1152 Collection Management Jobs - Page 8

Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Summary: The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers who s monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received.

About the role: As a Relationship Manager at Leap Scholar, your role is crucial in driving conversions within our lead pipeline through both voice and non-voice processes. You will collaborate closely with counsellors to facilitate the application and visa processing for students. Your responsibilities include maintaining continuous engagement with students, conducting follow-ups, gathering feedback, clearing doubts, and acting as a bridge between counsellors and students. The charter for this role will include: Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app. Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others. Customer Success: They would manage learner relationships and ensure their satisfaction. Escalation Management: Address and close tickets raised by students within defined turnaround times. Deferral Policy: Manage deferral requests as an alternative to refunds. Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates Ideal Persona: Bachelor's degree or equivalent. Excellent communication and interpersonal skills. Must have prior experience in sales and marketing. Strong customer service orientation. Ability to handle and resolve customer queries effectively. Problem-solving skills for escalation management. Proficiency in handling payment collection processes. Working Days: 6 days working (Monday/Tuesday rotational week-off) Working Hours: 1pm - 10pm

Role & responsibilities : The RCM shall be responsible for driving the collection efforts and performance in the overdue buckets in the allotted geography for the Microfinance Business of the Company. The detailed description is as follows: Drive collection efforts and achieve collection targets in the allocated overdue buckets for the assigned region, comprising upto 15 branches Hire, train, mentor and lead a team of collection staff across the branches in the respective region Deliver the collection budget and targets in the region through the team of field collection staff and supervisors Implement the collection policies and SOPs as laid down from time to time and ensure required coordination with the Microfinance Sales Team and other functions Develop and implement strategies to achieve collection targets within the assigned Region. Analyze data and market trends to identify opportunities for improving collection efficiency Preferred candidate profile Strong interpersonal and recruitment skills and capable of mentoring and handling freshers, experienced staff etc Should be self-driven and have strong leadership skills Strong data analysis skills are required. Education: Bachelors degree in business administration, Finance, Economics, or a related field; a masters degree is preferred. Industry Exp (NBFC): Experience in Microfinance Sales or Collections is a must. Ideally an experience of atleast 7 years in microfinance sales or collections is required with experience in supervisory role of minimum 3 years handling not less than 4 branches. Experience in the required geography is also a must. Share your CV to babita@sindhujamicrocredit.com Perks and benefits As per industry.

This is 1 year Contract. If interested, please share your CV on dhanashree.kumbhare@randstad.in Key Responsibilities: 1. Credit Limit & Collection Management: Set and monitor customer credit limits to minimize financial risk. Ensure timely collection of outstanding debts and follow up as needed. Implement and enforce company credit policies. 2. Regular Monitoring of Outstanding Accounts: Track and monitor outstanding debts and overdue accounts. Develop strategies for managing and reducing outstanding balances. 3. Debt Ageing Reporting & Analysis: Prepare and analyze debt ageing reports, identifying overdue accounts and trends. Provide management with regular updates on the status of collections. 4. Follow-Up on Vertical-Wise Dues: Regularly follow up with all three companies to ensure dues are cleared on time. Work with Sales and other departments to resolve issues related to outstanding payments. 5. Weekly Regional Dues Review Meetings: Conduct weekly meetings with Branch Managers (BM) and Regional Sales Managers (RSM) to review and discuss regional dues. Ensure timely resolution of any discrepancies or payment delays. 6. Implementing Terms of Trade (TOT)/Agreement: Ensure adherence to the companys terms of trade and credit agreements. Work on improving the credit management processes and policies. 7. Query Handling: Resolve customer queries related to invoices, payments, and credit terms. Act as the first point of contact for any disputes or issues related to payments.

