Client Servicing

Job Title - Client Servicing

Experience - relevant 1.5 to 3 years in digital Marketing Agency

Location - Churchgate , Mumbai

Work Mode - Hybrid

● Strong understanding of performance marketing metrics (Meta, Google Ads, etc.)

● Good knowledge of SEO services and other digital marketing solutions

● Act as a point of contact for client communication and coordination

● Ensure timely follow-ups with internal teams for deliverables

● Maintain high levels of client satisfaction and retention

● Prepare and share regular performance updates and reports with clients

● Ability to handle multiple accounts and work in a fast-paced environment

● Excellent communication and relationship management skills

● Proactive approach towards solving client queries and providing strategic inputs

Desired Candidate will have :

● Strong communication and interpersonal skills.

● Attention to detail and organizational abilities.

● Problem-solving and proactive mindset.

● Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

● Proficiency in Google Workspace and Microsoft Office.

● Effective execution of delivery plans.

● Ability to create detailed notes, meeting minutes and maintain accurate records.

● Competence in managing task trackers and reports generation

● Skill in identifying and escalating issues appropriately and timely

Qualification:

● Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

● A minimum of 1.5 years of experience in a client servicing role in a digital agency.