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4 Call Planning Jobs

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3.0 - 7.0 years

9 - 16 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

Role: Senior Data Analyst Description: You will be responsible for: • Experienced analytics professional with prior Pharma commercial analytics experience in the below practice areas - Customer segmentation - Sales Force Effectiveness / Operations – Sizing, Alignment, Call Planning • Candidate should be able to leverage various technology platforms Advanced Excel/VBA, Python/R & SQL. Statistical/data science packages expertise will be considered as an added advantage. • Deliver various types of analytics projects, like Customer Segmentation, Alignment Design, Sizing, etc. for delivering complex business operations projects, depending on the needs of the client. • Proactively communicate, internally and externally with senior stakeholders within the team, ensuring that any issues / concerns are handled in a timely manner. • Candidate should be a self-starter and be open to new learnings. Provide technical leadership/ mentorship to junior team members; groom them for additional responsibilities. • Handle small and large datasets on projects efficiently and figure out the right technology to use for processing the data and delivering the analyses. • Develop expertise in pharmaceutical datasets and be a champion within the team. • Collaborate with other members within the team to innovate through automation / new ideas / capabilities / tools. • Meaningfully communicate insights and information to a broad group of stakeholders (internal/external) through excellent oral and written communication.

Posted 1 week ago

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3.0 - 7.0 years

0 Lacs

ghaziabad, uttar pradesh

On-site

Roles and Responsibilities :- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.,

Posted 3 weeks ago

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5.0 - 10.0 years

18 - 30 Lacs

Bengaluru

Work from Office

Role & responsibilities SME on multiple functional areas related to Sales Force Effectiveness. Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects Project management on multiple workstreams through effective delegation & planning Excellent Communication skills with stakeholders of various geographies Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs Use data and reports to develop, optimize and implement strategies to improve sales team performance Suggest new & novel ways to measure & improve call & channel execution Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes Present new insights, capabilities & solutions to key stakeholders Preferred candidate profile

Posted 3 weeks ago

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1.0 - 3.0 years

1 - 2 Lacs

Chennai

Work from Office

We are seeking a dynamic and results-driven Sales and Development Manager to lead our sales efforts and spearhead business development initiatives.

Posted 1 month ago

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