Job
Description
JOB DESCRPITION POSITION: - COLLECTION EXECUTIVE About the Company : ❖ It is an e-commerce company dedicated to empowering women through education in the fashion industry. The company offers online courses and coaching programs to help individuals learn, grow, and succeed in the world of fashion. Role Overview : The Collection Executive is responsible for managing and recovering outstanding payments from clients while maintaining a professional and customer-friendly approach. This role involves following up on overdue invoices, negotiating payment terms, maintaining accurate records of interactions, and coordinating with internal teams to resolve billing issues. The executive plays a key role in supporting the company’s cash flow by ensuring timely collections and minimizing financial risk, all while handling sensitive conversations with tact and professionalism. Key Responsibilities: Customer Follow-up: Contact clients (via phone, WhatsApp, email) who have pending or overdue payments. Send reminders for upcoming due dates or lapsed invoices in a courteous and professional tone. Handle sensitive or delayed payment cases with tact while aiming for resolution. Payment Negotiation: Discuss and offer structured payment plans or partial payment solutions where needed, within company policy. Clearly explain payment terms, penalties, and consequences for continued delay. Record Keeping: Maintain up-to-date records of all communications, payment commitments, and collections in spreadsheets or internal systems (e.g., CRM or ERP). Ensure each client’s ledger is accurate and updated daily. Reporting & Analysis: Prepare daily, weekly, and monthly reports on collection status, aging reports, and recovery performance. Flag high-risk accounts to the finance and operations teams for further review or legal escalation. Cross-Team Coordination: Work closely with sales, customer support, and finance teams to verify invoice issues, delivery status, or customer complaints that may delay payments. Provide payment confirmations and resolve disputes quickly. Compliance & Conduct: Follow all internal policies regarding customer interaction and data handling. Ensure compliance with legal and ethical collection practices. Qualifications & Skills Required: Education: Graduate in Commerce, Business, or a related field preferred. Experience: 1–3 years in collections, accounts receivable, or customer relationship management. Communication: Strong verbal and written communication skills in English and Hindi. Tech Skills: Proficiency in MS Excel / Google Sheets; familiarity with CRM or ERP tools is a plus. Personality: Persistent, detail-oriented, calm under pressure, and customer-friendly. Industry Background (Preferred): E-commerce, fashion, retail, SaaS, or B2B service-based businesses. Job Details : · Location : Vikhroli West (Kailash Complex) · Job Type : Full-Time · Salary : ₹25,000 - ₹30,000 (Negotiable based on interview performance and experience) · Work Hours : 9:00 AM to 6:00 PM · Days : Monday to Saturday (6 days a week) Why Join Us? · Be part of a growing organization committed to women empowerment. · Opportunity to work in the dynamic fashion education space. · Collaborate with a passionate and supportive team. If you're driven, enthusiastic, and looking for a rewarding career in business development with a purpose, apply now to join! Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: Total: 2 years (Preferred) Work Location: In person
