Client Success Internship in Mumbai

Selected Intern's Day-to-day Responsibilities Include

• Onboarding & engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product
• Customer support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges
• Customer education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently
• Data collection & feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the customer success team for ongoing improvement
• Churn reduction support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates
• Metrics & reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics
• Process improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction
• Customer success fundamentals: Gain exposure to core principles of customer success and lifecycle management
• Tools & software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms
• Data analytics: Learn how to analyze customer success metrics and identify actionable insights
• Cross-functional collaboration: Work closely with sales and product teams