Cluster Manager

Blown is a niche offering dedicated to hairstyling, haircuts, hair blow-dry services, hair color, hair spas, facials, mani-pedis, nail art, and more. Our team of experts is equipped to get you ready to go in a wink. Our membership packages are the sweetest treat for yourself or someone special. Check-in, blowout: everything we do stems from our belief that extraordinary hair days make all the difference. Learn more about us @ https://www.blown.co.in/

Job Overview:

We are seeking a dynamic and results-driven Cluster Manager to oversee the operations of multiple salon locations within our network. As a Cluster Manager, you will be responsible for ensuring each salon operates efficiently, delivers exceptional customer experiences, and meets business performance goals.

Your role will involve managing salon teams, monitoring service quality, driving sales performance, and ensuring adherence to brand standards and operational procedures. You will also play a key role in staff training, mentoring, and maintaining a positive and motivating work environment across all branches.

We take great pride in our entire team, and here are some of the benefits they receive working with us:

• Working in a Salon that has won the award for Top 3 Retail spaces in Asia
• Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon
• Safe and Secure environment especially for women to dress professionally and feel comfortable and confident doing so
• Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance
• Our team celebrations include Wine. Why not enjoy it when we are India's first Salon and Wine bar!
• And a lot more…

If you are passionate about beauty, leadership, and operational excellence, we’d love to have you on our team!

Responsibilities

• Oversee daily operations and performance across multiple Blown locations.
• Recruit, train, and mentor Salon Managers and staff to ensure high-quality service delivery.
• Monitor and evaluate salon performance, including revenue, customer satisfaction, and operational standards.
• Develop and implement sales strategies to achieve business targets across the cluster.
• Maintain optimal staffing levels and schedule staff efficiently across all salons.
• Ensure all salons comply with hygiene, safety, and brand standards.
• Handle escalated customer issues and ensure prompt, satisfactory resolution.
• Monitor inventory levels and coordinate stock replenishment for all locations.
• Conduct regular audits to ensure smooth operations and policy compliance.
• Prepare performance and financial reports for senior management.
• Collaborate with the marketing team to plan local promotional activities.
• Foster a positive team culture and promote employee engagement.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum 3 years of experience in salon, spa, or retail management; multi-location management experience is a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in achieving sales and operational goals.
• Sound understanding of salon operations, customer service, and beauty industry trends.
• Proficiency in Microsoft Office and salon management software.
• Strong problem-solving and decision-making skills.
• Ability to travel between salon locations as required.