Clinic Manager/ Counselor

Job Title: Clinic Manager & Counselor

Location: Derma Magnetica Ajmer Skin Laser and Hair Transplant Clinic, Ajmer, Rajasthan, India

Experience: Minimum 3-5 years in a similar role within the dermatology, cosmetic, or hair transplant industry.

About Derma Magnetica Ajmer:

Derma Magnetica Ajmer is a leading skin, laser, and hair transplant clinic dedicated to providing advanced and personalized aesthetic solutions. We pride ourselves on our state-of-the-art technology, highly skilled medical professionals, and a patient-centric approach that ensures exceptional results and satisfaction.

Job Summary:

We are seeking a highly motivated, experienced, and compassionate Clinic Manager and Counselor to join our dynamic team. The ideal candidate will possess a strong background in clinic management within the aesthetic industry, coupled with exceptional counseling skills to guide patients through their treatment journeys. This dual role requires a leader who can ensure the smooth and efficient operation of the clinic while also providing empathetic and informative support to our valued clients.

Key Responsibilities:

Clinic Management (60%):

• Operational Oversight: Manage daily clinic operations, including scheduling, patient flow, inventory management (medications, consumables, equipment), and facility maintenance to ensure a seamless and professional environment.
• Team Leadership: Supervise, train, and motivate clinic staff (receptionists, technicians, nurses) to ensure high standards of patient care, professionalism, and productivity. Conduct regular performance reviews and provide constructive feedback.
• Financial Management: Oversee billing, collections, and financial reporting. Monitor expenses, identify cost-saving opportunities, and contribute to budget planning.
• Compliance & Quality Assurance: Ensure the clinic adheres to all relevant healthcare regulations, licensing requirements, and internal policies. Implement and maintain high standards of hygiene, safety, and patient confidentiality.
• Inventory & Procurement: Manage stock levels of clinic supplies, equipment, and medications. Coordinate procurement processes and build relationships with vendors.
• Reporting: Generate regular reports on clinic performance, patient statistics, and financial metrics for management review.
• Marketing & Business Development Support: Collaborate with the marketing team on promotional activities and assist in developing strategies to attract new patients and retain existing ones.

Patient Counseling (40%):

• Patient Consultation: Conduct initial consultations with prospective patients, understanding their concerns, desired outcomes, and medical history in detail.
• Treatment Education: Provide comprehensive and clear information about various dermatological, laser, and hair transplant procedures offered by the clinic, explaining the benefits, risks, expected results, and post-treatment care.
• Treatment Plan Presentation: Effectively present customized treatment plans and associated costs to patients, addressing their queries and concerns with empathy and professionalism.
• Patient Support & Follow-up: Offer ongoing emotional support and guidance to patients throughout their treatment journey, from initial inquiry to post-procedure follow-ups. Ensure patient satisfaction and address any issues promptly.
• Building Rapport: Develop strong, trusting relationships with patients to ensure a positive and comfortable experience at the clinic.
• Confidentiality: Maintain strict patient confidentiality at all times.

Qualifications:

• Minimum of 3-5 years of progressive experience in clinic management within a dermatology, aesthetic, or hair transplant clinic.
• Proven experience in patient counseling within a clinical setting, preferably in the cosmetic industry.
• In-depth knowledge of dermatology, laser treatments, and hair transplant procedures is highly desirable.
• Strong leadership and team management skills with the ability to inspire and motivate staff.
• Excellent communication, interpersonal, and presentation skills (both verbal and written).
• Demonstrated ability to empathize with patients and handle sensitive situations with discretion.
• Proficiency in clinic management software (e.g., EMR systems) and Microsoft Office Suite.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Problem-solving attitude and ability to make sound decisions.
• Fluency in Hindi and English is essential. Knowledge of other regional languages will be a plus.

What We Offer:

• A competitive salary and benefits package.
• Opportunity to work with cutting-edge technology and a highly skilled medical team.
• A supportive and collaborative work environment.
• Continuous professional development and growth opportunities.
• The chance to make a significant impact on patients' lives.

Derma Magnetica Ajmer is an equal opportunity employer.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person