Roles and Responsibilities Building synergy with Regional Office. Driving the sales of Credit Card. Collection Management. Visibility Management. Execution of BTL (Below the Line) activities. Document management, KYC, AML compliances. Will be responsible for managing a team of Off-Roll Sales employees Desired Candidate Profile Good oral and presentation skills. Good interpersonal and problem-solving skills. Self-motivated, goal oriented and multitasking. High energy and ability to create good relationship with Bank Staff Minimum Experience For Regional Relationship Officer Post Graduate with minimum 1 years of experience.( Retail Assets and Credit Cards) Graduate with minimum 3 years of experience. ( Retail Assets and Credit Cards) For Deputy Regional Relationship Officer Graduate with minimum 1 year of experience. (Retail and Credit Cards) Maximum Age : 45 Years as on date of receipt of Application

Role & responsibilities Job Purpose: To lead and oversee the collections and recoveries function of the microfinance business, ensuring effective debt recovery, minimizing delinquencies, and maintaining portfolio quality. The role involves strategic planning, team management, and field operations oversight in alignment with regulatory and company standards. Key Responsibilities: Strategic Leadership: Develop and implement the overall collections and recoveries strategy for microfinance lending products. Monitor portfolio quality and design proactive measures to reduce NPAs and PAR (Portfolio At Risk) levels. Set collections targets and define KPIs for teams across geographies. Operations Management: Lead and supervise zonal/branch-level collections teams, including on-ground field recovery agents. Ensure timely and efficient recovery of overdue accounts while maintaining customer relationships. Coordinate with legal teams for necessary legal actions under SARFAESI, Lok Adalats, arbitration, etc., for hard bucket cases. Performance Monitoring & MIS: Generate and analyze regular MIS reports related to collections, delinquencies, and recovery performance. Track collection efficiency, aging analysis, and take corrective action for underperforming regions or products. Risk & Compliance: Ensure compliance with RBI regulations and internal credit policies for collection practices. Implement fair, ethical, and non-coercive recovery practices in line with the industry code of conduct. Manage reputational risk and escalate high-risk cases appropriately. Team Management: Recruit, train, and motivate collection and recovery personnel. Develop incentive and performance frameworks for the field collection staff. Conduct regular training on soft collections, field risk mitigation, and compliance norms. Key Skills & Competencies: Strong knowledge of microfinance operations and borrower profiles. Expertise in collections lifecycle: early bucket, mid-bucket, and hard bucket recovery. Experience in managing large field teams across geographies. Sound understanding of regulatory compliance, especially RBI & MFIN/SA-DHAN codes. Excellent negotiation, conflict resolution, and communication skills. High integrity, with the ability to handle field pressure and sensitive situations. Educational Qualifications: Graduate in any discipline (preferably Finance, Business, or Law) MBA/PGDM or equivalent preferred Certifications in credit/risk management or recovery processes (optional but beneficial)

Role & responsibilities : Taking care of collection and recovery in Consumer Durable portfolio. Handling individual Collection portfolio. Updating visit trails and money collection details on Mobile App. 100% visit on all cases and tracking asset utilization and availability. Managing daily and weekly targets as to facilitate the monthly targets. Ensuring adherence to processes, compliance and audit related activities. No delay in deposition. Key Responsibilities : Responsible for collection efficiency on timely manner. Responsible for Effective Cost Management. Understanding & Managing Healthy Portfolio. Mandatory Skills : Graduate 3 - 4 yrs experience in consumer durable Good communication and pleasing personality. High level of Self Drive/Enthusiasm.

