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Role: Cloud Support Engineer Location: Remote Experience: 4-6 Years Shift: US Shift (10 PM to 7 AM IST) About Lucidity Lucidity is a company that provides an automated NoOps disk auto-scaler for cloud storage across AWS, Azure, and GCP. It addresses over-provisioned block storage by dynamically scaling capacity, increasing disk utilization to around 80% from 25-35%. This results in cost reductions of up to 70% for businesses. Here's a video of what Lucidity does . Why Join Lucidity? Lucidity is in a high growth stage with a unique and impactful product. Joining Lucidity offers the opportunity to work on cutting-edge technology, solve real-world problems for major enterprises, and be part of a company that is reshaping the future of cloud storage. We are backed by $31M in funding investors like Alpha Wave Global, WestBridge Capital and Beenext Trusted by major enterprises, including Fortune 500 companies panning across US and UK being the major Market. Opportunity to work with experienced Co- founders Vatsal & Nitin with relevant industry experience and teams spread across US, UK, UAE and India. Few additional useful links : website blogs : Youtube : LinkedIn About Role We're looking for a skilled and customer-focused Cloud Support Engineer to join our growing team at Lucidity. In this role, you’ll be the frontline hero, resolving complex technical issues for enterprise clients across the US and Europe. If you're passionate about cloud technologies and thrive in a fast-paced, high-impact environment—this is your chance to grow with us. Roles & Responsibilities Resolve customer issues through multiple channels, including phone, email, and chat, while identifying and addressing root causes. Apply advanced troubleshooting techniques to provide tailored solutions and ensure exceptional customer satisfaction. Collaborate with engineering and product teams to address technical challenges and enhance support processes. Develop tools or scripts to streamline support workflows. Participate in process improvement initiatives, including documentation and optimization of internal systems. Requirements 5+ years of experience in a technical support or equivalent role. Experience in cloud based companies for US and Europe customers . Hands-on expertise with at least one major cloud platform (AWS, GCP, or Azure). Working knowledge of monitoring and alerting tools Working experience on Windows and Linux OS system administration. Understanding of fundamental networking concepts and storage technologies Excellent written and verbal communication skills Ability to work effectively with enterprise customers. Experience with scripting or automation using Python, Bash, or PowerShell preferred. Experience with ITSM tools like Jira preferred. Exposure to cloud monitoring and logging tools preferred. What Do We Promise? Direct Customer Impact : Work directly with some of the largest Enterprise customers, including Fortune 500 companies in the US, UK, and Europe. Cutting-Edge Innovation : Be part of a pioneering team working on a first-of-its-kind product that enables the live shrinking of storage disks, solving unique industry challenges. Multi-Cloud Expertise : Gain hands-on experience across AWS, GCP, and Azure, making you a well-rounded cloud expert. High-Growth Environment : Thrive in a fast-paced, dynamic workplace with significant opportunities for professional development. Flexibility : Enjoy work-from-home options, and unlimited leave to support your work-life balance. Collaborative Culture : Join a supportive team of experienced cloud professionals focused on innovation and customer success. Lucidity is an Equal Opportunity Employer and considers all qualified applicants without regard to race, gender, age, disability, or other protected characteristics. Show more Show less
