We’re currently partnering with an industry-leading financial organization on an exciting journey of innovation and transformation — and we’d love for you to be part of it. They’re looking for a skilled Cloud Operations - Lead Support Analyst role to join their dynamic team. This is a fantastic opportunity to work with cutting-edge technologies, contribute to high-impact projects, and collaborate with some of the sharpest minds in the industry. The role is central to enhancing operational excellence and delivering key solutions within the FIC Markets space. Functional Title : Lead Support Analyst Experience : 6-8 years Qualification B.E/B.Tech/MCA/M.Tech Roles & Responsblities: Role & Responsibilities: Instinet Cloud Operations team manages daily operations for Instinet’s cloud portfolio primarily based on the Amazon Web Services (AWS) platform. The team collaborates with Applications and Infrastructure teams to operate the cloud environment. This is a hands-on technical role . The selected person would be part of “Mumbai Instinet – Cloud Operations” and would report to Instinet IT - Cloud Ops Head. It’s a very high ownership as the selected person would be part of a team that’s responsible for a significant part of overall global Cloud Ops coverage. In addition, the selected person would independently work with global stakeholders and various Application groups towards high quality delivery out of Mumbai Cloud Ops team. Duties & responsibilities (includes but is not limited to): Manage incoming service requests via JIRA Service Desk. Perform triage, scheduling and execution of incoming requests. Coordinate with internal teams to successfully resolve requests. Real-time monitoring and alerting, proactive notifications, problem isolation and remediation. Cloud environment change management, coordination and provisioning/execution Automation for BAU activities such as account creation, landing zone management, application inventory, trusted advisor recommendations, cost oversight, operational guard rails etc. Software Lifecycle Maintenance (development and bug fixes) of established automation frameworks such as Backup management, cost management, landing zone etc. Monthly reporting of KPIs; apply continuous improvement methodology to support required KPIs. Willing to own deliveries and work hands-on across all aspects of Cloud Ops delivery out of Mumbai Willing to learn new technologies/tool as required, in order to effectively deliver output. Shifts: Mon to Friday 7.30 am IST to 4.30 pm IST Mon to Friday 4 pm IST to 01:00 am IST Mandatory Skills: AWS Certified SysOps Administrator certification or a higher AWS Professional certification. Experience utilizing service desk tools such as JIRA, Service Now etc. Strong Operations and/or NOC (Network Operations Centre) experience including monitoring, alert response, problem isolation and remediation. Strong experience with operating applications within Amazon Web Services (AWS). Lambda, Config, IAM ,Ec2,RDS , Landing zone Others Ability to utilize and perform administration via a command line interface in Linux or Unix. Knowledge and experience utilizing Git via command line Strong Unix/Linux skills – well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues. Scripting - shell scripting or Python scripting Knowledge and experience with creating, maintaining and updating YAML and JSON configuration files. Prior release management experience Strong verbal and written communication skills (as this is a senior global stakeholder facing role) Quick learner Highly proactive and takes initiative to identify problem areas to evolve solutions. Client focused and attentive to business-critical issues Desirable Prior experience of working in IBs is a plus but not mandatory Show more Show less