Job Description-LAP Tele Calling Experience Handling Tele collection vertical & Coordinating with Field team for extra output. Conducting frequent reviews with all levels of employees & Different departments. Managing customer escalation -Direct and indirect. Planning for extraction as well DRR for daily output. Closely Monitoring Input Metrics PTP generation, PTP Conversion, Contractability, Agent Performance report. Forecasting the allocation volume and planning resources. Auditing the PRI /GSM /Dialer systems frequently to understating the connectivity issues and solution. Analyzing ramp up /ramp down whenever we required based on the allocation volume. Preparing multiple RCAs to understating the Product and portfolio issues. Conducting-Weekly reviews frequently. Arranging R & R and other FTE contests: games for better productivity. Call listening sessions and calibration will be conducted on regular basis. Preparing penalization structure to reduce the complaint volume as well business betterment. Involved to Hiring /Training and CQ team for understanding ground. Taking Care of Bucket X Preferred Qualifications: Bachelors Degree or equivalent experience 4- 9 years of related experience in Property Claims Managed a team with at least 15+ FTE Exposure to handling voice / Backoffice Operational experience handling LAP Recovery Knowledge/Skills/Abilities/Experience Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork Applies advanced knowledge of MI creation, MI presentation and showcase relevant team MI team to stakeholders Applies conflict management and problem resolution skills Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data and advanced knowledge of problem solving and preparation of complex reports for analysis Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Job description Responsible for increasing business revenue through efficient management of current customer accounts, student fee collecting status, and management reporting using MIS. Accountable for managing Petty Cash as well as accurately documenting and processing daily transaction data. Duties & Responsibilities: - 1. Maintain Student Wise Batch Wise fee receivables data. 2. Ensure all fees are recovered when they become due and that none are pending as Overdue. 3. Calculate the fee installment payable by the student and inform the parent regarding the total fee and the bifurcation. 4. Accept payments from the customer in the form of cash, credit or debit card, cheque or other forms of payment 5. Answer customers by answering questions if they know the answers regarding fee installments, next date of which fee is to be made and in case if cannot resolve this issue delegate it to next level 6. Reconcile cash collection and fee receipts. 7. Coordinate on a daily basis with the Team Lead and provide daily MIS. 8. Accountable for processing Petty Cash transactions at the Branch.

Collections Manager PRIME VISHWAAS Collection Job Responsibilities: Candidate will handle collection for traditional for UP/UK. Candidate will be responsible for the numbers and losses of the state. Candidate will ensure to maintain the processes of the state and ensure that the process is followed by the team. Candidate will responsible to hire/complete the team in state. He will ensure the proper distribution of the state i.e. teams & vendors. He will handle the vendor management for the state.

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company. Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics. . Drive agencies bucket wise performance for pre-NPA & WOF accounts. Designs and improvise processes to get best outcome Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity. Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements. Tracing NC pool to crack case and improvise resolution. Undertake regular & timely agency reviews team reviews to help increase agency performance. Applicants should possess the following attributes: Good Communication skills Knowledge of call Centre Process. Possess Good knowledge of latest RBI guidelines & compliances Strong analytical and decision-making skills Customer Orientation Communication and Team building skills Flexibility in hours of operation Professional written and verbal communication and Interpersonal skills Ability to communicate well at all levels of the organization

Roles and Responsibilities : Manage a team of collectors to achieve daily, weekly, and monthly targets for debt recovery. Develop and implement effective strategies for collections, including negotiation techniques and legal action when necessary. Analyze data to identify trends and areas for improvement in the collection process. Ensure compliance with regulatory requirements and internal policies related to debt management. Job Requirements : 4-10 years of experience in collections or debt management industry. Strong knowledge of collection management principles, practices, and regulations. Excellent writing skills for drafting letters, reports, and other documents related to collections.

Role & responsibilities Manage a team responsible for collections, focusing on shrinkage and attrition reduction. Oversee the entire collection process from dialing to recovery, ensuring timely payments. Handle escalations effectively to minimize bucket risks and maintain high levels of customer satisfaction. Analyze data using Excel to identify trends and areas for improvement in collections management. Develop strategies to reduce delinquencies and improve overall performance metrics

We are hiring Collection Tele caller Qualification - Graduate must. Basic knowledge of computer. Candidate should be smart and presentable. Language - Bengali & Hindi must(Speaking). English (Average). Candidate should be smart and presentable. Salary - NTH -10286+PF+ESIC+Others incentives. Timing - 9:30a.m-6:30p.m (Monday - Sunday) Week off - One day (In between Monday - Thursday) Male & female both can apply. Job roll - Connect to the customers for EMI/Loan payment reminders. Follow up on overdue accounts and update the system regularly. Provide customers with payment options and resolve basic queries. Maintain polite and professional communication with customers at all times. Explain payment options and resolve basic queries. Update payment status in system. Job location - Dalhousie Payroll - HDB Finance Ltd. Interview Location - Chandni Date - 16.05.25 Day - Wednesday Timing - 9:45a.m-10:30a.m Candidate should be maintain formal attire and bring their updated resume along with all original documents (Aadhar card, pancard,passport size photo, Marksheet & certificate of 10th,12th and graduation,passbook of bank) For more details call Hr Sarmistha @7980952184 (Monday to Saturday 12:00p.m-8:00p.m)

