Client Servicing Manager

Profile : Client Servicing Manager : Social & Corporate

Location:

Company:

About Us:

Position Overview:

Key Responsibilities:

Hotel Management:

• Act as the main point of contact for all 5-star hotels and venues in Pune.
• Develop and maintain strong relationships with hotel representatives to secure event leads.
• Coordinate with hotels for event requirements, ensuring seamless collaboration and execution.

1. Client Management:

• Build strong relationships with clients, understanding their vision for events.
• Communicate regularly with clients to provide updates, gather feedback, and address concerns.
• Ensure all client requests and preferences are accurately communicated to the Operations and Production teams.
• Provide exceptional customer service, ensuring a smooth and enjoyable client experience from start to finish.

1. Account Management:

• Successfully manage key accounts, achieving targets and effectively allocating resources to projects.
• Increase business from existing clients through strategic partnerships and innovative solutions.
• Build and maintain strong relationships with venue partners to generate leads.

1. Project Coordination:

• Assist with vendor coordination, contract management, and budgeting.
• Work closely with the creative and design teams to ensure innovative solutions are provided to clients in line with their requirements.
• Oversee the budgeting process with the production manager for projects.

1. Resource Management:

• Schedule internal and external resources as per event specifications.
• Ensure quality control of external resources (manpower, event-specific collaterals, event production) and internal resources.

Qualifications:

• Education:

  Graduate degree in Events, Hospitality, or related industry with excellent communication skills.

• Experience:

  5-8 years in the Event Industry or Hospitality industry with a focus on Catering Sales.

• Skills:

  Proficiency in MS Office tools (PPT, Excel) for creating client presentations and cost estimates. Strong communication, negotiation, and project management skills.

Additional Requirements:

• The role involves extensive travel within Pune on a daily basis and occasional travel outside Pune, including potential international travel.
• Typical working hours are 10.30 am to 7.30 pm, Monday to Saturday, with flexibility required for specific events.

Reporting Structure:

Profile : Client Servicing Manager : Social & Corporate

Location:

Company:

Employment Type :

About Us:

Key Responsibilities:

Hotel Management:

• Act as the main point of contact for all 5-star hotels and venues in Pune.
• Develop and maintain strong relationships with hotel representatives to secure event leads.
• Coordinate with hotels for event requirements, ensuring seamless collaboration and execution.

• Client Management:

• Build strong relationships with clients, understanding their vision for events.
• Communicate regularly with clients to provide updates, gather feedback, and address concerns.
• Ensure all client requests and preferences are accurately communicated to the Operations and Production teams.
• Provide exceptional customer service, ensuring a smooth and enjoyable client experience from start to finish.

• Account Management:

• Successfully manage key accounts, achieving targets and effectively allocating resources to projects.
• Increase business from existing clients through strategic partnerships and innovative solutions.
• Build and maintain strong relationships with venue partners to generate leads.

• Project Coordination:

• Assist with vendor coordination, contract management, and budgeting.
• Work closely with the creative and design teams to ensure innovative solutions are provided to clients in line with their requirements.
• Oversee the budgeting process with the production manager for projects.

• Resource Management:

• Schedule internal and external resources as per event specifications.
• Ensure quality control of external resources (manpower, event-specific collaterals, event production) and internal resources.

Qualifications:

• Education:

  Graduate degree in Events, Hospitality, or related industry with excellent communication skills.

• Experience:

  5-7 years in the Event Industry or Hospitality industry with a focus on Catering Sales.

• Skills:

  Proficiency in MS Office tools (PPT, Excel) for creating client presentations and cost estimates. Strong communication, negotiation, and project management skills.

Interested candidates can drop their resumes on hr@eventdynamicsindia.com with your Salary and Notice Period