Client Success & Partnerships Executive

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About the Role

Client Success & Partnerships Executive

client servicing and campaign execution

managing multiple accounts, ensuring client satisfaction, and executing high-quality outreach campaigns

Key Responsibilities

Client Engagement & Success

• Act as a trusted point of contact for clients, ensuring briefs translate into actionable outreach strategies.
• Maintain structured, proactive follow-ups to keep clients informed and supported.
• Anticipate client needs, troubleshoot issues, and ensure campaigns align with their goals.

Target Profiling & Lead Generation

• Use Vitrina and external tools to identify relevant companies and executives across the entertainment supply chain.
• Map and qualify senior decision-makers in Content Acquisition, Production, Sales, and Development.
• Enrich and validate lead data to ensure high-quality outreach.

Campaign Planning & Execution

• Craft tailored email outreach sequences that resonate with senior entertainment executives.
• Manage campaigns using Lemlist, HubSpot, or similar platforms.
• Oversee deliverability: warm-up, bounce control, inbox rotation, and list hygiene.
• Monitor and optimize performance with A/B testing and engagement insights.

Reporting & Communication

• Deliver weekly reports to clients: engagement metrics, response rates, meetings booked, pipeline created.
• Collaborate with internal stakeholders to share campaign insights and refine strategies.
• Keep detailed records of outreach activities, feedback, and follow-ups.

Continuous Improvement

• Share campaign learnings with the team to enhance messaging and targeting.
• Work cross-functionally to refine ideal customer profiles and project-market fit.

Requirements

• 2–5 years in Customer Success, Client Services, Account Management, Outreach, or Growth/Ops roles (ideally in entertainment, SaaS, or B2B agencies).
• Strong client-facing skills: confident communicator and relationship-driven.
• Excellent writing ability with proven experience crafting cold emails to senior executives.
• Hands-on experience with outreach/CRM tools (Lemlist, HubSpot, Mailshake, etc.).
• Structured thinker with strong organizational and analytical skills.
• Passion for the global Media & Entertainment industry, especially Film & TV.

Nice to Have

• Experience at or working with production companies, studios, agencies, or entertainment vendors.
• Familiarity with co-productions, content sales, or media partnerships.
• Exposure to LinkedIn Sales Navigator, Apollo, ZoomInfo, or similar platforms.

Why Vitrina

• Impact:

  Be a core driver of partnerships across the Film & TV industry.

• Growth:

  Work alongside senior GTM leaders with a path to Marketing Ops / Growth roles.

• Culture:

  Fully remote, competitive compensation, and a collaborative team.

• Philosophy:

  We hire for heart and train for skill - accountability, clarity, and curiosity matter most.

How to Apply

2–3 cold email samples

“Client Success & Partnerships Executive”

Vitrina is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all team members.