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Team Leader/ Assistant Manager (From Collection/Recovery Background ) Need Immediate Joiner Job Title- Team Leader Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Graduate in any stream. Minimum 1-4-year Experience. Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Interested candidate can share their resume on the below mentioned number- Latika Deshmukh - 9822852916 Thanks and Regards, HR Team

Job Summary: We are seeking a detail-oriented and results-driven OD Collection Executive to manage and recover overdue payments from customers in a professional and mely manner. The ideal candidate will possess strong communication and negotiation skills, along with a basic understanding of credit and collections processes. Key responsibilities: Contact customers via phone, email, or field visits to follow up on overdue accounts.Maintain accurate records of communication and payment arrangements system. Negotiate and establish repayment plans that align with company policies. Escalate unresolved or complex cases to the supervisor or legal team as needed. Monitor and follow up on commitments made by customers for payments. Generate and analyze reports on delinquent accounts. Maintain a professional and respectful attitude during all interactions. Meet collection targets and KPIs as assigned by the management. Ensure compliance with regulatory and organizational guidelines during collection efforts. Qualifications: High school diploma or equivalent; Bachelor's degree in Finance, Business Administration, or related field is a plus. 13 years of experience in collections or customer service (especially in financial services or NBFCs). Strong communication, negotiation, and interpersonal skills. Familiarity with MS Office and collection management systems. Ability to handle high-pressure situations calmly and professionally. Knowledge of local laws regarding debt recovery is advantageous. Qualification: Bachelor's degree in Finance, Business Administration, or related field is a plus.

o Correspond with multiple sources to negotiate payment schedules that suit the customers current financial situation while still satisfying the debt.o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short paymentso Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.o Trace defaulters and assets in coordination with the agencys tracing team and suggest remedial course of actiono Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customero Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.o Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company Qualification : Graduate

In this role, you will lead a team to drive soft bucket collection for the assigned product and territory, focusing on maximizing revenue collection efficiency, minimizing defaults, and achieving optimal collection management outcomes. Required Candidate profile Minimum 5 years of collection experience with 2 years of team handling and agency management. Well versed and hands on with collection analytics and MIS for data management.

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance Job Location

We are looking for a dynamic and presentable professional with excellent communication skills and working knowledge of Business Business Applications (BBAs) and CRM platforms. The ideal candidate will be responsible for driving CRM strategy development and implementation, fostering cross-functional collaboration, and enhancing overall customer experience and engagement. Key Responsibilities: 1. CRM Strategy Development & Execution Design, implement, and manage CRM strategies to improve customer acquisition, retention, and satisfaction. Leverage data-driven insights to personalize customer journeys and optimize engagement campaigns. Monitor CRM performance metrics and implement corrective measures where required. 2. Cross-Functional Collaboration Liaise with sales, marketing, operations, and IT teams to ensure seamless CRM integration and alignment. Act as a key point of contact between business units to support end-to-end customer experience initiatives. Coordinate with internal stakeholders to ensure strategy execution aligns with organizational goals. 3. Customer Relationship Management Build and maintain strong relationships with key clients and stakeholders. Analyze customer feedback, behavior, and trends to improve service and experience strategies. Identify opportunities for upselling, cross-selling, and improving customer lifetime value (CLV). 4. Business Business Applications (BBA) Utilize BBA tools for business analysis, performance monitoring, and decision support. Maintain a working knowledge of key BBA platforms and apply them to improve business outcomes. Support BBA configuration and reporting to enhance strategic planning and operational efficiency. Qualifications & Skills: Bachelor's degree in Business Administration, Marketing, or a related field (BBA preferred); MBA is a plus. 3 - 7 years of relevant experience in CRM, customer engagement, or strategic planning roles. Excellent verbal and written communication skills; confident and presentable in client-facing situations. Hands-on experience with CRM tools such as Salesforce, Zoho, HubSpot, or similar. Working knowledge of BBA platforms and reporting tools (e.g., Power BI, Tableau, ERP dashboards). Strong analytical, problem-solving, and project management capabilities. Ability to manage multiple stakeholders and drive cross-departmental initiatives. Preferred Attributes: Strategic mindset with customer-first orientation. Ability to translate business needs into actionable CRM strategies. Experience working in a fast-paced, collaborative environment.

