Cluster Manager

Role Overview: As the leader of the pharmacy chain, your primary responsibility will be to drive expansion and ensure operational excellence across all stores. This hands-on position will require your expertise in overseeing the opening of new stores, managing site surveys, negotiating with landlords, handling legal paperwork, and ensuring that existing outlets operate efficiently, profitably, and in compliance with regulations. Your role will involve conducting market and sales surveys, negotiating lease agreements, managing legal and property paperwork, overseeing daily operations, collaborating with marketing, ensuring regulatory compliance, leading teams, and reporting performance and insights to senior management. Key Responsibilities: - New Store Expansion: - Conduct market and sales surveys to identify potential locations - Negotiate lease agreements and rental terms with landlords - Manage legal and property paperwork such as layout, licenses, and obligations - Coordinate interiors, equipment sourcing, fit-outs, and store launches - Store Operations & Management: - Oversee daily operations including staffing, workflow, inventory management, and compliance - Set and monitor KPIs such as sales, inventory turnover, shrinkage, and footfall - Train and mentor store managers and teams to build capabilities - Implement and audit SOPs for dispensing, merchandising, and stock control - Sales & Profitability: - Collaborate with marketing to execute promotions, merchandising, and community outreach - Analyze sales trends to continuously improve store performance - Regulatory & Compliance: - Ensure compliance with pharmacy regulations and health/safety norms - Maintain meticulous records including licenses, SOPs, drug storage, and audits - Coordinate with corporate audits, inspections, and legal teams - Team Leadership & Coordination: - Recruit, train, and manage store operations teams - Develop leadership across stores - Report performance and insights to senior management Qualifications Required: - Educational: B.Pharm from a recognized institute - Experience: 5+ years in retail pharmacy store operations or expansion - Proven track record in managing multi-unit pharmacy outlets, new store rollouts, lease negotiation, P&L management, and inventory control,