Client Servicing

About the Role:

Account Management – Client Servicing

Key Responsibilities:

• Serve as the primary point of contact for key IT staffing clients.
• Understand client requirements thoroughly and translate them into actionable hiring plans.
• Manage and prioritize multiple client requisitions and ensure timely fulfilment.
• Build strong relationships with client POC and stakeholders to understand business goals and talent needs.
• Coordinate with internal delivery and recruitment teams to ensure aligned and consistent delivery.
• Track performance metrics (submissions, interviews, offers, hires) and provide regular status reports to clients.
• Identify opportunities for account growth and collaborate with business development teams to expand business.
• Resolve client concerns quickly and effectively, ensuring high satisfaction and retention.
• Participate in client review meetings and provide hiring trend insights and workforce planning support.
• Stay up to date with market trends in IT hiring and staffing industry best practices.

Requirements:

• Bachelor’s degree in Business, Human Resources, or a related field.
• 3+ years of experience in client servicing/account management in the IT staffing industry.
• Proven experience handling enterprise clients and volume hiring.
• Strong understanding of IT technologies and roles (developers, QA, DevOps, cloud, etc.).
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, target-driven environment.
• Prior experience in VMS/MSP environments.
• Experience managing accounts for clients in the US or global markets.
• Familiarity with ATS and CRM tools (Bullhorn, CEIPAL, JobDiva, etc.).