Job Summary ICSPL is seeking a seasoned Credit Control Head to lead credit management, debt recovery, and accounts receivable operations. The role ensures timely collections, minimizes credit risks, and supports smooth financial processes. Responsibilities: Maintain strong relationships with key customers to facilitate prompt payments and minimize credit risk. Ensure timely debt recovery, negotiate repayment plans, and handle escalated overdue cases. Align payments with sales invoices, reconcile accounts receivables, and resolve discrepancies. Track overdue accounts, prepare aging reports, and provide regular updates on collection performance and credit risks. Collaborate with legal teams to resolve disputes or initiate legal recovery actions when needed. Lead and mentor the credit control team to meet collection targets effectively. • Develop and implement credit control policies and monitor adherence. • Assess customer creditworthiness and set credit limits. • Handle escalated cases of overdue payments and negotiate repayment plans where necessary. Key Role Debt Recovery & Escalation Handling: Drive timely collection of outstanding payments by following up regularly with clients. Negotiate and structure feasible repayment plans for overdue accounts. Take ownership of escalated cases, using both tact and firmness to ensure recovery while preserving client relationships. Reconciliation & Payment Alignment: Ensure incoming payments are correctly aligned with sales invoices and reconcile customer accounts regularly. Identify and resolve any mismatches or discrepancies in billing and payments to maintain clean books. Team Leadership & Performance Management: Lead and mentor the credit control team, setting clear targets, KPIs, and timelines. Provide coaching and support to team members to improve their negotiation and recovery skills. Foster a performance-driven and customer-sensitive culture. Credit Policy Development & Implementation: Develop and refine credit control policies and ensure organization-wide adherence. Monitor compliance to internal credit terms and recommend improvements based on business needs and market practices. Credit Risk Assessment: Assess the creditworthiness of new and existing clients using financial and transactional data. Set appropriate credit limits and terms in consultation with the sales and finance teams to balance business growth with risk management. Qualifications Bachelors/Masters in Finance, Accounting, or related fields. 7+ years in credit control, with 3+ years in a leadership role. Expertise in ERP tools (SAP, Tally) and excellent analytical, negotiation, and communication skills

Role Description This is a customer-facing role with the primary responsibility of interfacing with the customers for outstanding payments. Key Responsibilities Contact customers via phone calls, emails and/or personal visits for overdue payments. Convince the customer to clear the pending dues. Complete ownership & responsibility of assigned tasks. Collaborate with other departments to ensure proper resolution of queries of the customers. Strike a balance between maintaining trustful relationships, and ensuring timely payments Requirements Bachelor s degree 0 -2 years of experience in Collections Excellent communication skills Working knowledge of MS Office Benefits Compensation : Negotiable based on candidate profile (Fixed + Incentives) Opportunity to be part of the early-stage fintech startup and make an impact High performers in this role will be given additional exposure What are we looking for Self-starter with a high sense of ownership Comfortable to work with minimal supervision Hungry to learn and grow Passion to learn & be a better version of oneself; motivated to succeed Bias for action Have the temperament to experiment and execute in uncertainty Hustler Ability to generate resources to solve a problem Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs Mission-oriented Deeply care about delivering value and making an impact on customer s lives Key Details Role: Collections Associate Intern Language : Hindi & English Location: Bangalore Compensation: Negotiable based on candidate profile (Fixed + Incentives) Date of Joining: ASAP

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customers current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agencys tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

About The Role Description for Internal Candidates le Graduate Min 2- 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed