepancies in receipt books should be discussed with the agency to prevent reoccurrence. You are also responsible for achieving 100% utilization of HHT and submitting reports to ACM/RCM regularly. In case of HHT malfunctions, you must promptly inform the IT team for support.,

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOS) availability, ensuring adequate manpower capacity for the portfolio. You will review cases with FOS/Team Leaders and assign work based on disposition codes. Additionally, you will coordinate with agency resources for call planning to improve resolution rates and provide necessary support on challenging cases. Your duties will include allocating receipt books and Repo kits, conducting periodic audits, and ensuring timely closure of agency billing within 60 days of completing the work month. You will also be required to obtain prior approvals for repo cases, assist agencies in managing repo-related issues, and address collection/repo-related customer service problems and escalations. Furthermore, you will collaborate with the legal team to initiate legal actions against chronic defaulters, handle enforcement agency matters related to cases filed against the organization by customers/third parties, and monitor and review Bucket (BKT) resolutions at the agency and FOS levels. You will need to control the flow rates to the next Bucket based on the location you are managing. As part of your role, you will identify and remove underperforming FOS, recruit a new team, and provide training as needed. You will be responsible for closing Customer Relationship Management (CRM) queries within the assigned Turn-Around-Time (TAT) and responding to Recovery and Collection Unit (RCU) audit queries promptly, implementing necessary actions at the field level. Any discrepancies in receipt books should be addressed with the agency to prevent recurrence in the field. You must ensure 100% utilization of Hand Held Terminals (HHT) and submit reports regularly to Area Collection Manager (ACM) or Regional Collection Manager (RCM). In case of non-functional HHTs, you are required to inform the IT team for necessary support.,

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability, ensuring adequate manpower capacity for the portfolio. You will need to review cases with FOs/Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources, you will plan calls for better resolution and provide necessary support to the agency on challenging cases. Your duties will include allocating receipt books and Repo kits, and conducting periodic audits. It is crucial to ensure agency billing closure within 60 days of completing the work month. You will also be required to obtain prior approvals in repo cases and assist agencies in managing repo-related issues. Handling collection/repo-related customer service issues and escalations will be part of your responsibilities. You will be responsible for coordinating with the legal team to initiate legal actions against chronic defaulters and dealing with enforcement agencies in cases filed against the organization by customers/third parties. Tracking and reviewing BKT resolutions at the agency and FOs level is essential, as well as restricting flow rates to the next BKT in your location. Removing non-performing FOs, recruiting a fresh team, and providing training as needed will be part of your role. Closing CRM queries within the assigned Turnaround Time (TAT) and responding to RCU audit queries before the TAT are critical tasks. You will also need to implement committed actions at the field level based on the audit findings. Discussing receipt book discrepancies with the agency and ensuring the prevention of recurring issues in the field is important. Utilizing Hand Held Terminals (HHTs) at 100% capacity and submitting regular reports to the Area Collection Manager (ACM) or Regional Collection Manager (RCM) is required. In case of HHT malfunction, you must promptly inform the IT team for necessary support.,

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability. It will be your duty to ensure adequate manpower capacity for the portfolio. You will need to review cases with FOs / Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources for call planning to improve resolution rates and providing necessary support to agencies on challenging cases will also be part of your role. You will be required to allocate receipt books and Repo kits and conduct periodic audits. Ensuring closure of agency billing within 60 days of completing the work in a month is crucial. You must obtain prior approvals in repo cases and assist agencies in managing repo-related issues. Handling customer service issues and escalations related to collections/repos is another key responsibility. Coordinating with the legal team to initiate legal actions against chronic defaulters and working with enforcement agencies in cases filed against the organization by customers/third parties will be part of your duties. Tracking and reviewing BKT resolutions at agency and FOs levels is essential, along with restricting flow rates to the next BKT based on the location you handle. Identifying non-performing FOs, recruiting a new team, and providing training as necessary will be part of your responsibilities. Closing CRM queries within the assigned Turnaround Time (TAT) and addressing RCU audit queries promptly are crucial. Discussing receipt book discrepancies with agencies and ensuring issues do not recur in the field will be important. Maintaining 100% utilization of HHT and submitting regular reports to ACM / RCM is required. Informing the IT team about non-functioning HHTs for necessary support is also part of the role.,

Roles and Responsibilities :- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.,