Cluster Manager

Role Overview: As a Cluster Manager, you will be responsible for supervising, leading, and driving all aspects of store operations for a defined set of stores in the assigned cluster. Your main focus will be to ensure that store teams are fully aligned and efficient in implementing all set processes to deliver superior customer service and higher customer savings. Your role is crucial in achieving superior customer service goals and making a positive impact on the lives of customers. Preference will be given to candidates with strong Pharmacy knowledge and related practices. Key Responsibilities: - Supervise, lead, and drive all aspects of store operations for a defined set of stores in the assigned cluster - Ensure store teams are fully aligned and efficient in implementing all set processes - Achieve superior customer service goals and higher customer savings - Act as a supervisor, coach, and mentor to the store staff - Utilize strong leadership skills to coach, mentor, and drive team efficiencies - Demonstrate a strong process and market orientation - Solve problems and analyze situations effectively - Maintain rigor, passion, and self-motivation in all aspects of the role Qualifications Required: - Preferably possess Pharmacy knowledge - Strong market orientation - Excellent leadership skills including coaching, mentoring, and driving team efficiencies - Process-oriented mindset - Strong problem-solving and analytical skills Note: The industry for this role is Retail, preferably pharma.,